Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Yes service was good prompt delivery of slippers , but unfortunately they had to be sent back as were too small . Still awaiting money to be transferred .”

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Posted 3 months ago

“Ordered two weeks ago and the item has not yet dispatched. They haven't been responding to my emails, nor have they refunded me for an order returned previously. I cannot recommend this business.”

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Posted 3 months ago

“Ordered some hats on a Thursday lunch time, and was super happy with the product which I couldnt find anywhere else in the UK and was very impressed that I got the hats around the same time the next day on Friday.”

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Posted 3 months ago

“Bought two items from Goodhood’s sale at the weekend and had tracking information on Monday. The items were delivered next day and well packaged”

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Posted 3 months ago

“Great products and quick shipping!”

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Posted 3 months ago

“Goodhood is one of the best retail stores in the U.K. they always manage to be ahead of the curve in representing new brands and styles. They have great products and a wide variety of styles while still keeping an overall ethos.”

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Posted 3 months ago

“I ordered the T shirt for a birthday present. Good delivery.”

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Posted 3 months ago

“fast and reasonably priced, thank you!”

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Posted 3 months ago

“Great store, quick delivery and alap the only place that stocks a decent amount of metalwood studio pieces!”

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Posted 3 months ago

“Top seller !”

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Posted 3 months ago

“On-time delivery ata competitive price.”

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Posted 3 months ago

“I was sent the wrong items - worth far less than what I ordered - and have had no response from the customer service team. I cannot get hold of them and it makes me worried the whole thing is a scam. Do not trust them.”

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Posted 3 months ago

“I don’t know how to write a review, cause my orders still not delivers and is been a month! Tried to reach out to your customers service and social so many times but still no response.”

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Posted 3 months ago

“Very fast delivery, good customer service team. Thank you!”

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Posted 3 months ago

“Excellent service and really good items. Very pleased with my coat”

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Posted 3 months ago

“Slow customer service. Original item i purchased never arrived, I was refunded for only part of the order. The gift card i used for the purchase was never refunded. Customer service very slow in responding, but was resolved after a week.”

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Posted 3 months ago

“I will NEVER order from Goodhood again. Such a disappointment. Nobody responds on any of their customer service platforms. My first order turned up with one part missing. I didn’t get informed or compensated. My second order was a gift, three days after purchase, I got an email telling me it was a small independent company that is struggling with the volume of orders. It missed my friends birthday. I filled out an online form, rang and left two emails to make them aware if it wasn’t delivered in 7 days that the person who’s present it was will have moved. (I’d paid for express delivery 😬) Alas nobody contacted me and ten days later I got confirmation that my parcel would be delivered to the address- missing my friends birthday by a week and she’s moved out two days before. Shocking customer service. I will not buy from this company again.”

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Posted 3 months ago

“Very good packaging and speedy delivery!! My only issue is the replies to my first enquiry as I could've picked up front he store and save some time, however I never got a reply. I understand them being a small team though. Keep up the good work💪🏼💪🏼”

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Posted 4 months ago

“Excellent service provided by the company regarding despatch of the item ordered.”

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Posted 4 months ago

“Brilliant item and service”

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Posted 4 months ago

Goodhood is rated 4.5 based on 2,314 reviews