Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,278 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Be ware! Purchased something from their shop but they would only offer me an exchange or credit note rather than a refund when it was returned. At no point was this explained to me when I purchased and if it had been I would have tried the item on in the shop. Apparently there is a notice by the till that informs customers. Didn't inform me though. What's the problem with verbally telling customers prior to buying so that they don't feel like they've been treated unfairly? Feels like a bit of a rip off, especially in comparison to all of the other retailers who don't have this policy.”

Helpful Report

Posted 5 years ago

Hi PW, Thanks for your feedback. We’re sorry if you were inconvenienced by our in-store returns policy last week. We make every effort to communicate this clearly at the time of purchase, with in-store signage, online guidance and notation on the receipt outlining our terms. Should a customer wish to confirm our returns policy, our staff would be happy to discuss this prior to purchase. That said, we value your feedback and will consider this when reviewing our policies. Thanks and kind regards, Goodhood

Posted 5 years ago

“Really one of my favourite shops in the world. Excellently curated and displayed with excellent service from the staff in store.”

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Posted 5 years ago

“First time buyer at Goodhood. Lovely well packaged goods. Delivery and tracking excellent. Very happy with purchase and would definitely buy from Goodhood again.”

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Posted 5 years ago

“Great service as always👍👍👍👍”

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Posted 5 years ago

“Service as usual excellent, received shoes within 3 days. Great choice of stuff and great sale this year.”

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Posted 5 years ago

“Items arrived quickly, nicely packaged, and any questions I had were answered. One thing I would mention is the time it took for an answer to queries (3 days). Other than that, Perfect!”

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Posted 5 years ago

“Top Service, Thanks !”

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Posted 5 years ago

“good”

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Posted 5 years ago

“Amazing product. Fast delivery during Christmas period. Great service.”

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Posted 5 years ago

“Friendly service, great delivery :)”

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Posted 5 years ago

“Good range of items and service, shipping was fast and we'll packed. Will definitely purchase from Goodhood again!”

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Posted 5 years ago

“Def gonna buy from you guys again. Thing is, if i have the chances to cop online. Haha! overall super awesome!”

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Posted 5 years ago

“Was previously a regular customer at GoodHood for a number of years. My wife bought me a baseball cap from there for Christmas. I returned it today (Jan 8th, purchased Dec 15th) and they wouldn't take it back, even for store credit. Had it been purchased online, they would have had to under UK law, but it seems their returns policy on the website does not adhere to that either: https://goodhoodstore.com/deliveries-and-returns. They state here items must be returned within 14d of SALE, when actually UK law dictates that notice must be given within 14d of RECEIPT, and items returned within another 14d (28d of receiving items in total) There are plenty of other places that stock the brands that they do for a fraction of the price, and that allow 28d for returns. I genuinely thought I was supporting a local multi-brand store by buying from GoodHood, but it seems their policies are not customer-centric. Shame, nice range.”

Helpful Report

Posted 5 years ago

Hi Nick, Thank you for your feedback. To offer you some reassurance, we do indeed adhere to the Distance Selling Guidelines as prescribed by the UK Government which you have correctly outlined. We’ll be sure to review our copy online to make sure this is consistency communicated. With regards to our In Store returns policy; we’re apologetic that you were inconvenienced on this occasion. We do endeavour to make this policy as clear as possible with signage on the till in and in the receipt holder. We hope to see you again in store, and thank you again for the feedback. Kind regards, Goodhood

Posted 5 years ago

“Very quick shipping”

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Posted 5 years ago

“Very good.”

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Posted 5 years ago

“Hello, I have been a customer of Goodhood for some time now (3 years+) and this has been the first time I have dealt with any difficulty with communication. I placed the order for this bag on December 20th and it has still to arrive. DPD initially delivered the parcel to the wrong location which I believe has now been rectified. The reason for bad communication on Goodhood's part is firstly I have to phone around 2/3 times to eventually get put through to someone in-store to help resolve the issue which is still on-going. I have left my name and number to be called back with any new information regarding this parcel comes through. However, when contacting DPD they tell me to contact the seller (Goodhood) I appreciate the time of year and how especially busy retailers can be but I found this whole process quite arduous and when I initially called Goodhood to make them aware of the parcel's wrong delivery I was told to 'resolve the issue myself through DPD'. From calling today I believe it is an issue with the web-store and not the in-store team.”

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Posted 5 years ago

Hi Lewis, Thank you for your feedback. Apologies on behalf of DPD for the issue with your delivery. I note that this has now been resolved on the phone with the Webstore; but apologies for the initial confusion regarding the best way to proceed with a delivery related issue. The Webstore team will always liaise with DPD on your behalf to ensure the safe delivery of your parcel; so should you experience any issues in the future please contact us at webstore@goodhood.co.uk stating your order number and we’ll get on this right away for you. Thanks and kind regards, Goodhood

Posted 5 years ago

“Excellent service!”

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Posted 5 years ago

“Great shop & great service!”

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Posted 5 years ago

“Great service arrived on time for Christmas would recommend your shop.”

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Posted 5 years ago

“Spot on ..... just perfect!!”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,278 reviews