“I ordered a shark blanket on 10th October, despite repeatedly ringing (on occasions they would answer, although not very often) I was told the order had been delayed, then more were being sent out and to be patient, the last time I was told they had switched surplier and I would receive the item within a few days, that was well over a week ago!!!! I tried emailing THEY NEVER RESPOND!!!!!!!!!!! This company has shocking customer service and I would NEVER buy from them again, I now want my money back, BUT CANT GET HOLD OF THEM!!!!!!! DO NOT BUY FROM THIS COMPANY!!!!!!”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Ordered a shark blanket In September still hasn't arrived got a email to say they had to send a second lot out as they sold so many and that was to be here by the 11th Nov n still haven't got my blanket. They never answer the phone this company is a total joke. Do not use them”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. Kind regards, GoGroopie
“Do not deserve a star! Like so many others I ordered a shark blanket in September and still nothing. They said it would be with me two weeks ago after the last merchant "had no stock". I have emailed so many times with no reply, I have called and called with no answer. I am so so annoyed. Obviously people are buying these blankets for small children so who are they Robbing!! Scumbags! I would never ever order anything from this shameful company again and I'd advise everybody else not to either. I wonder if I will have an automated response at the bottom of my review saying "go groopie support have emailed me" lies!”
Hi,
We can confirm that your emails were responded to by our Customer Support Team on every occasion and they are still awaiting your response to assist you further.
Kind regards,
GoGroopie
“I ordered V-Neck Jumper Dress, didn`t received confirmation email. I have tried 8 times to call - no answer. I heve sent emails - no answer! DO NOT BUY FROM THIS WEBSITE!!!Scam!”
Hi,
We can confirm that we have received one email from you yesterday and our Customer Support Team are looking into your issue and will reply shortly.
Kind regards,
GoGroopie
“Shark Blanket not received. Ordered September 2016. Sent many emails. Advised at first that it was out of stock and then last week that they had a problem with my address!!!! Sick of being fobbed off. I will never order from this company again. I want a refund.
PS. If you are having problems, as first advised, with getting stock, why do you continue to advertise this item? Stinks of fraud and theft, I shall today be reporting you to my Trading Standards Office.”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“Ordered two products from this company after sending email a 'replacement' phone was then sent out only for it to be faulty still trying to get an address to return to and a refund I don't believe the first phone was actually sent at all. Still waiting for child's tablet to be sent that was ordered in October. Was the first time used this company will DEFINATELY not be using them again”
“I orderd a shark tail blanket on the 5th of October emailed 3 times and have been told that I will recive it soon! Still havnt received it its very frustrating when your waiting for a delivery every day for 6 weeks!!!!!!!”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“I ordered a ru g from this company. I have tried 3 times to call. No answer. I have sent 3 emails. No reply. Their customer service is non existent. Please think very carefully before using this company. Not good at all”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“Only gave 1 as a rating as I could not put my feelings forwards. They are stay well away from this company if in deed it is. Orderd shark bankers on 18/9 received one other not recived. Even though they promised and even text to ask if I still wanted it. Something seriously wrong here. Stay away .”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“still have not received the three pairs of boots ordered over 6b weeks ago, then received two out of three pairs of boots the wrong colour ansd size and all gogroopie have done is tell me about their returns poilicy - I just want my entire costs back and tell Trading Standards what has happend and what is still not happening.”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you with the return. Kind regards, GoGroopie
“Go groopie, come on!!!!!
I ordered 3 shark blankets and 1 mermaid blanket back in September and I am still awaiting delivery. I have tried your customer service line on numerous occasions without any success and I am now waiting on a response to emails. I am prepared to wait another 14 days for you to get your act together and either refund me including my £3.99 postage for each item or deliver them to me as promised. If I do not receive either within that time then I shall take this matter further as a case of theft/fraud. And to see that you are advertising them AGAIN on your site with a short delivery time is really taking the fraudulent mickey out of all your customers who are unfortunately experiencing the same problems as myself. You should be ashamed of yourselves.”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
“Ordered Solar fairy lights back in September after a month of non arrival checked their website to try and find out why no show . It showed I had ordered and paid but nothing else. I called them several times never once got to talk to anyone , Tried to find no of company supplying the lights but drew a blank. Thank god I had paid by PayPal. I contacted them and they in turn contacted go groupie on lots of occasions but they also got no reply and eventually I got my money back. But whilst the dispute was going on I checked my account on go groupie and amazingly my purchase wasn't recorded anywhere. so they had obviously deleted it. So once again thank God for PayPal as they had the records to prove I had paid. Do not touch this company with a barge pole .”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
Hi, Sorry to hear about the issue with your account. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further.
You need to sign into your correct account as previously advised. Kind regards, GoGroopie
“Four months after ordering and still no product, we decided to cancel the order and request the money returned to our credit card...told that this was not possible and our gogroopie account had to be credited - can you believe it!!! do not order from this site, we will be consulting the ombudsman, just read the reviews and DO NOT ORDER from this site - spread the word...”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
“I ordered a blanket in september which I still have not received. I have been told on many occasions that it has been despatched. Delivery dates have come and gone. Beginning to think this is a scam, they won't even put the money back to my account. Don't use this site.”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
“I ordered a ladies top,on 29th Sept 2016, To date I have not received it.I have just sent yet another email,as trying to contact them by phone, has been a waste of time.I actually work for the Legal arm of Trading Standards, so I'm feeling really stupid at the moment.I want the top or my MONEY BACK”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. Kind regards, GoGroopie
“Well these folks have been bombarding my inbox with spam so I had a look at some of the offers. They looked too good to be true so I googled them and had a look at some reviews.
I'm so glad I did because no doubt I would have been joining the thousands of customers who have had a bad experience with this company.
I'll stick with Argos thank you very much ;-)”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. Kind regards, GoGroopie
“We have placed an order for two CCTV cameras, but have decided to cancel the order and get a full refund as we have the right to do so as stated on their policy, we even rang up to ask before going ahead with it and was advised by one their customer service advisors that the money will be fully refunded within the period of two weeks. It's been nearly 2 months now and we are still chasing them for our money. Customer service is absolutely useless, most of their merchants are scammers and the whole service is a shambles, would not recommend this to anyone!!!”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
“I have been waiting for 2 blankets since September. Go groopie keep emailing to say that the order is on the way, which is blatantly untrue. I have asked for a full refund but just keep receiving a generic email from their customer services. I informed them that I would be posting a negative review but that has been ignored as well. I will never make a purchase through Go groopie again.”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie
“This company is a scam please do not use them because they do not send what you order they take your money and they don't answer the phone they don't answer your emails and they are liers because all the emails you see on this site are generated have been in touch with the fraud team to return my money .this company should be shut down for taking people's money under false pretences.PLEASE AVOID THEM will not be using them ever again .con merchants”
Hi Ronald,
We have received no contact from you referencing the voucher code you have provided here. Please send our Customer Support Team an email via support@gogroopie.com and they can assist you.
Kind regards,
GoGroopie
