Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“I had never heard of this vendor but any fears I had were alleviated by a quick well packaged delivery I would use this store again.”

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Posted 1 year ago

“I ordered a pair of dunks only to receive a poorly replicated design and colour way on a pair of airforces that turns out was done deliberately and I cannot trust this business again.”

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Posted 1 year ago

Hey Madia, The incorrect product was delivered to you completely by mistake! I am extremely sorry for the inconvenience regarding this, I understand a resolution has been offered to you via help@goodhood.co.uk and the pair were requested back so we would be able to process the refund for you! Please check your emails as we understand this can be very frustrating, and we will try to make this right with you. Thanks, GOODHOOD

Posted 1 year ago

“Did receive my order”

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Posted 1 year ago

“Goodhood products great online easy but DPD delivery always lets you down.”

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Posted 1 year ago

“Goodhood didn't manage to get my parcel collected for dpd in time, which caused a slight delay. However, the delivery fee was refunded so the overall experience is fine.”

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Posted 1 year ago

“Goodhood is by far my favourite retailer. No style over substance here. Beautiful product, the latest trends and the coolest brands with superb service to go with it. I have shopped with Goodhood for years and never had any problems. This latest order was delivered within a day. Amazing!”

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Posted 1 year ago

“Great store, great products, great staff / customer service. A perfect shopping experience :)”

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Posted 1 year ago

“Order not received, and company not interested what so ever!!!!! Never shop here again”

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Posted 1 year ago

“Delivery was quick, so much good packing.”

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Posted 1 year ago

“Excellent selection. Disappointing no student discount available or free delivery on stussy fleece @£205. Good service all the same.”

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Posted 1 year ago

“Great service as always”

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Posted 1 year ago

“Lack of options for collecting from courier, after only one attempt DPD kept my parcel at local depot for 5 days without option for collecting or redelivery. Contacted Goodhood and the only solution was return my order to the shop so they can send it again to me…still waiting.”

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Posted 1 year ago

“Excellent service, great range of products and always support the independent”

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Posted 1 year ago

“I love this place!”

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Posted 1 year ago

“Never shopped with Goodhood before until I purchased a pair of Nike Dunks that were being released that day they were a good price delivery was Really quick definitely shop again. And thanks for the Dunks they were awesome 🤩”

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Posted 1 year ago

“Excellent service from start to finish. Ordered on Wednesday, arrived two days later. Would use again.”

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Posted 1 year ago

“fast delivery, good package thanks”

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Posted 1 year ago

“Came with security tag on. And not much they did to compensate.”

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Posted 1 year ago

“Super quick delivery”

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Posted 1 year ago

“As usual, the service was great, I ordered something for a present, then was informed it would be delayed and after speaking to someone on the team they did what they could to speed it up and it was delivered on time. So, really happy someone took the effort to sort it out.”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews