“The goods were delivered in good time and I
have emailed them as they have taken out 2 payments for one item and the other item I ordered 2 of and only one arrived. I have had no response to my emails”
“I ring Go Groopie and find I am talking to someone in Wales Call number answer quickly then phone rings for 10 minutes before I talk to someone.Sort this out GO GROOPIE”
“Despite numerous phone calls and emails to the company I cannot contact anyone, neither have they tried to contact me. It would appear that this whole thing is a scam to get money off people. I have ordered two items, neither of which have arrived. All this 'your opinion is important to us' is obviously just garbage to appease poor saps like me into thinking they actually give a damn. This is my first foray into internet shopping, needless to say it is likely to be my last.”
“I purchased 2 x MP4 players through Go Groopie from Cheekybox, one has turned up in a protective envelope much later than the 14 days promised but no box and no instructions. It looks 2nd hand and cannot be given as a Christmas present. Don't know what happened to the 2nd one as yet.”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“I ordered two batwing chunky cardigans, but when they arrived they are TINY!!. I sent a message on the contact page, but have received no reply. I have tried calling the telephone number all morning, but it is constantly engaged. I am really disappointed, and would like someone to at least let me know what is going on. I do not want these cardigans - I would like a refund for the items, and post and packing(which is £7.98) as each item is charged separately..”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
Hi Matthew,
You placed your orders yesterday. Please allow the delivery period stated on your voucher.
You can contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday or email support@gogroopie.com
Kind regards,
GoGroopie
“Hi i purchased a massage therapy device. waited 5 weeks no delivery called go groopie who said there would chase it up.weeks later asked for a refund a few weeks later i was sent an email saying that the parcel had been delivered. more phone calls that it had not been delivered to this address. more calls email and texs to groopie and natural logistics sl. i have now been told go groopie only supply the voucher and will not refund.what a complete farce. janet”
Hi, Sorry to hear about the issue with your order. Please contact our Customer Support Team by email via support@gogroopie.com referencing your voucher code and they can assist you. Kind regards, GoGroopie
“As the others I have ordered two shark blankets back in September and still not received them. Contacted customer services and got very little help!!!
Not impressed and feel will not be using this site again!”
Hi, Sorry to hear about the issue with your order. Please contact our Customer Support Team by email via support@gogroopie.com referencing your voucher code and they can assist you. Kind regards, GoGroopie
Hi Michelle, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“I ordered a kids tablet on 22nd September 2016. Still waiting for delivery
I have emailed the merchant bazaar and gogroopie to ask when this is arriving
I have been told it should have arrived and so another was sent on 10th October
Still waiting please will someone find out when it will be delivered wanted it for my grandaughters birthday last Sunday she is now 2
Please deliver this item”
Hi, Sorry to hear that you have not received your order. We can see that the merchant has contacted you by email to advise you on delivery. Kind regards, GoGroopie
“Toilet Rolls and Kitchen rolls. Deeply disappointed with the quality, left with a feeling of being duped - by the poor quality, and thin layering of the light rolls? Left with a feeling that I had been over charged? The delivery time was long and there was no indication prior to delivery as to estimate the time of delivery.”
Hi, If you have a customer service enquiry regarding a purchase then please email support@gogroopie.com or you can call us on 0203 474 0107 between 10am and 4pm Monday - Friday and our Customer Service Team can assist you. We can see that a member of our Team has already contacted you by email and we await your confirmation. Kind regards, GoGroopie
Hello Andrew.
I am sorry you have not yet received your order. A member of our customer support team will be contacting you shortly for further information on your order so we are able to look into this matter further for you.
Kind regards,
GoGroopie
“Should be at an exercise class but as I'm not able at the moment going to have a bit of a moan.lol
I ordered an item from GoGroopie a while ago. When it didn't arrive I tried to contact the firm direct, no answer, GoGroopie then sent an email requesting contact, still no answer so again contacted GoGroopie and yes they did refund the funds but I don't feel that they tried too hard for me and in the meantime I let lots of similar offers go! Knowing someone who worked for Groupon ( who I've had multiple successful orders from) I know how hard they work to ensure that promises can be kept. Feeling disappointed????”
Hi,
Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
“I ordered 3 pieces emotions bed set on 14 April and I did not received yet. I wrote several times to this company but I had not answer. Was the first time when I bought from this company and will be the last one. Never again.”
Hi,
Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
“GoGroopie themselves are not a bad customer service but I'm sorry I can't say that about 2 of the 3 suppliers . I have an order from 7th Jan STILL not delivered and its 30th March????
Sorry I wouldn't recommend. Sorry GoGroopie.”
Hi William,
We can see that you had not redeemed your vouchers with the merchant. We have contacted you via support@gogroopie.com to help you place your orders.
Kind regards,
GoGroopie
“This is honest, unlike everybody else I actually received my items earlier then expected.
However,!!!!!! I chose to get the mystery bags, I advise don't buy them unless you like LED tea lights ect... I was expecting headphones or something a bit more useful.
Very unhappy with the choices they send out”
“I've ordered numerous items from go groupie & this is an honest review. The items are ok, but delivery is very slow, so if you are wanting an item urgently this is not the place to order from. I've been waiting up to a month each time. No item I've ever bought has been delivered less than 3/4 weeks & in a couple of cases they weren't delivered at all, avoid if at all possible & order at your own risk. I ordered the lavender bear you heat up in the microwave, I rang & complained a couple of times as I have oesteo arthritis quite bad but never did receive it & they did charge me for it but no joy each time, the attitude leaves very little to be desired, avoid!!!”
“I placed an order on the 25th October and have emailed GoGroopie to advice me on a few queries I've had about delivery but have yet to receive a reply or receive my product :s”
Hi, Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order. Kind regards Go Groopie
