Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Great products and packaging are super nice, I never usually like returning stuff but your process made it dead simple. Thanks!”

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Posted 6 years ago

“I’ve shopped both in store and online with Goodhood quite a bit, the staff are super friendly and approachable, one of the best stores in London.”

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Posted 6 years ago

“Fast delivery, nice packaging.”

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Posted 6 years ago

“Item received in very good condition. Very satisfied.”

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Posted 6 years ago

“Dire service. I bought a DAB radio. When it arrived, it was immediately evident that the box containing the radio had been previously opened without care. The internal packaging had been ripped off and poorly replaced. The power lead had been unwrapped. The screen protector was missing. The radio had been replaced with its full weight on the aerial. When I reported this to Goodhood, I received a reply that told me it had been necessary to open the box to assess how to package the item for postage. How ridiculous! Clearly the radio was either ex-demo, returned or second-hand. Exceptionally poor.”

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Posted 6 years ago

“Great”

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Posted 6 years ago

“Great customer service! Great experience shopping on your site and the way you ship the shoes made my unboxing experience another level. Great job!”

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Posted 6 years ago

“Website was very buggy at the time of the release but still managed to get a pair!!”

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Posted 6 years ago

“Fast shipping to the US. However, my item strongly smelled of cologne. Discolorations on the right collar. Will be wary of ordering from this store again.”

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Posted 6 years ago

“Very good service, unfortunately ordered the wrong size and they where happy for me to purchase another item and refund the first and gave a refund quickly!”

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Posted 6 years ago

“Fast delivery (to germany), nice package and the products were exactly as stated. Very happy with everything!”

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Posted 6 years ago

“I bought a pai of shoes from goodhood. The sizeguide on the page did not match the product and no where near was it stated. I did not feel like paying for the return, when I did not think it was my error so i wrote them. They would not help I should have just payed more attention i guess. Return costs are half the prices product so my purchase there just made me lose money for only trouble. Would not recommend many other sites offer service they do not and I will be chosing other sites in the future.”

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Posted 6 years ago

“Fast delivery. Amazing packaging. It's all good”

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Posted 6 years ago

“I have shopped online with Goodhood for years. Always had a great experience and really happy with how the staff have handled returns, particularly with an item of jewellery, where many other retailers probably would have tried to wriggle out of their responsibility.”

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Posted 6 years ago

“Great products, pleasant service. Everything delivered overseas on time and savely wrapped.”

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Posted 6 years ago

“Nice chain. Exactly what I expected.”

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Posted 6 years ago

“Amazing service”

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Posted 6 years ago

“Great product, collab with Trevor Jackson, arrived quickly. What more do you want?!”

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Posted 6 years ago

“Perfect”

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Posted 6 years ago

“Easy to use website, prompt delivery also.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,314 reviews