Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Very nice selection of labels and styles - and their sales are cracking !”

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Posted 6 months ago

“Items arrived the next day”

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Posted 6 months ago

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Posted 6 months ago

“I bought a $250++ electric kettle from them. It was not front and center on the listing that it came with a UK plug. Why would they accept my money and ship it to the US without question if they really are a 40-person company? When they heard back from me, they reccommended I buy a power adapter. Ok. So I did. That failed to provide enough juice to keep the appliance from turning itself off. So, after I spent that additional money Goodhood told me they don't provide return labels from the US. Ship it back to them for $100+ dollars so they can resell it locally and or claim it at a loss? No thanks. Quite unhappy with their dismissive customer service and lack of foresight. Would never buy from them again.”

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Posted 7 months ago

“Bad experience ever !!!! Won’t do any shopping in this store anymore !”

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Posted 7 months ago

“Great service as usual, thank you”

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Posted 7 months ago

“As always, great products and quick delivery.”

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Posted 7 months ago

“Amazing items at an even better price 🙌 big fans of these guys. Also top notch at keeping you posted on the status of your delivery, nice touch”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“I shop at Goodhood all the time, but recently the online orders haven't been up to par. You charge £6.95 for DPD Express...yet 3 days later it still hasn't arrived. DPD also state that they haven't received the item from you yet. It's not Easter weekend and the item wont arrive in time, pushing delivery to 7+ days since original order.”

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Posted 7 months ago

“Brilliant as ever thaks”

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Posted 7 months ago

“Always the got best products going but the £7 shipping costs are insane”

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Posted 7 months ago

“Great selection and quick delivery.”

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Posted 7 months ago

“Quick delivery, great clothes, will definitely be ordering again!”

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Posted 7 months ago

“amazing quality and great service. really helpful interaction with ethan, thanks all!”

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Posted 7 months ago

“Great service and communication. My adidas arrived in a timely manner.”

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Posted 7 months ago

“The store is cool and all but the loyalty program feels a little off. It’s still cool though, it looks nice to accumulate points but you can’t really use them.”

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Posted 7 months ago

“I was looking to buy a Korean brand perfume, which was stocked by them in the UK. I was thrilled to find that they stocked the sample set so I could try before committing to a full size. Unfortunately, one of the samples leaked (the one I really wanted to try). I was still able to smell the fragrance, just not on my skin. I went on to purchase the full size. But initially I was disappointed. I emailed Goodhood to explain what had happened but didn't receive a response.”

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Posted 7 months ago

“ordered trainers , communication from Goodhood was brill and items arrived fairly quickly , much appreciated :) ty”

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Posted 7 months ago

“ALWAYS MY GO TO, great store great people. Love GOODHOOD”

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Posted 7 months ago

Goodhood is rated 4.5 based on 2,269 reviews