“I purchased a coupon a few days ago for 16 oral b floss action toothbrush heads. Voucher code is 2726340939. Order number is 3530703215. When I went to redeem the voucher the link on go groopie is coming up for elle and be where there are no toothbrush heads. What should I do?”
Hello,
A member of our team has emailed you instructions on how to redeem your vouchers. Please check your emails and follow the instructions to redeem your voucher. Please do not hesitate to contact our customer support team if you have any further queries.
Kind regards,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“We purchased 2 vouchers for a trip to Venice during the month of March. This was advertised at £89.00 per voucher but ended up at £189.00 per voucher for 3 nights from a regional airport. AFTER purchasing the vouchers we were told that there was only one date available for flights. We could not travel on this date and we spent the whole day trying to sort it out before eventually being offered another flight at an extra cost of £59.99 per person. We explained that we were totally dissatisfied and not prepared to pay a penny more. We have since twice filled in the cancel my voucher section on the GoGroopie website and have not even received so much as an acknowledgement. This is appalling customer services. We would like our £378.00 back.”
“The service I received was very poor. I ordered twice. The first time I had trouble putting the voucher code in, but eventually it did work. The second time I ordered the product was faulty. Tried contacting the supplier a couple of times but they did not answer. Contacted Go Groupie whose response was contact the supplier and cc them. Did this, still no answer.
Luckily, I paid with paypal and they tried to contact supplier and go groupie. I have now received a refund from paypal. Doubt I will use again.”
“After putting several reviews on here giving negative comments I thought I would put on an update. I ordered in November and didn't receive the item. I emailed go groopie and contacted the merchant directly and I was advised by the merchant the item wasnt available and to contact gogroopie for my refund.i sent numerous emails and didn't seem to get anywhere. However I have now had a full refund in January. Thank you gogroopie.”
“this company are not very good at customer service waited 4 weeks for a response regarding missing item and only replied to me after I put in a dispute with paypal they still use the merchant who as never responded to my emails. Am waiting for a refund never again”
“I'm having great difficulty claiming vouchers from the actual sellers. There also seems to be poor traceability regarding voucher status, eg, is voucher used and has product been received.”
Hello,
We are very sorry to hear this, unfortunately we do not see any emails from you under this email address. If you could email our customer support team and quote your voucher codes you are having trouble redeeming then a member of our team can assist you in the matter.
Kind regards,
GoGroopie
“I have bought a couple of items and the quality has been very bad. I am still awaiting a refund for items I rejected months ago. Apparently a refund was on its way about three week ago but no sign of it yet. Every email I have sent is not replied to for several days if at all.”
Hello,
Sorry to hear this. So sorry we have just reached your emails due to the backlog we are currently experiencing.
Our sincere apologies for the delay of your refunds, we can see on our system that your refunds were paid on the 12/01/15.
Please check your account.
Our sincere apologies for the inconvenience this has caused.
Kind regards
Go Groopie
“Not happy that as a new customer I purchased 2 vouchers. One of the vouchers I was able use and received my goods, however I have still not been able to use the second one as the merchants website does not recognise it.
I sent a message to customer services last week and have still not received a reponse! Not good service at all!”
Hello,
Sorry for the delayed response to your emails we are currently experiencing a backlog. A member of our team have tested your code and it is working fine. Please try again to redeem your voucher. Copy and paste your code to ensure that no errors are made.
Kind regards, GoGroopie
“I am still waiting for goods that were ordered as Christmas gifts. I had to write three times before I finally got an answer that you would look into it and have heard nothing since.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and have contacted the merchant and have asked them to give you an update of your orders. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“The voucher I bought could not be redeemed at the checkout. After countless emails and unanswered phone call to both the merchant and Go Groopie I have still to receive any contact from either. I purchased the voucher at the beginning of December 2014. The item was for a Christmas gift for my wife. My experience maybe just an unlucky one. But!!!! BEWARE!!!!!!!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“GoGroopie has always been great. Great goods, great ideas, great prices. Until late last year when things changed. Non delivery. No problem of course just report and go! No. Report, report and report. No answer, no confirmation of communication even. Disappointed? Yes. I have had a great many purchases with you and so it is a little disappointing to say the very least. In fact I am finding it hard to believe even now. If there was a problem with the voucher going through I would have thought someone would have advised? No.
I have purchased since this event and all goods have been received, great offers at great prices. Service by Go Groopie? Not really very great at all.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to give you an update on your order. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Sorry to hear that you have not received your order. Please email our customer support team and quote your voucher code and please confirm that you have redeemed your voucher and paid the postage cost for us to assist you further.
Kind regards,
Go Groopie
“I am gutted I ordered some earrings on 2nd December. .. I thought in time for Christmas and still haven't received. ... I have contacted the company who should be sending direct twice and still nothing. Not happy and my friends have to go without a Christmas present.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“OMG! Feel sick looking at these reviews as it reflects my own experience I am waiting for Christmas presents bought over 3 weeks ago- 4 lamps, and a frozen card set - why is nobody trustworthy anymore? Will see if I get a response via this review as cant see to find a way of contacting them either. If I dont hear/receive anything by the end of the week, will be opening a dispute with paypal.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
