Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“as always, great selection of product on the site. fast shipping great communication. a reason to move back to london. keep it up guys”

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Posted 7 years ago

“I live in the states, & the item is exactly what I wanted I & it arrived on time without incident.”

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Posted 7 years ago

“Fast and cheap shipping! Item was on sale, very happy!”

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Posted 7 years ago

“Everything went good.”

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Posted 7 years ago

“No problem with the service itself, the store was fine to view and shipping was well handled. Item itself was nothing to write home about (LES CINQ LETTRES). T-shirt felt stiff (not quite 'relaxed fit') and quality seemed cheap.”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Easy to both but änd return items. Will use Goodhood again. /Anna, Sweden”

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Posted 7 years ago

“Very happy with my purchase and your good, quick service. Although I would’ve like an e-mail with shipping confirmation and tracking number :-)”

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Posted 7 years ago

“The shoes I bought had clearly been used with scuff marks on the sides and soles. When I flagged to customer service I was fobbed off with a 10% discount and a like it or lump it attitude. Not what I'd expect from such a reputable brand.”

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Posted 7 years ago

Hi Ben, Sincere apologies that you received shoes that were not in pristine condition. As my colleague noted when discussing this unfortunate situation on email; it’s possible that these shoes were tried on in store as they were the last pair available in the Sale. In such instances, we would hope to spot any light scuffs or marks prior to dispatch, but appreciate on this occasion regretfully that wasn't the case. Acknowledging our responsibility to deliver immaculate products, we offered a full refund as we were not able to offer an exchange with these being the final pair available in your size. As you did not wish to return the shoes, we refunded you a further 10% off the sale price, as a gesture of apology in line with our typical procedure for such issues. Please do get in touch if you would like to discuss further. Thanks and kind regards, Goodhood

Posted 7 years ago

“Always quality products and delivered or Promptly. Great personal communication as well.”

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Posted 7 years ago

“Thinking I’d missed out on these trainers I saw Goodhood had them in, with their usual fast delivery it made it a no brainier. Purchase made.”

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Posted 7 years ago

“Great experience from start to finish. Firstly had the item I desired in stock (sold out worldwide); secondly impressed with tracking facility on website - regularly updated in my profile and lastly my item arrived very quickly (ordered Friday, delivered Sunday). Would use Goodhood again.”

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Posted 7 years ago

“Quick easy shipping & ordering process”

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Posted 7 years ago

“Good informatica about sizing and fit in forehand. Fast shipping and excelent packaging!! As always!!”

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Posted 7 years ago

“I received my parcel with torn boxes and used shoes! The shoes has dirt in sole and the pair of vans already tied the shoelaces! Very disappointing! Paid for a expensive shipping fee and my package shipped with plastic only? Can you explain that? This is not local shipment! This is INTERNATIONAL SHIPMENT!”

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Posted 7 years ago

Hi John, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In regards to the dirt on the shoes, please accept our sincere apologies. This is not acceptable and we will look to rectify this as soon as possible for you. Please could I ask you to email webstore@goodhood.co.uk, with pictures, and they will look at compensating your costs. Kind Regards, Goodhood.

Posted 7 years ago

“As always outstanding service and quick delivery.”

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Posted 7 years ago

“amazing website, great clothes”

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Posted 7 years ago

“The package doesn't came with double box, so the box a little bit ripped off and shoes were dusty and dirty. It doesn't worth GBP 19,61”

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Posted 7 years ago

Hi Rafli, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In the mean time, please feel free to email webstore@goodhood.co.uk and they will look at compensating your shipping costs. Kind Regards, Goodhood.

Posted 7 years ago

“It was a good experience, the shipping was a bit delayed but other than that, no complaints.”

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Posted 7 years ago

“i sent an email with a question and got a response the next day”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,314 reviews