Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,278 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Brilliant fast service 100% buying more stuff from GH”

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Posted 5 years ago

“I found the website very randomly through a bad link in Google. Extremely happy that I decided to browse, I simply adore the layout of the website; clean photographs, easy navigation and I even checked out without any of the usual issues or seven thousand different stages to got through. Thank you to everyone at Goodhood for my order which arrived with custom packaging and a day before expected - I never leave reviews but I had to because of the fantastic experience. I look forward to my next purchase!”

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Posted 5 years ago

“Delighted with my recent purchases. High quality clothing which has arrived promptly and very well packaged.”

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Posted 5 years ago

“Tried to cancel my order but it had been dispatched so fast that i couldn't. But then then when it arrived i was so happy with not only the product but the whole buying experience in itself. Really nice packaging and great delivery service. MY NEW FAVOURITE SHOP!”

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Posted 5 years ago

“Good service and fast delivery and good and fair prices”

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Posted 5 years ago

“Love Goodhood! Great mix of products that are hard to find anywhere else.”

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Posted 5 years ago

“Excellent service, fast shipping and packadged well. Pleasure to shop with them would recommend.”

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Posted 5 years ago

“Goodgood Goodhood”

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Posted 5 years ago

“Stumbled across goodhood last week. Munchen super spzl @ £40, BARGAIN. Was relying on someone else buying the Adidas Brussel for me but got let down, goodhood to the rescue. Two purchases in under a week and faultless with delivery and tracking. Saved to my list of 'shops that i trust and use'..”

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Posted 5 years ago

“Great service! Great shoes! Great price! Will defo shop here again.”

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Posted 5 years ago

“good service and fast delivery”

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Posted 5 years ago

“Well designed and easy to navigate website. Good selection of items. Efficient delivery. Box containing the shoebox was quite badly damaged and partially ripped open upon arrival; the courier said the package was given to him in this condition. Items inside were undamaged.”

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Posted 5 years ago

“I have been waiting 4 days since I placed my order despite paying for a 1-2 day delivery service as stated. I have not received shipping confirmation or had any information regarding the delay with my order and received no response to my email query. I eventually managed to get hold of someone on the phone who told me I would receive an email today which there is still no sign of. For my first experience shopping with Goodhood it’s not been a good one. I hope this can be resolved as it’s not the service I expected.”

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Posted 5 years ago

Hi Annie, Thank you for both your feedback and ongoing patience. Please accept our sincere apologies for the delay that you have experienced with your order during the busy Sale period. I note that your order will arrive with you today, but understand you might have expected this to be shipped on Friday to arrive yesterday. Apologies for the unexpected additional wait. Thanks and kind regards, Goodhood

Posted 5 years ago

“Love the men’s CHUP socks I ordered. Delivery was prompt, and they were nicely packaged. CHUP does need to add an XL size though. Please pass this comment along to the manufacturer! Thx, John D.”

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Posted 5 years ago

“Quick delivery! All good 🙂”

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Posted 5 years ago

“Perfect purchase, came even earlier than expected. Thanks!”

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Posted 5 years ago

“The sneakers I ordered were a tad small. I don't see that being your company's problem though. My husband has a pair and said they fit true to size, so I placed my order based off his word and a few other reviews that I read. No problems with shipping, which is a relief since I live in the US. One thing that was strange was that upon ordering my shopping cart would not update. Perhaps I held the sneakers in the cart for too long and when I was ready to check out my time had expired? Although I didn't notice any indication of it. Then my credit card wouldn't go through for the transaction. After a few tries, I completely logged out of the website and started the process from the beginning and that seemed to work. Not a huge hurdle, but maybe one to mention. Thanks for putting out quality product.”

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Posted 5 years ago

“Excellent to buy from initially but there is a very overpriced and overcomplicated returns process.”

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Posted 5 years ago

Hi, Thank you for your feedback. Sorry to hear that the returns process didn't meet your expectations. We're constantly reviewing our processes to improve the customer experience and would welcome further feedback to Webstore@Goodhood.co.uk if you've specific suggestions that we might be able to implement? Thanks and kind regards, Goodhood

Posted 5 years ago

“Exactly as described!”

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Posted 5 years ago

“Great quality products and amazing delivery service!”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,278 reviews