Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“I had Good price one minute next it was gone , now it’s £300 more”

Posted 4 years ago

Hi, Thanks for leaving your feedback. Apologies that you had some difficulty using our website. Our records show you have been able to click through to the insurers website potentially purchase a policy successfully. This was done for the cheapest quote we can see on your GoCompare account. Please get in touch with us if you would like us to look into this further for you. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“I was told I would receive a link to claim £250 excess. This has not happened despite me paying for a new policy accessed by gocompare”

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Posted 4 years ago

Hi, Thanks for getting in touch. Apologies that you have not yet received the link to activate your excess protection cover. You can either wait for the link to come through via email (please ensure you check your junk / spam folder/) or alternatively follow the below steps. First, please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the redemption page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the redemption form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Way to expensive”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Insurance is too expensive ,”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Still waiting on the reciept from having paid it . They couldn’t find the model on a very well known car and further left me on the phone trying to pay for it. So I paid Admiral but have no product. 🤔, Co Compare.”

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Posted 4 years ago

Hi Adrian, Thanks for leaving your feedback. We're struggling to understand what your problem is unfortunately. Can you please get in touch with us on the details below to discuss this further and resolve your query. You can contact us on customerservices@gocompare.com or by calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“i wanted to see if MULTI CAR insurance would be cheaper than my renewal quote from present provider. a difficult process and the results i got were not so good. the site is better for single car renewals”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We’re sorry, but we don’t compare multi-car policies. We can direct you to some insurers who do provide them though. Go to: www.gocompare.com/car-insurance/multi-car-policies/ From here you can visit the insurer’s websites to find out more and get a quote. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“I had to ring regarding my car insurance. Spoke to an operative who said they would get back to me That was three days ago and still heard nothing”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear the insurer has not re contacted you since as they advised. You can contact us on the below details, we can then put you in contact with the insurer in question to take the policy out. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“When looking for insurance for a Motorhome the lowest quote was offered. When looking to take out cover at the end of process was informed that the company did not provide Motorhome insurance. What a waste of time!”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you were not able to purchase insurance through our website. If you would like to contact us on the below details, we can look into this further for you. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Where is my free excess of 250”

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Posted 4 years ago

Hi Jane, Thanks for leaving your feedback. Once you have purchased your car insurance policy and received your policy documentation, you will then be able to redeem your excess protection cover. In order to do this, you will need to first log into your GoCompare account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the redemption page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the redemption form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“I was disappointed that when I clicked through to the insurer the price increased by more than £20. This didn't happen on other comparison sites I tried.”

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Posted 4 years ago

Hi Keith, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Disappointing, Go Compare much better, £100 cheaper? Would have been happier if you could have been similar?”

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Posted 4 years ago

Hi Ernest, Thanks for leaving your feedback. We're struggling to understand what your problem is unfortunately. Can you please get in touch with us on the details below to discuss this further and resolve your query. You can contact us on customerservices@gocompare.com or by calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Have received a flurry of emails but not clear which is the free Excess cover? Too complicated. Could someone get back to me please?”

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Posted 4 years ago

Hi Geertine, Thanks for leaving your feedback. We can see you have successfully redeemed your excess protection cover in the last few days. Our records show you requested the policy documents arrived by post. these can take around 7-10 working days to arrive. We appreciate your co operation in the matter. You can get back in touch by email or calling 01633 654 019, we are open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“You have a quoit before you buy a car then a week later they put the price up by 100 pound then in 10 minutes put it up another £10.00”

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Posted 4 years ago

Hello, Thanks for getting in touch with us. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. We hope you will still use us to help you choose the right insurance. If you have any further questions, please contact us either by email or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Tom, GoCompare.

Posted 4 years ago

“Very expensive if anything the prioces have tripled.”

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Posted 4 years ago

Hi Clive, Thanks for getting in touch. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Had a great price from quote me happy but can't ask questions 're what's covered shouldn't be allowed”

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Posted 4 years ago

Hi William, Thanks for leaving your feedback. We're struggling to understand what the issue is based on your review unfortunately. If you need to clarify anything with Quote Me Happy regarding the contents of the policy you can do so by logging onto to https://www.quotemehappy.com/. If you require any further assistance from us at GoCompare please get in touch on the details below. You can contact us by email at customerservices@gocompare.com or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“11 Febreuary 2020 Searching for motor insurance for potential purchase. gocompare were the cheapest of all searches. I attempted to purchase. On completion of application and accepting your quote I was transferred to your recommended insurer Hastings Direct only to find that their website was unavailable due to maintenance, with a message to try again later or call the following day. After several tries I gave up and then purchased insurance from compare the market, slightly more expensive but still better value than your next cheapest quote. I needed to purchase that day online and not have the bother of repeating everything over the phone”

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Posted 4 years ago

Hi John, Thanks for leaving your feedback. We're sorry to hear you couldn't purchase the policy due to the website being unavailable due to maintenance. Hopefully in the future, you return to GoCompare and we can assist you in obtaining car insurance. If you require any further assistance, please let us know by either email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards, Tom.

Posted 4 years ago

“good price till you go to site then it goes up....what a waste of time”

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Posted 4 years ago

Hi Ian, Thanks for leaving your feedback. We're sorry to hear your quote increased when you returned to purchase it. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. Also if you added additional cover to the policy you will see an increase in the premium. If you require any further assistance, please let us know by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“Car insurance is way too expensive”

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Posted 4 years ago

Hi, Thanks for getting in touch. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you need any further assistance please do not hesitate to contact us by email. Alternatively you can call us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Had van quote which changed when diverted to Insurers due to limitations of app”

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Posted 4 years ago

Hi Nigel, We're sorry to hear that your price increased. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. We would like to look into this further, if you can call us on 01633 654 019 Mon - Fri 9am - 5:30pm or email us at customerservices@gocompare.com Many thanks, Imelda

Posted 4 years ago

“this is not about go compare per se, however, it is about one of your offers - the AA, whose quote doubled after I had completed the details, so if this is what's going to happen, ill just go with the same insurance provider I had last year which is £100 cheaper than the aa. Very disappointing. Please do not send me any more texts or emails. BY the way, the opt out link on cell doesn't work, it just takes you to your page, not an opt out page, another no no for me. thank you”

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Posted 4 years ago

Hi Patricia, Thanks for leaving your review for us. We're sorry to hear about your experience, and I'll email you directly to see if we can assist further. If you would like to discuss this, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, James

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Go.compare.com Reviews