Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,947 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unable to get the internet to work to do it on line, and I'm glad because when I rang the company,the qt was very different, I had got a gt of go compare for just over £234 but when I rang it was over £500 I was very disappointed,”

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Posted 4 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience with GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I stated my date of birth but then found that Hastings did not provide personal 8njury cover for people over 79 years.Having my date of birth should have flagged up a problem.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback, it is much appreciated. Apologies that you were having difficulties in obtaining insurance. Unfortunately this would be something specific to the insurer, GoCompare cannot control any restrictions put in place by the insurer. If you have any further queries please let us know by replying to this email, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Have a nice day! Thanks, Tom.

Posted 4 years ago

“Well gives you different prices plus actually having some insurance like quote me happy .com is the worst thing that can happen”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We really want to help you find the right insurance. So, please send us over as much information as possible, about your query. To provide us with more information, you can reply to this email or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Alternatively we can be contacted via email on help@gocompare.com. Regards, Tom, GoCompare.

Posted 4 years ago

“31/01/20 quote 208.89. 06/01/20 quote 255.31. Explanation please”

Helpful Report

Posted 4 years ago

Hi, Thanks for getting in touch. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. If you have any further queries please let us know by sending us an email to customerservices@gocompare.com , or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Thanks, Imelda

Posted 4 years ago

“The quotes given on the site are taken down before the 30 days they are valid for. If you ask the site within the 30 days to requote the original quote should still be available for the given time period, obviously if the new quote is cheaper then you can run with that but if it's more expensive then you still should be able to access and use the original "still valid" quotation.”

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Posted 4 years ago

Hello Neil, Thanks for getting your review. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you have any further questions, please email us at customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Dan.

Posted 4 years ago

“Thank you very much very helpful”

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Posted 4 years ago

“Cheapest quote was £760... I got insured for the same level of cover for £490. So either wrong providers or taking too much margin, £270 is a huge difference.”

Helpful Report

Posted 4 years ago

Hi {Customers Name}, Thanks for leaving your feedback. Go Compare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Thanks for contacting Go Compare, if you need any further help completing our quote form please do not hesitate to reply to this email. Or you can call me on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Also, did you know we also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards. Tom, Go Compare.

Posted 4 years ago

“I checked for a car insurance quote late in the evening one day only to find the quote went up the following day - I did not proceed with the transaction.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. We have contacted you directly to discuss this further. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 4 years ago

“A comprehensive list and it was of interest but when I tried to accept a best quote from Homeview (I think that was it) but it wouldn't accept it without my web online code, well I don't know what this code is or where you get it from but it meant I couldn't proceed.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We are sorry to hear you were were having difficulty using our website when looking to purchase policy. Your quote reference number can be found next to the quote given by each insurer. Alternatively, you can contact us on 01633 654 019 and we can provide the reference number for you. Regards, Tom, Go Compare.

Posted 4 years ago

“despite the fact that i completed all the questions correctly and stated that i was not the registered keeper of the vehicle . My application was initially accepted as was my deposit BUT an hour later i was told that I couldn't be insured. Upon phoning i was told that I was insured then 30 minutes later i was phoned and told I wasnt insured. Sadly, i was unable to get insured with a different provider because you had my money.”

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Posted 4 years ago

“Once have quotes it's not easy to proceed go around in circles”

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Posted 4 years ago

“Have just renewed my car insurance via go compare at £585.14 and have discovered that via money supermarket it would have cost me £549. Not happy”

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Posted 4 years ago

Hi, Thanks for leaving your review. We're sorry to hear that we weren't the most competitive on this occasion. Just so you know, we're a comparison service so our prices are given to us directly by the insurers - hopefully we can offer a cheaper quote in future! I'll email you directly about this. Many thanks, James GoCompare

Posted 4 years ago

“you didn't match my criteria with the quote provider”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your review. We're sorry to hear that your quote criteria did not match what the insurer quoted you. I will email you regarding this, but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many thanks, James GoCompare

Posted 4 years ago

“Expensive...too much”

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Posted 4 years ago

Hi Stuart, Thanks for leaving a review. I’m sorry our quotes were not competitive for you on this occasion. As were a comparison website, not an insurer or broker, we have no influence on the prices that are returned to you. I will email you regarding this, but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many thanks, Imelda

Posted 4 years ago

“I carefully filled in the online quote form but, when I tried to check a quote from the companies, either something was allegedly 'missing' or 'incorrectly' filled in and a recalculation bore no resemblance to the original quote - the quotes were hiked up. Any of the quotes that were supposed to include various services either did not materialise or were very basic and had to be upgraded. It was all very frustrating and I ended up returning to my broker whether it was more expensive or not.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback, it is much appreciated. We are sorry to hear you had difficulty obtaining a quote on our website. We have sent you an email directly to discuss this further. Regards, Tom.

Posted 4 years ago

“Why does your search show me insurers who don't match my requirements”

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Posted 4 years ago

Hi David, Thanks for leaving your feedback. We have sent you an email directly to discuss this further. We look forward to hearing from you. Regards, Tom.

Posted 4 years ago

“The quotes i was recieving were alot more than it was showing on your website so bought insurance through money supermarket”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We have sent you an email directly to discuss this further. We look forward to hearing from you. Regards, Tom.

Posted 4 years ago

“Needing password for go compare is daft”

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Posted 4 years ago

Hello Peter, Thanks for taking to leave a review. We really appreciate the time taken to let us know your thoughts. The best way for us to make improvements to the service we offer is to listen to the people who use it. To obtain a quote we will need you to enter your personal details and we have a responsibility to keep your details protected. So, to make sure we keep your personal details safe we require customers to create an account, which is password, protected. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I cannot seem to be able get my free £250 excess cover even with a password as you keep showing me insurance cover that I did not choose”

Helpful Report

Posted 4 years ago

Hi Mary, Thanks for leaving a review. If you could log into your GoCompare.com account and select the ‘Retrieve quotes’ option in the top right-hand corner, you will see a ‘Free Excess Protection’ tab at the top of the screen. Here you will be asked to complete the empty fields, before you accept and redeem your reward. Depending on if you have selected email or post, your reward will then be issued to you via your chosen method. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I could not change from monthly to annual payment very frustrating so I logged out”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. You are able to choose that you want to pay your premiums monthly by changing the payment type in the cover options on the quote results page. This will change your premiums as when paying monthly, as you will need to pay interest. If you would like to discuss this further, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 38,947 reviews