Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Super service and super products AAA +”

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Posted 7 years ago

“My shopping experience with godhood, and there have been several lately, was first class from start to finish. I love this site and its my favourite for new fashion. I struggle to go online and NOT put something in my basket! I love everything from the newsletters I get to the content on the site, to the new brands you stock, down to the supercool packaging everything comes in. Its a seamless brand experience! Love love love Godhood :)”

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Posted 7 years ago

“Dispatch is always super fast and great product. Excellent service.”

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Posted 7 years ago

“Consistently excellent customer service and never ending selection of the best home where and clothes.”

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Posted 7 years ago

“It was fast and well done except for one thing : I ordered a "Little My" shaped dish cloth which was probably displayed in your store as it was damaged on top, I think it was hanged by the bun et it damaged it a bit. Except for that it's a complete satisfaction, thank you. Morgane”

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Posted 7 years ago

“The shipping was fast !”

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Posted 7 years ago

“Shipment is rather slow and My shoe box is terribly damaged n broken.”

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Posted 7 years ago

“Hope that in the future you can double box the shoes when you ship them out in future”

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Posted 7 years ago

“Excellent service. Gracias.”

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Posted 7 years ago

“I still want you guys can doubleboxed shipped order??”

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Posted 7 years ago

“All good with the purchase. The packaging wasn't super great but everything arrived safe.”

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Posted 7 years ago

“Tried big well known stores in Glasgow could not find shoes my son wanted!!! I was dubious about buying on line. Goods tracked and arrived safely. A very pleased customer”

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Posted 7 years ago

“By constantly providing me with style inspiration. They sell the nicest garms. Each parcel feels like a present. I could go on, but I'm pretending to work.”

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Posted 7 years ago

“Happy Feet, Merci Goodhood”

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Posted 7 years ago

“Very slow delivery considering you also have to pay for the service but happy with the product.”

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Posted 7 years ago

Hi Ana. Sorry to hear about the day delay on delivery of your order. Please feel free to email webstore@goodhood.co.uk and they will happily refund you your shipping cost for the slight inconvenience. Best, Goodhood.

Posted 7 years ago

“They were better than I imagined they wood be, I liked the fit and style.”

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Posted 7 years ago

“They were brilliant. Really quick delivery and really helpful. And they have some very interesting and unusual stuff.”

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Posted 7 years ago

“Had exactly what I wanted, easy to order and great customer service. My order arrived quickly too, with lovely packaging.”

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Posted 7 years ago

“The Delivery with DPD was a nightmare. The customer has to pay for the delivery which means Goodhood should use more reliable and accurate courier. My parcel was supposed come in on a Sunday, it didn't show upas all and no further update or information. I've wasted the whole day, and had to calle up the customer service to see what was going on and rescheduled on Monday. On that day, I received the text message said the delivery would come in during 1:37-2:37 in the afternoon. It did' show up at the scheduled time and still no update information. I had to call up customer service again. It turned out the delivery man was 2 hours late without giving an update. DPD is the worst courier ever. I sincerely thinking that Goodhood should reconsider to use them since the customer has been charge the delivery fee..”

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Posted 7 years ago

Hi Chiachi. We are sorry to hear about the slight delay you had with DPD. Let us assure you that this is not the norm and we only ship UK orders via a next working day service. If you would like to email webstore@goodhood.co.uk, they will happily refund your shipping costs for the inconvenience caused. Happy to hear your order arrived safely though. Best, Goodhood.

Posted 7 years ago

“Could be dispatched a little quicker, but generally a very good service, fantastic items across the entire product range, and great that you use DPD for your deliveries.”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,314 reviews