Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,947 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honesty is the best policy. Do Not differentiate the treatment of NEW CUSTOMERS and those RENEWING. I had to fight very hard before you would agree to treat me as a NEW CUSTOMER to save £94.00 against a RENEWAL NOTIFICATION of £499.52. This figure was 32% above last years premium of £378 56. It's NOT GOOD ENOUGH in a CAPTIVE MARKET where we are obliged to buy Insurance in order to drive by law !! REMEMBER THIS before sending out NEXT YEARS Renewal Notice....................D.”

Helpful Report

Posted 5 years ago

Hi Doreen, Thanks for your review. We're sorry to hear you weren't happy with the prices your insurer gave you to renew. Just to let you know, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. If you have any further queries please let us know by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Have a nice day!

Posted 5 years ago

“when going to insurers web site they increase the premium or have sly ways of bumping the price up.”

Helpful Report

Posted 5 years ago

Hi Gordon, Thanks for your review. We're sorry to hear your price did not stay as it was quoted on our website. We have sent you an email to find out more information regarding this matter. Thankyou,

Posted 5 years ago

“Easy to fill out proposal form. Tried to find out how to accept quote and pay. Just went around in circles so haven’t been able to accept and pay for car insurance.”

Helpful Report

Posted 5 years ago

Hi Geoff, Thanks for your review. Great to hear you found our quote form easy, but we apologise that you haven't been able to purchase your quote yet. We have sent you an email detailing how you can purchase your chosen quote. If you have any further queries please let us know by replying to this email, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Have a nice day!

Posted 5 years ago

“Cheaper and more choice in rival company Comaprethemarket”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you have any further questions please feel free to get in touch at customerservices@gocompare.com Have a nice day!

Posted 5 years ago

“I find directly bought policy is cheaper than go compare”

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Posted 5 years ago

“It won’t go through”

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Posted 5 years ago

Hello Liam, Thanks for your review. One of the team will be in touch with you shortly to discuss any issues you may have had. Thanks, Dan.

Posted 5 years ago

“I tried to but car insurance , on your site my quote was £337 then clicked on the link , it then shot up an extra £250 i phoned swinton and they said that was your error as you had given wrong info out”

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Posted 5 years ago

“Too expensive compare to the market website”

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Posted 5 years ago

“The company included roadside support and child seat cover - neither of which we need. I've been a member of the R.A.C. for over 19 years - and neither of us has any children!”

Helpful Report

Posted 5 years ago

“Sadly I had lost my password, it took ages to get going so I went back to my current supplier. Maybe you can get me set up for my car insurance which i will be needing in November. Thank you Ray Wood”

Helpful Report

Posted 5 years ago

Hello Ramon, Thanks for leaving a review. We're sorry that you have had this experience, we will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The link to the insurance provider LV did not work - so could not get the £250 excess offer.”

Helpful Report

Posted 5 years ago

Hi Keith, Thanks for taking the time to leave your review. As long as you have purchased the quote that you obtained on GoCompare, you'll still be able to redeem your free excess protection policy. You can redeem this by following the link below: https://mygocompare.gocompare.com/FreeExcessProtectionCover. If you have any other questions, you car email us at customerservices@gocompare.com. We are open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“Everything!! twice I went through the whole process of trying to insure my car...at the end of it, the site was unable to process it!!! A lot of time spent and cat still not insured!!”

Helpful Report

Posted 5 years ago

Hi Elizabeth, Thanks for taking the time to leave your review, we're sorry to hear that you experienced an error when trying to obtain quotes for your car insurance. We aren't aware of any issues that may have caused this and we would like to apologise for any inconvenience. If you would like assistance, please call us on 01633 654 019, we're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“the prices quoted proved to be only one third of what was actually requested by the insurers one quoted £164 on your site and then wanted over £600 to insure a bog standard mid terrace victorian property with both burglar and smoke alarms - not your fault but rather disingenuous of your member when the property details were of course entered the same on your site and theirs .As all the quotes were @ least double last years despite no claims in the interim -presumably we are expected to be paying for all mother nature's peccadillos throughout this year !”

Helpful Report

Posted 5 years ago

Hello Keith, Thanks for the review. We're sorry to hear about what's happened, I'll send you an email shortly to get some more information from you so we can investigate this further. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Having searched for my best car insurance deal, with a view to accepting, I moved to site to make payment and price had increased. I moved to another comparison site and got a better deal”

Helpful Report

Posted 5 years ago

Hi Malcolm, Thanks for taking the time to leave your review. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. Kind Regards, Jenna.

Posted 5 years ago

“Phoned what turned out to be a call centre in South Africa. Unhelpful girl and huge amount of background noise. Gave up!!!”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to hear of your experience, we're unsure who you would have called, as Gocompare.com are a UK only based company, I will send you an email shortly to get some more information from you and assist you with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“WHY IS IT WHEN GO COMPARE SHOW THE RESULTS AND YOU CLICK ON THE GO TO SITE LINK IT IS ALWAYS MORE EXPENSIVE”

Helpful Report

Posted 5 years ago

Hi Maurice, Thanks for taking the time to leave your review, we really appreciate your comments. Our prices will be the same if you click through to purchase straight away. Insurers use real time pricing so if you return to buy late, you may find that the prices have changed. We do display messages on our site to advise of this. Kind Regards, Jenna.

Posted 5 years ago

“Answer the phone.”

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Posted 5 years ago

Hello Ken, Thanks for leaving a review. We just wanted to make you aware that our phone lines are available Monday to Friday between 9am and 5.30pm on 01633 654 019. You can also contact us via email at customerservices'gocompare.com. Many Thanks, Samantha.

Posted 5 years ago

“Prices seem to go up from original quotations”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. I'll send you an email shortly to get some more information from you and I can assist you further with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“It became a chore but it worked in the end. All is well.”

Helpful Report

Posted 5 years ago

Hi Christine, Thanks for leaving your review, we're sorry to hear that you felt obtaining quotes was a bit of a chore. The questions asked on our site are those requested by the insurers to enable them to return accurate prices. We're pleased that you were able to obtain some prices in the end, hopefully these were right for you. Kind Regards, Jenna.

Posted 5 years ago

“Not easy for older people”

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Posted 5 years ago

Hello V.Brooks, Thanks for the review. Sorry to hear you feel that our site wasn't easy to use and not quote 5*, I'll send you an email shortly to get more information from you and assist you further. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

Go.compare.com is rated 4.6 based on 38,947 reviews