GoboPlus Reviews

Name: GoboPlus
Address: Unit 34 Space Business Centre, Smeaton Close,, Aylesbury
Rating: 4.80

4.8 Rating 964 Reviews

97 %

of reviewers recommend GoboPlus

Company Reviews

Metrics

Info

4.8

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GoboPlus:

Lead supplier of Rosco gobo's & custom gobo's to theatre, film, television and architectural environments.

Visit Website

Phone:

0203 603 1335

Email:

sales@goboplus.com

Location:

Unit 34 Space Business Centre, Smeaton Close,
Aylesbury
HP19 8FJ

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GoboPlus 5 star review on 22nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were very helpful, spoke with Vicky on the phone and she took us through the process and advised us on what to get. Will definitely return if we need any more! :-)”

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Posted 9 years ago

“Excellent service. Fast and great custom gobo!”

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Posted 9 years ago

“Thank you so much for your amazingly efficient service. We had left ordering our gobos until very late due to several technical reasons and GoboPlus.com simply excelled to provide us with the product well within the time frame required. They are courteous, accurate and very obliging and we can't recommend them highly enough. Thanks, The Blue Coat School Birmingham Limited”

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Posted 9 years ago

“We are an entertainment company based in the Midlands and have used Gobo Plus a couple of times. We think they are Fantastic. Vicky & Emma talk you through the process get everything dispatched out to you efficiently & with a "nothing is to much trouble" attitude. We will be using these guys again, we cannot recommend them highly enough. Mark Field Owner Vibe Entertainment”

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Posted 9 years ago

“Dear Vicky and the team at Goboplus, Kindly refer to the Order confirmation below. I had Ordered 575 sized gobo's for ETC Source4 Junior and not 750 sized gobo's for ETC Source 4. Unfortunately for the children's whose birthday party the gobos had been intended to be used, you had sent 750 sized gobos. Invariably the bespoke gobo was the intended centrepiece of their professional photography/videography for which an expensive service had been commissioned. It seemed your main priority was to attempt to up-sell by convincing us we needed the bespoke gobo to be made from glass, which of course was utter nonsense for which other companies would be more than happy to testify! We are utterly disappointed. Along with two VERY up-set children whose birthday party was far from perfect. I await your swift response. Thank you. Regards, Mr Reeve,”

Helpful Report

Posted 9 years ago

Dear Mr Reeve First of all I'm very sorry for the mix up with your Gobo order. It is a very rare thing for us to see a negative review of this type, so the first thing I would like to do is to ask you to please return any or all Gobos you have not used for a full credit. This I offer to you regardless of fault or blame. For all custom Gobo orders we send a proof to the customer to view and approve what is to be made. This proof shows the image to be used and size either in mm or listing the generic size or both. We make sure that all is correct and agreed before we send the Gobo to production to be made. The most common Gobo size ordered for an ETC lantern is B size. Although the larger Source 4 Zoom and original lantern can take A or B size Gobos, B size is the preferred choice by far. ETC now list several variants of the Source 4 lanterns, and all tungsten versions take the HPL 375W or 575W lamp, with the original lanterns (and by far the most popular) receiving an upgrade option a few years ago to accept the addition of the new HPL750 on top of the other lamp choices with the introduction of a new “lamp Burner”. Several years after the launch of the Source 4, ETC added a smaller lantern into the range - the Source 4 Junior. This lantern is much smaller and although it accepts the HPL 375W and 575W lamp, the Gobo size is restricted to a standard M size. We do list the Source 4 Junior separately on the lantern choice on the website and also the option to select generic M size. I think this is very clear, but I have asked our web team to look at ways to make the choice clearer to the customer when choosing their version of an ETC lantern. On looking at your image we recommended a glass gobo at one stage due to the complexity of design, and the fact that we can achieve a higher resolution in glass. After discussion we adapted your design and made a metal Gobo as requested and for the standard price. I am happy to discuss this order and your experience in person, and will be contacting you separately myself. Again I am sorry for your negative experience with us and all I can do is try to learn from this incident to make Goboplus better. Paul de Ville Managing Director

Posted 9 years ago

“Amazingly quick service, we cant thank you enough for such a speedy turnaround. Thanks.”

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Posted 9 years ago

“Vicky was very supportive and incredibly patient! I ordered a gobo very last minute and despite this she still took the time to adjust my design and to make sure it got made and was here in plenty of time for the event! I ordered I think about 3pm on Thursday and it was here by 9am the next morning. Amazing! I didn't think know it could be done and was beginning to despair! She literally saved my life! Maybe not literally but figuratively at least!!! Incredibly grateful and fully intend to recommend to colleagues and use Goboplus at every opportunity. Many thanks again for amazing service and general life saving technique! :)”

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Posted 9 years ago

“Very Professional Service Great communications, 5 Star Product Fast turnaround. and quick Delivery. REF. Daughters wedding. Gobo for back drop behind top table. Looks stunning!!!!!”

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Posted 9 years ago

“Hi, Great service look forward to using you again next time. Many thanks.”

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Posted 9 years ago

“I wanted a specific Gobo this was delivered next day”

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Posted 9 years ago

“Fantastic!!!! Fast and efficient - very friendly - nice people! Will definately be using again”

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Posted 9 years ago

“Vicky was very helpful and friendly. GoboPlus didn't have the fixture we needed on their website, but a quick phone call to them resolved this and the 2 colour gobo arrived a few days later. It looks very good and we are very happy with the service we have received.”

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Posted 9 years ago

“great service Thanks”

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Posted 9 years ago

“Far bigger range of designs, and cheaper, than is available on some own-brand sites. I wasn't quite sure of the size needed and the representative said they would take personal responsibility to make sure I got the right ones. Very impressed.”

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Posted 9 years ago

“Very quick and efficient service, product supplied as advertised. It would be better if you could also deliver by First Class Royal Mail as I didn't need the courier service and this would have been less expensive.”

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Posted 9 years ago

Hi Claire, Thanks for your feedback. We're currently working on introducing a 1st class option, so we'll keep you in the loop! Thanks James

Posted 9 years ago

“Vicky Fairall was great in helping sort out what we needed. I will have no hesitation in using your service again. Delivery received on time and I am keeping my fingers crossed that all will work well at the Cliffs Pavilion Westcliff on Sea in 7 days time! Many Thanks Liz Hoskin Chairman SEESMA”

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Posted 9 years ago

“As always, a great, friendly and professional service . Competitive and fast. What else could you really ask for? Great team, great prices.”

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Posted 9 years ago

“Very good contact with phone and very helpful through out will be using your business again thank you”

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Posted 9 years ago

“Vicky was really helpful and responded quickly to all email requests sent. We received the gobo in good time and it looks great!”

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Posted 9 years ago

“Good custom gobo service! Fast turnaround of proofs meant a swift delivery of the gobos ordered. All the gobos were of high quality. I would recommend their service to others.”

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Posted 9 years ago

GoboPlus is rated 4.8 based on 964 reviews