Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,947 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was no mention of commissions or discounts which apply for initial year cover nor the Intermediary Service Fee for subsequent years.”

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Posted 5 years ago

Hello, Thanks for leaving a review. Please accept my apologies but I'm unsure about what charges you are referring to. Due to this, I will contact you via email to obtain some more information from you. Many Thanks, Samantha.

Posted 5 years ago

“The company qoates”

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Posted 5 years ago

Hi, Thanks for taking the time to leave your review. Please get in touch with us so we can see how we can help you. You can email us on customerservices@gocompare.com or call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“I was not able to access the Churchill link despite repeated attempts over a period of 48 hours.”

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Posted 5 years ago

Hi, Thanks for taking the time to leave your review. We're sorry to hear that you experienced an issue clicking through to Churchill. We aren't aware of any reasons this may have happened, but if you'd still like to contact them, you can call them on 0330 880 2211. If you would like further assistance from GoCompare, send us an email at customerservices@gocompare.com. We are open Mon - Fri, 9-5.30. Thanks, Jenna.

Posted 5 years ago

“Keeps coming up with my insurance and I wanted a quote on my partner s”

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Posted 5 years ago

Hello, Thanks for the review. Sorry to hear you're having problem getting a quote in your partner's name. This is very easy to resolve, all you need to do is log out of your account. Once logged out you can then get a quote in anybody else's name i.e. your partner. If you need any more help, just send us an email at customerservices@gocompare.com. Thanks, Kev

Posted 5 years ago

“nothing for people that cant pay that first deposit”

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Posted 5 years ago

Hi Hayley, Thanks for leaving a review. We are a comparison service and not an insurer so we have no bearing on the prices of the policies or if a deposit is required however, it is a general consensus with in insurance that a deposit is required to arrange the insurance. If you need to contact us please email customerservices@gocompare.com or call us on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“There was no obvious wat of choosing a quote once you have decided on one. .Then once you have fathomed that out and paid for the selected quote, there was no way to download a copy of the selcted tramsaction”

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Posted 5 years ago

Hello, Thanks for leaving a review. Once on the results page you select the pink'view details' button which provides you with the option to call the insurer or purchase on line via the direct site, but we apologise if you feel this was not transparent. Once purchased, the insurance provider should email you all the required documentation. If you need to contact us please email customerservices@gocompare.com or call us on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The top 2 quotes when I went to their sites were both wrong by a minimum of 200 pounds. When I spoke with the companies they told me that you had under estimated the risk.”

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Posted 5 years ago

Hi Steve, Thanks for leaving a review. Just to confirm, if any of the details/risks change from our site to the insurers site unfortunately, the quotation provided can not be honoured. If you would like more information on this please feel free to call us on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Alternatively, you can email us at any time on customerservices@gocompare.com. Many Thanks, Samantha.

Posted 5 years ago

“Products offered on the go compare as part of the deal, not included in the offer when redirected to the other company website, could be bought as an up sell. Disclaimer on go compare saying read offer carefully on other site. Not impressed, won’t be back!”

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Posted 5 years ago

Hello, Thanks for leaving a review. We are sorry that you feel this way but we're not clear on what products you are referring to so we will contact you to gather some more information regarding this. Many Thanks, Samantha.

Posted 5 years ago

Hi, Thanks for leaving your review. We can see that one of our colleagues has contacted you directly. If you'd like further assistance please reply to that email. If you like, you can call us on 01633 654 019, we're available between 9am and 5.30pm Monday to Friday. Thanks, Jenna.

Posted 5 years ago

“Found a great deal then went and opened the web site for the provider Spoke to them and realised I haven’t used my cherished reg number. They told me to go back to gocompare and change the number or they would charge me £12.50 After changing the number the price went up by nearly £300 Same car but with my number. A bit unfair as the provider said there was nothing they could do.”

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Posted 5 years ago

Hello, Thanks for getting in touch. One of the team will contact you shortly to discuss any issues you may have. Regards, Dan.

