Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,947 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“every company is owned by esure. it should just be called esure .com”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review. Sorry to hear you think our website isn't 5 star service, we have a range of insurers on our panel not just E-Sure. If you visit our website you'll see that we have insurers on our panel from Admiral all the way to Zurich. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Unfortunately your form isn't as straightforward as it appears. Almost let me in a position where I hadn't provided all the information which could well have invalidated my insurance. It did result in an appreciably higher premium so I went elsewhere.”

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Posted 5 years ago

Hello Nicholas, Thanks for leaving a review. We're sorry that you had difficulty with using our site. For future reference please note that we are available for assistance on customerservices@gocompare.com or by calling us on 01633 65 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I’ve been charged for a accident that was not my fault,£200. To £900”

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Posted 5 years ago

Hi Michael, Thanks for leaving your review, we're sorry to hear that your quote increased. We don't have any influence on prices as we're a comparison service, not an insurer. Insurers use rating factors to provide you with quotes. One of these rating factors is having made a claim, regardless of fault. You would need to contact the insurer directly for further information on this. Kind Regards, Jenna.

Posted 5 years ago

“I had an accident that had zero cost. Your system doesn't allow £0 entries. After speaking to your Customer Service they said make a false declaration then talk to the best insurers. I tried to point out that this would distort the algorithms and they may not be the4 "best insurers".”

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Posted 5 years ago

Hello Paul, Thanks for taking the time to leave a review. If a claim is made, there will usually be some sort of cost, whether this is on your side or the other driver's. Because of this, we need an amount of at least £50 entered into our quote form. As previously advised, the only way around this would be to enter the minimum amount and speak to your chosen insurer before purchase. Regards, Dan.

Posted 5 years ago

“Quotes for car insurance the most expensive on the web”

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Posted 5 years ago

Hi Tony, Thanks for leaving a review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I tried to organise insurance but once I completed the paperwork it knocked me straight back to homepage. It wouldn't let me complete , I ended up phoning to complete.”

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Posted 5 years ago

Hey, Thanks for the review. Sorry that you weren't able to complete a purchase of your insurance via the website you visited. I'll send you an email shortly to get some more information from you so I can assist you further. If you need any more help, just reply to this email or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I rang to arrange payment and they took my number to ring me back and no one did”

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Posted 5 years ago

Hello Melsi, Thanks for leaving a review. We apologise for this issue however, we here at GoCompare don't take payments as we are a comparison service and not an insurer. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Quote went up after a day, would have paid the first quote but no link to do so... Went through an expensive trile of calls to ex insures who had no knowledge of my previous insurance... A very expensive frustrating experience.... Not ever going through go compair again.......”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We’re very sorry the price of your policy had increased when you returned to purchase it. 7 As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. We hope you will still use us to help you choose the right insurance. If you have any further questions, please give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Alternatively, you can email us at customerservices@gocompare.com. Many Thanks, Samantha.

Posted 5 years ago

“Gave me home insurance quotes WITHOUT cover for flooding, and no warning of this. Dishonest and misleading”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review. Sorry to hear you're not happy with the quotations that were provided to you for your Home Insurance. I'll send you an email shortly to get some more details so I can assist you further. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I was looking for house insurance that has a thatched roof. I used your site, filled out all the details on your proforma and received just one quote. There are many more companies providing insurance for thatched properties. Any way I went with your quote and the lady took me through a similar form to yours; collecting my personal details. After about an hour I received a quote from her. I read the detail and it stated that she was offering to insure a property with a standard roof. I rang her to let her know my problem... The cost of insurance doubled. I have since taken insurance with a different company. However, I am frustrated by your system that clearly has interface issues with other insurance providers' systems. I lost hours of time for nothing!”

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Posted 5 years ago

Hello, Thanks for the email. Sorry to hear that this has happened, this isn't the service we expect our customers to experience when they use our site. I'll send you an email shortly to get some more details from you so I can investigate your query further. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Got quotes a couple of weeks ago when I went to buy the insurance after it was still an actvive quote I could not get the price I was quoted”

Helpful Report

Posted 5 years ago

Hello Henry, Thanks for leaving a review. We're sorry the price increased when you returned to purchase. We have looked into this for you and found that a 3 week gap occurred between the original quotation and when you returned to purchase. Our insurers use real time pricing, which means that prices are only guaranteed at the time of the quote and it's likely that your quotes will change if you return to buy later. This is displayed on our website and prevents any discrepancies when you are attempting to purchase, but we apologise this has not benefited you on this occasion. If you would like to discuss this further please feel free to email us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Recommended RBS Car Insurance who proposed to set up a policy with CIS (Co-oprative) who have the worst customer service record of all Car Insurance Companies (over 70 one out of 5 star rating in the last 12m). It's all very well pointing your users to the lowest cost suppliers but NOT if they are incompetent. Complete waste of time going on your site. Went on to the Which? site - far more helpful and accurate.”

Helpful Report

Posted 5 years ago

Hi Jon, We're so sorry to hear of your experience. This is definitely not the sort of service we like to promote and we would like to thank you for bringing this to our attention. Please accept our apologies, we'll contact you directly regarding this. Kind Regards, Jenna.

Posted 5 years ago

“Took ages to get a reply and then couldn't get through to the company who said my reply was new to them.”

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Posted 5 years ago

Hello, Thanks for the reply. Sounds like there's some confusion here, thankfully we're on hand to help. Keep a lookout for an email which you'll receive shortly from us, we'll get some more info from you so we can assist you further. In the meantime if you have any other question please send an email to customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“didnt receive promised qualifiying promotion after purchase of policy”

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Posted 5 years ago

Hello, Thanks for leaving a review. I will email you directly to obtain some more information about the reward you are referring to however, if you would like to contact us directly to discuss this you can email us at customerservices@gocompare.com or call us on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Quotes are not competitive when prices are all +extras, and when you add them up its much more uncompetitive.”

Helpful Report

Posted 5 years ago

Hello Ray, Thanks for getting in touch. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Many Thanks, Samantha.

Posted 5 years ago

“I come on your site to insure my car, GREAT. Then you transfer me to the insurer, I have to go through it all again, then it comes up with a dearer price, not so good, still no insurance”

Helpful Report

Posted 5 years ago

Hello Richard, Thanks for the review, Sorry to hear you've had an increase in premium when you've visited the insurers website, I will send you an email shortly to get some more details from you so we can help you find the right insurance. If you need any more help, just send an email to customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“Entering info and making a payment”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review. Sorry to hear you've experienced a problem whilst using our website. I will send you an email shortly to get some more information from you to provide you 5 star service. If you need any more help, just send us an email at customerservices@gocompare.com. Thanks, Kev

Posted 5 years ago

“I went with 2 of your recomendations, Dial Direct and one call and what an horrendous experience both had on me, could you please check these brokers out?”

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Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience with insurers on our panel. We will email you, but you can contact us via email at customerservices@gocompare.com or phone on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I found the one I wanted very diffcoult to sort out as it had timer on it and kept timing out when trying to put my information in as a result I missed out on the deal you was offering me for my car”

Helpful Report

Posted 5 years ago

Hello Chris, Thanks for leaving a review. We're sorry to hear that you have missed out on your deal due to a timer being on the insurers form. If you would like to discuss this with us further, please feel free to email us on customerservices@gocompare.com or call us on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Had quote asked the supplier to ring me back via their email - still waiting, haven't heard a thing”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We apologise that you have not heard back from the supplier after requesting a phone call. I will email you to confirm who the supplier was and request the phone call for you to resolve this matter. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 38,947 reviews