Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into the store to order and collect from store. The store failed to email me when the item had arrived. Waited over a week and had to chase, only to be told the item had been received at the store the day after I ordered it! Not the best intro to Goodhood.”

Helpful Report

Posted 1 year ago

Hey, Thank you for your review. We do have a system in place to notify customers once the order is ready for collection but on this occasion this appears to have failed, we're very sorry for any inconvenience caused. If you have any other questions please do not hesitate to contact help@goodhood.co.uk Kind regards, GOODHOOD

Posted 1 year ago

“Top notch service! Dispatched quickly and packaged very well! Buy with confidence from a wicked store!”

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Posted 1 year ago

“Fantastic!”

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Posted 1 year ago

“very poor customer service; due to the below points there is no direct telephone line you go on the chat and wait for hours before someone answers they send you items different to what is advertised on their website, and when you tell them, they justify their false advertising they do not act to correct the error they made , i asked for the refund of the shipping cost, which is the least they can do for receiving incorrect items , and they refuse i asked for the email to be passed to the manager and they never bother replying disappointing retailer , with poor after care service , will never buy from them again”

Helpful Report

Posted 1 year ago

Hi Aous, Thank you for your feedback. As discussed with our Customer Care team, the item you purchased is noted to be unique for each individual product, and therefore the product you receive when ordering may be different to the image on site. We appreciate your frustration in not receiving what you thought you would, but this information is readily available on the product page on our website and so the product you received was correct, it was just not what you had hoped. We believe you have now received the shipping compensation you requested, and we hope we can move on from this in an amicable way. Best wishes, Goodhood

Posted 1 year ago

“Item came within two days, so slightly ahead of schedule.”

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Posted 1 year ago

“Brands, product, staff and exceptional. My favourite independent store by a mile.”

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Posted 1 year ago

“Been regularly shopping at Goodhood for the past 15 years and it’s always been a pleasure. Some of the new staff you’ve got recently are so unhelpful and disinterested that its actually become quite an unpleasant experience to shop in store. Not all the staff thankfully but you need to address it.”

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Posted 1 year ago

“Great independent. Service always excellent and wide range of brands.”

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Posted 1 year ago

“Pretty disappointed, ordered two items and paid for next day delivery. Only one item came and upon talking to customer services, I was informed the other hadn’t even been processed. I was told the delivery charge would be refunded but would not trust again.”

Helpful Report

Posted 1 year ago

Hey, I am very sorry to hear that you have had a disappointing experience, please check you inbox as I have sent you an email! Thanks, GOODHOOD

Posted 1 year ago

“Amazing service can’t fault it ❤️”

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Posted 1 year ago

“Very Nice~!!”

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Posted 1 year ago

“Disappointing experience. Ordered a t-shirt. Received an email after 2 days stating delays due to high order demand. 3 days later another email thanking me for waiting and at the same time a refund notification. I am Assuming this means my order has been cancelled. It’s disappointing to be let Down with a purchase but made more so by the lack of exemption clear communication. I have had a similar experience before and will likely avoid in future.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear you did not have a good experience when placing your order. Could you please email help@goodhood.co.uk and we can try and make this right. Thanks, GOODHOOD

Posted 1 year ago

“Best shop in london - you got this … so that just happened!! stay hydrated !!!”

Helpful Report

Posted 1 year ago

“Thought the delivery charge was a bit high but was okay with it. Lack of free returns is really disappointing. Returns process wasn’t simple either.”

Helpful Report

Posted 1 year ago

Hey, Please could you email help@goodhood.co.uk so we can hopefully make this right! We are sorry you did not have an easy customer experience. Thanks, GOODHOOD

Posted 1 year ago

“Goodhood is a great store with wonderful staff - the online experience is also really good it would be nice if collect from store was free rather than having to pay full delivery costs though But overall this is one of the best stores there is”

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Posted 1 year ago

“Best selection, best styling, great product”

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Posted 1 year ago

“Good looking and high-quality item is fantastic although the delivery fee is a little annoying. Still need to take time to review the shoe in the long-term.”

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Posted 1 year ago

“Great product, service and comms! One of my favourite stores and a great team! *****”

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Posted 1 year ago

“Great selection and quick delivery.”

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Posted 1 year ago

“Perfectly packaged , quick delivery, easy to use website, the best clothing 👌... I'll be back soon 👍”

Helpful Report

Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews