Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Ordered two weeks ago and the item has not yet dispatched. They haven't been responding to my emails, nor have they refunded me for an order returned previously. I cannot recommend this business.”

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Posted 36 minutes ago

“Ordered some hats on a Thursday lunch time, and was super happy with the product which I couldnt find anywhere else in the UK and was very impressed that I got the hats around the same time the next day on Friday.”

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Posted 1 day ago

“Bought two items from Goodhood’s sale at the weekend and had tracking information on Monday. The items were delivered next day and well packaged”

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Posted 4 days ago

“Great products and quick shipping!”

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Posted 4 days ago

“Goodhood is one of the best retail stores in the U.K. they always manage to be ahead of the curve in representing new brands and styles. They have great products and a wide variety of styles while still keeping an overall ethos.”

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Posted 4 days ago

“I ordered the T shirt for a birthday present. Good delivery.”

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Posted 6 days ago

“fast and reasonably priced, thank you!”

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Posted 1 week ago

“Great store, quick delivery and alap the only place that stocks a decent amount of metalwood studio pieces!”

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Posted 1 week ago

“Top seller !”

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Posted 1 week ago

“On-time delivery ata competitive price.”

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Posted 1 week ago

“I was sent the wrong items - worth far less than what I ordered - and have had no response from the customer service team. I cannot get hold of them and it makes me worried the whole thing is a scam. Do not trust them.”

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Posted 1 week ago

“I don’t know how to write a review, cause my orders still not delivers and is been a month! Tried to reach out to your customers service and social so many times but still no response.”

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Posted 1 week ago

“Very fast delivery, good customer service team. Thank you!”

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Posted 1 week ago

“Excellent service and really good items. Very pleased with my coat”

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Posted 2 weeks ago

“Slow customer service. Original item i purchased never arrived, I was refunded for only part of the order. The gift card i used for the purchase was never refunded. Customer service very slow in responding, but was resolved after a week.”

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Posted 2 weeks ago

“I will NEVER order from Goodhood again. Such a disappointment. Nobody responds on any of their customer service platforms. My first order turned up with one part missing. I didn’t get informed or compensated. My second order was a gift, three days after purchase, I got an email telling me it was a small independent company that is struggling with the volume of orders. It missed my friends birthday. I filled out an online form, rang and left two emails to make them aware if it wasn’t delivered in 7 days that the person who’s present it was will have moved. (I’d paid for express delivery 😬) Alas nobody contacted me and ten days later I got confirmation that my parcel would be delivered to the address- missing my friends birthday by a week and she’s moved out two days before. Shocking customer service. I will not buy from this company again.”

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Posted 2 weeks ago

“Very good packaging and speedy delivery!! My only issue is the replies to my first enquiry as I could've picked up front he store and save some time, however I never got a reply. I understand them being a small team though. Keep up the good work💪🏼💪🏼”

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Posted 2 weeks ago

“Excellent service provided by the company regarding despatch of the item ordered.”

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Posted 2 weeks ago

“Brilliant item and service”

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Posted 2 weeks ago

“I got sent the wrong shoes and have emailed multiple times and still received no response. Please email me back guys!”

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Posted 3 weeks ago

Goodhood is rated 4.5 based on 2,269 reviews