Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“All good product arrived quickly nicely packaged very happy with the clock looks great”

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Posted 1 year ago

“Ease at browsing, simple clear web design and layout, quick checkout, fast delivery. London’s finest. A+++”

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Posted 1 year ago

“Super quick delivery and packaged nicely :) thanks Goodhood!”

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Posted 1 year ago

“2 weeks still no sign of tracking”

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Posted 1 year ago

Hey Zoe, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“Great products really cool on all aspects love this store”

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Posted 1 year ago

“Looks to be really good quality. I haven't shoped on this site before, easy to order / Prompt delivery.”

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Posted 1 year ago

“Very prompt/efficient”

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Posted 1 year ago

“Hello - I really liked the necklace for my boyfriend but he didn’t think it suited him. I sent the necklace back last Monday. Please can you let me know whether you have received it and generate a refund? Thanks”

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Posted 1 year ago

“I was surprised with how unsatisfactory goodhood's service was. I ordered shoes and some other bits. Waited for over a week. Waited another week. Emailed to ask what was wrong, and was told the shoes were never really in stock. I emailed back to say that if that was the case, please cancel my order as I had wanted the shoes and please refund my express shipping. No response for days, while I continuously emailed asking for feedback. The package then arrived anyway and I got an email apologising and asking if I wanted to refund. I explained that I didnt now want the extra hassle of having to refund after already having to chase etc. I use goodhood for convenience and if it's not convenient I wont use it. No response, and mo refund for my express delivery charge. Really wasnt impressed, I use goodhood a lot but will be using other outlets for a while from.mow on.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“For some reason I could not get this parcel delivered to my home address it was collection or pick up from a DPD point only. My parcel arrived at the DPD point however DPD did not issue me with a QR code and as such the store would not release my parcel. I tried to contact DPD with no luck initially, I also contacted GoodHood and had no response. After an hour on the phone and several trips to the store the parcel was finally released but it took up so much of my time to sort! I will not be buying from you again.”

Helpful Report

Posted 1 year ago

Hey Julianne, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“Love this store, would highly recommend. Recent purchase was part of the Black Friday first 200 deal. Received a great discount that was open to all items in store. Bagged myself a great just released item which made me very happy. Thanks goodhood!”

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Posted 1 year ago

“There was a long delay in delivering my order and I emailed twice but got no response!”

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Posted 1 year ago

Hey Pamela, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“Love Goodhood, quality shopping and great on the delivery turnaround.”

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Posted 1 year ago

“I was pleased with speed of delivery and the condition of the goods when they arrived very well packed .”

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Posted 1 year ago

“Arrived quickly, beautifully wrapped in tissue paper. It's a present for someone ,I think they will be very pleased.”

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Posted 1 year ago

“Ace. Top drawer service from a top tier store.”

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Posted 1 year ago

“Didn’t have the item in stock that I had ordered and it took them over a week to tell me and refund me. Had to chase twice. Meanwhile I’d paid for next day shipping so had to ask that to be refunded. Not overly impressed.”

Helpful Report

Posted 1 year ago

Hi Fleur, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“Lovely products and quick delivery”

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Posted 1 year ago

“Valuable price i have never seen. Good service and fast shipping.”

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Posted 1 year ago

“Item has not arrived. No phone number to contact just rely on email. Not even had a shipping notification nearly two weeks later. £330 taken out of account and no contact to say what is happening. Will never shop here again.”

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Posted 1 year ago

Hi Linda, We are very sorry for the inconvenience you have experienced with your order, please email us at help@goodhood.co.uk and we will get back to you! Thanks, GOODHOOD

Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews