Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,947 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I claimed the £250 excess cover should I need it. I followed the inscreen instructions which worked fine. HOWEVER when you passed me across the the "supplier" website by "antivirus" software Avast flagged a "problem" and advised me not to proceed onto the site because of "phising" problems. I was very disappointed but I took the software's advise and brought my insurance from another supplier.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. One of the team will be in touch shortly to discuss the issues you have encountered. Thanks, Dan.

Posted 4 years ago

“Go Compare quote said £199 but when diverted to site I was quoted £265. No delay, same day quote and no extras added. Go Compare has always been good before.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that you obtained a quote on 30/11/2019 and then clicked through to an insurer on 02/12/2019. Insurers use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you would like to discuss this, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Thanks, Dan.

Posted 4 years ago

“I have just sent an e mail as I am unable to claim my free excess cover because were it says about insurer there is nothing for the aa which I took out through your web site.”

Helpful Report

Posted 4 years ago

Hello Christopher, Thanks for getting in touch. To confirm The AA is listed on the form however, it is listed under T and not A. The official name is The AA, so if you can return to the form and search in the T area you will find The AA. Thanks, Dan.

Posted 4 years ago

“When I ask for quotations that include things I expect them to be filtered as such. Not have to look minutely at every quote and then add what I had asked for in the first place.”

Helpful Report

Posted 4 years ago

Hello Les, Thank you for taking the time to leave a review. We will be in touch with you via email to discuss any issues you may have had on our website. Thanks, Dan.

Posted 4 years ago

“Things were going well with my first obtaining of this years offers, but I left it overnight to think it over. On trying to revisit the same quotations it seemed impossible. I had made my decision by then, so I had to use Go compare to complete the deal. Bad for you and bad for me because it cost an extra £6, but I just wanted it done and out of my hair. I hope you can do better next time, as I do prefer you generally.”

Helpful Report

Posted 4 years ago

Hi Trevor, Thanks for leaving your feedback. We have sent you an email regarding your query to see if we can assist further with you directly. Many thanks, Tom.

Posted 4 years ago

“My imported car has an automatic gearbox, I could select the make and model on here but not with an auto box so had to buy my car insurance elsewhere.”

Helpful Report

Posted 4 years ago

Hi Jan, Thanks for leaving your review for us. We're sorry to hear that you weren't able to find your vehicle details when using our site. This may have been because the vehicle was imported, but we have passed your feedback on to help us improve our service. I'll email you directly to see if there's anything further we can help you with. Many thanks, James GoCompare

Posted 4 years ago

“Apart from Bank of Scotland all the other sites were inefficient”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We will be in touch with you via email to discuss any queries you may have. Regards, Dan.

Posted 4 years ago

“When buying insurance...from an insurer..all the details changed and price quoted went from £288.00 to £380.00...3 hrs spent trying to rectify the situation.........got insurance elsewhere....cheaper than the £288.quoted....poor service and back-up recommend shopping around......”

Helpful Report

Posted 4 years ago

“Misleading quote. Asks for everything required but then quotes without some of the options requested”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. Somebody will be in touch with you via email shortly to discuss any issues you have encountered whilst using our service. Regards, Dan.

Posted 4 years ago

“I still hav'nt got insurance because the price keeps jumping day to day for same product. surely this is just taking money because you can and not because you need to.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us a review. We're sorry to hear you're having trouble with quote pricing on our site. I'll email you directly to see if we can help you further. Many thanks, James GoCompare

Posted 4 years ago

“I tried to save a quote for later I used a 18 word password I was told it wasn't strong enough. I AM SAVING A QUOTE FOR CAR INSURANCE NOT THE CROWN JEWELS.”

Helpful Report

Posted 4 years ago

Hello Clive, Thanks for leaving a review. We're sorry that you had this experience while using GoCompare, we request a password to ensure that your data is safe. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“First prize was£110 then try to get Insurance for my house price change to £136 🤪”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. Please note that we here at GoCompare are a comparison service and not an insurer so the price of the premium is provided by the insurers directly, based on the risk presented to them. Insurance is a live market and prices are based on real time pricing. This means that if you return to purchase at a later time the price is subject to change. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“RE: Car Insurance. After extensive online research I elected to use Go Compare and their recommended best buy policy with Hastings, yet when I selected and accepted the quote I was unable to pay, so followed up the following morning by telephone to be told the quote was no longer available and the policy would be more expensive. Whilst Go Compare cannot be held responsible for insurers quotes I don't understand why you promote best buys which the customer cannot then access. I tried to purchase three different policies through Go Compare just to check Hastings website didn't have a fault, but they were all the same; when I proceeded to payment the screen froze. I don't understand why you can promote deceased policies? I am annoyed at I spent a lot of time viewing car insurance and Go Compare were not great.”

Helpful Report

Posted 4 years ago

Hello Mrs Hyde, Thanks for leaving a review. We're sorry to hear of your experience following your visit to GoCompare. As you have confirmed, we here at GoCompare are the comparison service and have no bearing on the prices returned to you from the insurers however, the prices returned are based on real time pricing. This means that if you return to purchase at a later time the price is subject to change although, we acknowledge that you have stated there may have been a technical issue. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Once I was transferred to the insurance / agent’s webpage it was an awful experience; Pages took ages to load; it kept asking me the same questions; five times I tried on two days, even rang the company’s help line, and they wanted to charge me £12.50 to talk to the them! I tried it on two different browsers and the experience was the same. Very painful. Managed it in the end with a lot of patience. FYI my laptop and Broadband were not the problem. Try it for yourself GoCompare.”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for leaving your review. We're sorry to hear that you were having trouble once you got on to our insurance partner's website. I'll email you directly to gather further information regarding this. In the meantime, feel free to contact us on 01633 654019. We’re open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Many thanks, James GoCompare

Posted 4 years ago

“Although the quotes initially appeared cheaper once you added everything in they were more expensive than my renewal quote. So very disappointing.”

Helpful Report

Posted 5 years ago

Hi Steve, Thanks for leaving your review. We're sorry to hear that the quotes you got on our site were more expensive than your renewal quote. We'll email you directly in order to obtain more information and see if we can help you further. Many thanks, James GoCompare

Posted 4 years ago

“went through a lot of providing information only to be informed can't offer insurance. A waste of time.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Our aim is to find the right insurance for you and, due to this we are not always able to produce a quote. We apologise if this has caused you any inconvenience. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I found it impossible to have a quote for my grandson as the web page was in my name it always reverted to me, not helpful went elsewhere and found a good quote”

Helpful Report

Posted 5 years ago

Hello Sid, Thanks for leaving a review. We're so sorry to hear that you have had this difficulty while using our site. To confirm, you can only obtain quotations on your account for yourself, if you would like to assist family members with this you would need to create a new account for them. This will enable them to return to the account at a later date to compare other comparisons and review previous quotes. We hope this helps but if you need any further assistance please email us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“your lowest quote was well over £2000. I have a quote of just over £1000 from another source.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We are a comparison service and not an insurer o we don't determine the price of your insurance. We're sorry that we we're not the most competitive for you on this occasion. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Unable to get a comparative quote.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Our aim is to find you the right insurance for you and due to this we are not always able to produce a quote on the details provided. We do apologise for any inconvenience caused by this. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The quotes that I first got seemed to change very quickly if you input the exact same information which is totally off putting, I was looking for car insurance with the lowest quote coming in at £496:00 two days later that same quote with the same information shot up to £776:00. Not great inspiration to make you want to come back”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We do apologise for the inconvenience however, we have no bearing on the price returned to you as we are a comparison service and this is obtained from the insurer. Insurers use real time pricing which means that if you return to purchase at a later time, the price is subject to change. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 38,947 reviews