Good Life Letter Reviews

Name: Good Life Letter
Address: Mulberry House, Stoneleigh Road, Leamington Spa, Warks.
Rating: 4.78

4.8 Rating 2,478 Reviews

97 %

of reviewers recommend Good Life Letter

4.8

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926 298221

Email:

goodlife@oxonpress.co.uk

Location:

Mulberry House, Stoneleigh Road, Leamington Spa
Warks.
CV32 6QR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always interesting and informative eg pumpkin seeds etc !!”

Helpful Report

Hi Iain I liked the pumpkin letter as well, Ray always seems to find interesting things to write about. Thanks for the review and good to know you like the newsletter.

“Online order delivered promptly: Nothing like good follow up (e.g. the letter) to build customer trust in your store.”

Helpful Report

Hi Anne Good to know we delivery the orders promptly, many thanks for taking the time to leave feedback.

“When buying from goodlife I have found them very efficient”

Helpful Report

Hi Christine Many thanks for taking the time to leave feedback, good to know you have found us to be very efficient.

“Whenever I have placed an order i have always been pleased with the delivery of the goods that I ordered. Its good to know that so much is available to help me to keep healthy and that there are items out there that I can try to help me improve my health.”

Helpful Report

Hi Christine Thanks for the detailed review. It's good to know that we can try and help you with healthy living and that you are pleased with our delivery times and packaging.

“There is often interesting information in the Letter and those I save, but the original idea of a weekly letter has recently changed to one every few days, often banging on about a product which needs a boost perhaps. These get shredded as irritants Ray, be warned.”

Helpful Report

Hi Michael Thanks for the review, I'll pass your message onto Ray, but we always try and provide more information on healthy living than we do product reviews, I'm sorry if you don't think we have the balance right.

“easy, seamless transaction; good range of products”

Helpful Report

Hi Thanks for taking the time to send such positive feedback, good to know you like our range of natural remedies.

“Confused here. The introduction asks for views on the service provided by the shop, but the sub-heading suggests a review of the newsletter is what’s wanted. So... I look forward to reading the newsletter each week - it’s informative and accessible. And...on the couple of occasions that I’ve made a purchase, the service was swift and reliable and the products not prohibitively expensive. Thank you.”

Helpful Report

Hi Robert Sorry if the review request wasn't clear, and double thanks for taking the time to respond when the request wasn't clear. It's good the hear you like the newsletter and when you have bought the service has been good.

“Money back guarantees and great customer service I’ve been using the shop for years and found the service reliable, the products effective and the staff polite, helpful and good to their word. The new site is much easier to use (did have some clunky nonsense with the old one when I wanted to stop a repeat order) and, as before, the no quibble returns policy means you e got nothing to lose by trying something safe, (largely) ethically produced, and well priced.”

Helpful Report

Hi Anna Many thanks for the long and detailed reviews, it's good to know that you are happy enough with our service to have been a customer for many years.

“Interesting and informative”

Helpful Report

Hi John Thanks for the feedback, good to know you find the newsletter interesting and informative.

“A little confused as your request is for feedback on our experience with your customer service in the shop but this page specifically refers to the newsletter. However my experience with both elements is good. I have only made one purchase through the shop but it went well. The item was well packaged and arrived in good time. The product itself caused an allergic reaction and I threw it away but that's another story.”

Helpful Report

Hi Peter Sorry if the request was confusing, we were asking for feedback on our service, which you have kindly said was good. I'm really sorry that the product caused an allergic reaction, you are entitled to a refund, we really don't want people to but things that don't work for them. Please use the 'contact us' form us with your postcard and we will sort this out for you.

“I have never had any problems with the previous set up so as far as I am concerned you had no need to change.”

Helpful Report

Hi Sue Thanks for the reply. Good to know that the old shop wored for you. It did for most people but we regularly got complaints that people couldn't complete their order, so we had to do something. We hope you like the new shop, we are still fine tuning it and you should continue to see improvements. There is also better functionality like you can review all your previous orders and order again with one click.

“I have been pleased with the items I have ordered. The advice in the letter seems sensible.”

Helpful Report

Hi Nicholas Thanks for the good feedback, sensible is what Ray tries to be and It's good to know you are happy with the service you get.

“No complaints with the service.”

Helpful Report

Hi Olive And no complaint with the review either, thanks for taking the time to reply.

“Many good health topics discussed quite a few pertinent to my health.This encourages me to try, and benefit from, different products.”

Helpful Report

We are delighted that you find our newsletters relevant and useful, we can ask for no more. Thank you for taking the time to provide your feedback, it is much appreciated.

“Always some interesting topics covered with a balanced view in the main .”

Helpful Report

We are grateful for your positive feedback on the Good Life Letter, many thanks for taking the time to complete this.

“Factual information, always a good read”

Helpful Report

We appreciate your positive comments and hope you continue to enjoy the newsletters for a long time to come, as Ray intends to keep writing them!

“Usually excellent: fast efficient delivery, helpful when telephoned. However on one occasion I sent an email through the shop's website concerning an expensive electrical item (c. £900) I had bought and the contact had burned out: on investigation my husband reckoned it had been given the wrong transformer and we sent you a report and photographs. We never heard anything from you. This was a pity, because until then I had had total faith in you, sadly not any more.”

Helpful Report

“Topical, interesting and written with a sense of humour. All good.”

Helpful Report

Thank you for taking the time to write such a positive review, we really appreciate it.

“I always like reading the letter and you can get a lot of information from them”

Helpful Report

Many thanks for the review, we are pleased that you find the newsletters useful and informative.

“Good products,often unavailable elsewhere.Ordering process is uncomplicated.Packaging is good and delivery times prompt.Would give five stars if prices were cheaper !”

Helpful Report

Many thanks for your comments and the positive review. We always try to keep our costs down to an absolute minimum and pass on any savings that we can to our readers... we will endeavour to earn 5 stars from you in the future!

Good Life Letter is rated 4.8 based on 2,478 reviews