Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Quick delivery, well packaged and love my new jono smart tea cups!”

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Posted 7 years ago

“Really fast delivery”

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Posted 7 years ago

“Great website, lovely clothes”

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Posted 7 years ago

“Quick delivery and great customer service”

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Posted 7 years ago

“Lightening fast dispatch and great product. Never disappoints.”

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Posted 7 years ago

“The Coat in which I bought (Wacko Maria leopard coat) was ordered quickly with nice packaging to go with it, the overall product quality was ok, yet much thinner than I thought, I felt as if I was just paying for "made in Japan" and its shipping to the UK. yet the coat got me online in Vogue so it cool.”

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Posted 7 years ago

“I did not receive my package, it went missing”

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Posted 7 years ago

“One item in the parcel was not what I ordered. The way the shop handled this error did not meet my expectations. As a result, the shop made profits, but I lost money and time, and I disagree that this is an acceptable outcome of an error made by the shop. The shop is clearly not interested in having me as a returning customer, which is why I rate it "very poor".”

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Posted 7 years ago

Hi Dmitry, Please appreciate that mistakes, however rare, occasionally happen (we are humans) and we will always make amends, as quickly as possible. In the instance, such amends were hoped to have been made by reimbursing you for your shipping and ensuring that you didn’t pay the difference in the scents that you received. Additionally, we felt that we were fair in offering to exchange your incorrect item at our expense, but you had earlier made it clear that you wouldn’t return the incorrect product and wanted the correct one for free. Unfortunately, while we appreciate that we’d caused you some inconvenience, we felt that on balance we were offering a fair solution. Let me reassure you though that we value all of our customer’s feedback and we do apologise the incorrect item was dispatched. Please feel free to pick up our emails at any point. Kindest Regards, Goodhood.

Posted 7 years ago

“This inspired curated edit of both women's and men's clothing is always current, yet always ahead of the curve. Exceptionally high-quality wearable under-the-radar brands for the true fashion connoisseur.”

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Posted 7 years ago

“Inspiring products and top-notch customer service.”

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Posted 7 years ago

“great service”

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Posted 7 years ago

“good plus hood”

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Posted 7 years ago

“Prompt shipping”

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Posted 7 years ago

“LOVE love LOVE the dress”

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Posted 7 years ago

“With a wide choice of innovative designs & exclusive items. This is definitely the place to go to get your hands on some clobber with a vision.”

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Posted 7 years ago

“Your delivery speed is really excellent”

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Posted 7 years ago

“great product, great price, great overseas shipping.”

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Posted 7 years ago

“I would spend every dollar I have at goodhood if I could. Very well curated.”

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Posted 7 years ago

“Visited the store during my recent holiday in London and browsed through the online-store a couple of months later. Service when it comes to online purchases is just as great as in-store service. Proper packaging and great shipment!”

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Posted 7 years ago

“Good quality stuff, great shipping and all”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,314 reviews