Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“Not once was I asked about what type of heating my house has. I took out a cover with LV, I even phoned them and spoke to someone about the policy. So l paid my money and received my documents by email.when I read through the policy it states that it doesn’t cover houses with oil heating, which mine is.so another phone call to Lv to cancel it. Funny how they can take your money there and then but cannot pay it back for 3 to 5 working days. I know this is not go compares fault, but maybe if they would asked the question first It would have saved me a lot of time and bother. I had to then sort out some more insurance and pay again, so maybe for a week I will be out of pocket and in these difficult times, where I’ve earned no money for 8 weeks, I could do without that”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback and we're sorry to hear you have cancelled your policy with LV Insurance. Some insurers will run additional checks following your visit to GoCompare.com. In this case LV have done so which resulted in your policy being cancelled. We are looking into the wording of certain questions on our website in order to ensure this doesn't happen in the future. Please feel free to return ot GoCompare.com and if you need any guidance or assistance in obtaining your quote, please get in touch with us directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Unable to highlight breakdown cover page.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Your quotations are not very competitive”

Helpful Report

Posted 4 years ago

Hi Ronald, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Still have not heard from Halifax??!!!”

Helpful Report

Posted 4 years ago

Hi Bob, Thanks for leaving your feedback. We're sorry to hear you have not been able to contact your insurer. Please follow the below link to get in touch with your Halifax: https://www.halifax.co.uk/contactus/call-us/ Please be aware they may be operating under reduced hours and / or staff at present. If you require any further assistance from us, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“way too expensive”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Found it almost impossible to follow up on any of the insurance companies suggested, particularly LiV. And those I did manage to get a quote from were much higher than Go Compares quotes.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving your feedback. We can see you successfully obtaining quotes with LV and clicking through to their website on the same day as the quote was made. Can you get in touch with on the below details and give us some more information regarding your query and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“The results from each insurance company are inaccurate and need clarification on telephone which isn’t always possible during Covid”

Helpful Report

Posted 4 years ago

Hi Jayne, Thanks for leaving your feedback. We would like to look into this further for you and get your query resolved so can you please get in touch with us directly as we're struggling to understand what you mean by inaccurate results. Just so you're aware GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. We look forward to hearing from you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“FIVE TIMES I ENTER TO LOG IN AND YOU WOULD NOTE ACCEPT MY DATE OF BIRTH SAYING IT WAS WRONG”

Helpful Report

Posted 4 years ago

Hi MIchael, Thanks for leaving your feedback. Our records show you have one profile on your account. If you can get in touch with us on the below details we will be more than happy to confirm the date of birth linked to the account. We can then ensure you are entering the correct details to log in. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“cannot understand when reviewing quotes then returning to site the following day that they have gone up by £50 WHY!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Because I know speak English I speak Greek”

Helpful Report

Posted 4 years ago

“Because I not speak English I speak Greek”

Helpful Report

Posted 4 years ago

Hi Ervis, Thanks for leaving your feedback. If you need any support when using our website please don't hesitate on the below contact information, we will be more than happy to talk you through obtaining a quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“price on excess amount kept on increase”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“the quote is good but when go to complete the price increased if you go back to a quote later the price quoted is same but when you go to complete the price has gone up plus they try to jack up the price on what is incorporated in the figure quoted ??”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. We can see you are clicking through to an insurers website on 01/05 from a quote that was initially generated on 12/04. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Asked for a multi policy got quotations from different companies for my2 cars How can this be a multi policy?”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. It sounds like you have obtained a quote for a sole car insurance policy. Please follow the below to obtain a quote: https://www.gocompare.com/car-insurance/multi-car-policies/ If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Not found any thing suitable And next day a pain in the ass kept calling me from a Marlborough number Found what I wanted on different site”

Helpful Report

Posted 4 years ago

Hi Alan, Thanks for leaving your feedback. We're having some difficulty fully understanding your query unfortunately. However we really want to resolve your query. If you can get in touch with us on the below details and provide us some more information, we can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I found a quote which I wanted to accept, but when it came to paying I was told a security number would be sent to my email address. To access this I had to close the page - but I couldn't return to it. I do all my work on my laptop - no mobile phone.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. It sounds like this security code will be sent by the insurer as this not something GoCompare do. Are you able to return to the insurers site to make the payment whilst also viewing your emails on another tab / window? This will allow you to have both pages open at the same time. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Couldn’t go further than choosing my insurer as wouldn’t go through to payment details. Gave up trying”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback and were sorry to hear you had difficulty navigating the insurers website. We are not aware of any issues that may have caused this error, so if you return to the website and try to login again you should not have any more problems. Sometimes internet history can affect the way a website functions, so you could also try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I make a mistake about accident YES OR NO, I clicked YES by mistake then I was unable to change it to No.the quote was very good but I have to go somewhere else, because my details not correct”

Helpful Report

Posted 4 years ago

Hi Nguyen, Thanks for leaving your feedback. You can always edit a quote if you need to make any changes to it. To edit a quote you will need to follow these simple steps: Return to GoCompare.com. Sign in to your account using the 'Log in' button,. Press 'Edit Quote' next to one of your previous quotes. Proceed through the online quote form, changing any details that need to be edited. Press 'Accept and get quotes'. Your new quotes will show up on the screen after a few moments, from which you can choose which insurance company you would like to purchase with. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“When I tried to log on to quotes I was immediately logged out stating that I had been inactive for too long, happened on the first three quotes listed, probably not go compares fault, but doesn’t look good, I had to go elsewhere”

Helpful Report

Posted 4 years ago

Hi , Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“just waste my time it's not go ahead something wrong with your system.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. Unfortunately we are having some difficulty understanding your query fully. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Go.compare.com Reviews