Posted 5 years ago

“I was mainly only interested in price and got prices from 3 other firms. Comparing like with like you were uncompetetive, and I placed my insurance elsewhere at a substantially cheaper price. You ask would I recommend you to others, this statement I have made surely speaks for itself, sorry”

Helpful Report

Posted 5 years ago

Hello Mr. Hedger, Thanks for the review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Many Thanks, Kev

Posted 5 years ago

“had a quote from hastings essential when we went to pay they doubled the quote price so had to return and find another insurance company this is the 3rd time ive had this happen”

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Posted 5 years ago

Hello Michael, Thanks for the review. Sorry to hear you experienced an increase in premium when contacting the insurance company directly. I will send you an email shortly to get some more information from you. Many Thanks, Kev

Posted 5 years ago

Hi Michael, Thanks for taking the time to leave your review, we're really sorry to hear of your experience. We can see that one of our colleagues has contacted you directly, so if you need further assistance, please reply to that email. Alternatively, you can call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Kind Regards, Jenna.

Posted 5 years ago

“The 30 day quote guarantee was not upheld. Rang company with best quote to query this and was told that prices change when you look at details. Not happy”

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Posted 5 years ago

Hi Kat, We're really sorry to hear that you were disappointed in your prices. Insurers use real time pricing, so prices do change daily therefore we don't offer a 30 day price guarantee as we can't say for definite that the insurers will hold the price. When getting quotes, it's always best to get them as early as possible, to get the lowest prices and if you see one you like you will need to purchase it on the same day. I am sorry to hear that on this ocassion your price changed. If you have any further questions, please email us at customerservices@gocompare.com. Kind Regards, Jenna.

Posted 5 years ago

“Where is my £30 voucher from when I bought car insurance through you?”

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Posted 5 years ago

Hello Lesley, Thanks for the email. I'll send you an email shortly to get some more information from you so I can check the details of the voucher you're referring to. Many Thanks, Kev

Posted 5 years ago

“The prices that popped up were not the prices I was going to pay they were always dearer”

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Posted 5 years ago

Hello, Thanks for your review. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. Many Thanks, Kev

Posted 5 years ago

“Too many questions that do not relate to having car insurance for example why do you need to know someones marital status ?”

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Posted 5 years ago

Hello, Thanks for leaving a review. Just so you know, it is not our intention to be intrusive but our panel of insurers request certain information in order to provide an accurate quotation and all the questions on our form are required. I apologise if you feel they are unnecessary but this is standard within insurance. Many Thanks, Samantha.

Posted 5 years ago

“Your original recommendation was for Admiral. They turned out to be crooks. They are not to be trusted. In addition I object to you automatically included extra's such as driving abroad which collectively significantly increases the premium. The vast majority of drivers do not need this cover or others that are included. IF I WANT EXTRA'S I WILL ASK FOR THEM. I DO NOT WANT YOU TO DICTATE WHEREAS OTHERS WHICH ARE PROBABLY ESSENTIAL ARE NOT INCLUDED. On the other hand a courtesy car is an extra and not automatically included. You know that most customers will need this cover that is why you make it an extra.”

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Posted 5 years ago

Hello, Thanks for leaving a review. I'm sorry to hear what's happened. I will email you shortly to gather some more information from you so I can investigate the issues you've experienced. Thanks, Kev.

Posted 5 years ago

“Dear Sir I would like very much to cancel my car insurance with Budget Car Insurance and recover any monies that may have been charged on my Card please.”

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Posted 5 years ago

Hello, Thanks for your review. One of the team will contact you directly to discuss your issue. Regards, Dan.

Posted 5 years ago

“If you're doing up a house to sell, ring the policy company to check cover first because the basic questions aren't appropriate for this and I had a company refuse to cover when I checked even though they came up first, meaning I wouldn't have been covered had I taken it out and something had happened!”

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Posted 5 years ago

Hello, Thanks for leaving a review. I'm sorry to hear what's happened. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 5 years ago

“Found insurance company was cheaper going direct”

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Posted 5 years ago

Hi there, Thanks for leaving a review. It's great to hear you were able to find yourself a cheaper insurance policy but I'm sorry we weren't able to do that for you. If you have any questions at all please do not hesitate to get in touch. Keenan

Posted 5 years ago

“Not very good experience. Overall cost are so high and no matter what you do I just could not find cheap car insurance. Been driving for 10 years no claims and still insurance is treating me like a 18 year old who just passed . Need to search and browse more efficiently”

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Posted 5 years ago

Hello Nikki, Thanks for leaving a review. I'm sorry that you had this experience that's really not what we like to hear! I will email you regarding this with further information. Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 38,947 reviews