Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,946 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

Write Your review

Tell us how Go.compare.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good till I was transferred to Hastings. Completed the form, clicked make payment, nothing, several attempts no joy, then noticed error code at bottom of page. Tried again late at night, success. So I take it site overloaded, so why not put up a message saying "busy try again later" instead of error code, meaning what!!!. Talk about frustrating.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear the insurers website crashed when you were attempting to make payment. Unfortunately as this is on the insurers website not ours we wouldn't have any control over what error messages are displayed. However, we're happy to hear you were bale to return to the website later on and purchase your policy. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Well I was trying to find a new quote got one then it rose massively sent a message to you to discuss and still no reply except how did we do Well crap”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“spent over an hour online looking for insurance for my van then when i got through all the questions then processed to payment , entered card details only to be told currently unable to pay. waste of an hour,”

Helpful Report

Posted 4 years ago

Hi Arry, Thanks for leaving your feedback, we're sorry to hear you were not able to purchase your policy. We are not aware of any issues that may have caused this error, so if you return to our website you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If the issue continues, please get in touch with on the below email in order to look into this further. We can be contacted by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Under the current situation covid 19 I do want cover to drive in europe which I feel should be optional. Legal expenses can not be added on line. I feel insurance cover should be to what the customer wants”

Helpful Report

Posted 4 years ago

Hi, Thnaks for leaving your feedback. If you would like to amend the policy whether this be adding or removing additonal cover / extras, its always best to speak with the insurer directly prior to purchasing the policy. As GoCompare are a comparison service, we are unable to make any changes to a policy this can only be done by the insurer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“It wouldn't allow me to pay at the end, whichever cards we tried none would go thru, gave in in the end.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback, we're sorry to hear you were not able to purchase your policy. We are not aware of any issues that may have caused this error, so if you return to our website you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“It’s unfortunate that after I have taken the strains to fill in my details and given a quote and having saved it. When I return to my quote I can’t get back to it. I was told it’s not on record. Not good.”

Helpful Report

Posted 4 years ago

Hi Desmond, Thanks for leaving your feedback. Upon review of your GoCompare account we can see you ran a quote on 27/03 successfully. This quote is still saved to your GoCompare account, it has not been deleted. To view your saved quotes please log in to your GoCompare account and select 'your quotes' tab at the top of the page. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Too expensive”

Helpful Report

Posted 4 years ago

Hi , Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Not accurate with postings”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving your feedback. We're sorry to hear you didn't find the website useful, however we're having a bit of difficulty fully understanding your enquiry. We really want to help resolve your query so please get int ouch with us on the below contact details to discuss this further. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. We look forward to hearing from you. Regards, GoCompare.

Posted 4 years ago

“difficult manoeuvring round site; editing quote; ability to add features eg driving abroad cover, impossible.”

Helpful Report

Posted 4 years ago

Hi, Thanks for getting in touch, we’re sorry to hear that you have had difficulty using our website. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“I haven't been able to take the policy. No one to pick the phone, no one to reply to the email. I need to take a policy ASAP”

Helpful Report

Posted 4 years ago

Hi Anitha, Thanks for leaving your feedback. We're sorry to hear you have had difficulty obtaining a quote on our website. If you would like to provide us more information regarding the issue by email, we can look into this further for you. Alternatively, to purchase a policy you can either call the insurer directly or proceed to their website. Please select 'View Details' to the right of the quote you wish to purchase. Please then select 'view policy info' in the side bar that appears. You will then be given to options 'click to call' to reveal the insurers contact information and reference number or 'continue' to proceed to the insurers website. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Easy to find a good price for insurance. The question about any accident with another vehicle, which I have never had was over looked by Budget Insurance and they have increased my premiums. The accident they have penalised me with was a deer hitting my car on a B road.”

Helpful Report

Posted 4 years ago

Hi, Thanks for getting in touch. If you would like us to look into this further for you, please let us know by contacting us on the below details. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“I could not understand why a quote was one price all the way through the payment process then at the end went up to a silly ammount without explanation”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. In order to investigate this further, please get in touch with us on the below details. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“I’m nearly 51 and a safe driver and feel the quotes are fairly expensive tbh. There needs to be set prices for certain age groups in mr eyes”

Helpful Report

Posted 4 years ago

Hi Adrian, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Promise you £250 free excess cover when you use go compare... They send you a link to activate it... And keep telling you your email is invalid!”

Helpful Report

Posted 4 years ago

Hi Joe, Thanks for your feedback. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“The price goes up when you apply”

Helpful Report

Posted 4 years ago

Hello, Thanks for getting in touch with us. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Every thing went well.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you found our service useful. We look forward to hearing form you int he future. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Excellent search, but having chosen the recommended supplier, I cannot get my policy from them. I can't log in as I don't know my password and they have not sent an email for a link to reset. This is QuotemeUNhappy!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. Apologies that you found the insurers website difficult to use. You can contact your insurer by following the below link, they will be able to advise you the easiest way to log back in to the account. https://help.quotemehappy.com/contact-form If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Showing insurance companies wich you have to sign up to straight away or you lose the quote”

Helpful Report

Posted 4 years ago

Hi Terry, Thanks for getting in touch. Your insurance quotes will save on your GoCompare account. However, insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“Offered £250 excess cover. Bought cover through your system; cannot register the offer”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 4 years ago

“It ableto better my renewal”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We really want to help, however we are having some difficulty understanding your query. If you would like to provide us more information to assist in your query please let us know on the below details. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 38,946 reviews