Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Just been in touch for the 3rd time about the sharks blanket that I ordered on the 15th of sept and still not recieved, last reply said they could change suppliers, why keep advertising if they can't keep up with the orders they already have, one very angry customer”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Hi if someone can help I wish I read this first as I am still waiting for 2 tablet that ordered for my boys for Christmas money went straight out of bank but no tablets and can't find email to contact them”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Do not use this company. I ordered a shark blanket back in October, on chasing it up I was told they changed supplier and would be sent out on 15th November. Still nothing, I have sent 3 emails with no response, so I shall now be taking this up with trading standards. Appalling company and customer service”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“I purchased two Sharks Blankets on the 30th September 2016 and due to unforeseen circumstances on my part could not proceed with the completion of the purchase until the 30th October 2016.
On trying to complete the purchase, for some reason I was able to proceed with Voucher Number 7737583691 but not with Voucher Number 2500978934.
Total Cost £ 13-98 plus £3-99 postage for the one transaction = £17-97
On the 2nd November 2016 I purchased a 8GB MP3 Player and the transaction went through that day. Voucher Number 7582567891
Total Cost £ 6-99 plus £3-99 postage = £10-98
I have up until now sent "E mail" mail after " E mail" stating that I have not received the refund credit of £6-99 which I have specifically asked for and have still to receive either the Sharks blanket or the MP3 player.
Leaving me with a total deficit of £ 28-96 without anything to show for it.
The main problem with your Customer Service is that you never are in contact with the same person who may be able to solve your problems.
I have been informed at least three times " You cannot have a refund of your monies, but the monies can be credited back into your account please inform me if you want to do this"
I have replied in all cases "Yes" but the "E Mail" then goes to someone else who doesn't for some reason properly read the statement and writes back what the last "E Mail has just sent.( If you don't believe me please read all the correspondence that has transpired over the last month or so between your company and myself)
I cannot in words explain how frustrating and stressful these transactions have become as there are I believe at least two of your personnel who would have sorted out this whole mess if they could have been able receive personally my returned E mail
I hope that I will hear from you in the very near future so that this matter can be cleared up in an amicable fashion that is agreeable to both parties”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“I ordered a mermaid blanket on the 4th November 2016. I was told that it would be delivered within 21 days (2-3 weeks). I have still not received this! I have emailed you and had no response, tried to call you several times. PLEASE BE VERY WEARY OF THIS COMPANY. I will be going to trading standards as I need to get my money back as they have broken the contract (which it does state that the contract between us does not end until we are in receipt of the goods).”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“I purchased 2 x MP4 players through Go Groopie from Cheekybox, one has turned up in a protective envelope much later than the 14 days promised but no box and no instructions. It looks 2nd hand and cannot be given as a Christmas present. Don't know what happened to the 2nd one as yet.”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“The worst company ever!!! I ordered from them then read reviews I was gutted!! Ordered 2 shark blankets beginning of October and they still haven't come!!! Iv had email reply after email reply saying they weren't in stock and they were using a different supply and have given me a further 3 different dates I would receive them and guess what! They never came. When you email them you get a standard email from different people so I now get and email 3 times saying the same. I have finally had a response saying I am getting a refund.....3 times! As yet this isn't showing on my card surprise surprise. I would never ever use this company and I hope people who are thinking about it read these reviews before ordering (unlike me) and just don't waste the money. Something should be done about this company and they shouldn't be allowed to trade! Shocking!”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“I made a purchase of two Festive Laser Light Projector, having been charged for them Go Groopie sent me two seperated vouchers to cash in which meant I had to pay the trader two Potage & Packaging of £4.99 each. I have been trying to contact Go Groopie to ask why they have done this and to my utter dissapointment, I have dealt with bad companies whose customer care is none existant of you pirchse from them and GO GROOPIE are up there amongs the worse. DO NOT USE THIS COMPANY.”
Hi,
I can see that we responded to you 24 hours ago, which is within 1 day since receiving your email. As stated on the website and your vouchers the merchant has set the P&P charge per voucher in line with current postal charges which are calculated by size and weight.
Kind regards,
GoGroopie
“Purchased two vouchers from this company and was given the number to phone to book with deluxe holidays. Phoned this company where I had to be subjected to rude customer service by a guy called James who repeatedly tried to get me to spend a further £47 per person when I declined when he finally acknowledged that I would not do so he became abrupt and very rude and told me to get a refund from go groupie... in which I emailed them... I was told it would take up to 14days to be refunded... 17 days later no refund and I'm now being told a further 14days ... DO NOT BOOK with this site it's a SCAM to get u to spend more money... FALSE ADVERTISING and POOR CUSTOMER SERVIVE I will stick with wowcher in future”
Hi,
Sorry to hear about the issue which will be investigated with the merchant. Please note that due to some flights being exceptionally busy the airlines can change the pricing and this is out of the merchant's control. We would advise that you remain as flexible as possible with flight times.
Our Customer Support Team had previously advised you by email via support@gogroopie.com that your refund has already been paid.
Kind regards,
GoGroopie
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“I ordered a shark blanket on 10th October, despite repeatedly ringing (on occasions they would answer, although not very often) I was told the order had been delayed, then more were being sent out and to be patient, the last time I was told they had switched surplier and I would receive the item within a few days, that was well over a week ago!!!! I tried emailing THEY NEVER RESPOND!!!!!!!!!!! This company has shocking customer service and I would NEVER buy from them again, I now want my money back, BUT CANT GET HOLD OF THEM!!!!!!! DO NOT BUY FROM THIS COMPANY!!!!!!”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Ordered a shark blanket In September still hasn't arrived got a email to say they had to send a second lot out as they sold so many and that was to be here by the 11th Nov n still haven't got my blanket. They never answer the phone this company is a total joke. Do not use them”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. Kind regards, GoGroopie
“Do not deserve a star! Like so many others I ordered a shark blanket in September and still nothing. They said it would be with me two weeks ago after the last merchant "had no stock". I have emailed so many times with no reply, I have called and called with no answer. I am so so annoyed. Obviously people are buying these blankets for small children so who are they Robbing!! Scumbags! I would never ever order anything from this shameful company again and I'd advise everybody else not to either. I wonder if I will have an automated response at the bottom of my review saying "go groopie support have emailed me" lies!”
Hi,
We can confirm that your emails were responded to by our Customer Support Team on every occasion and they are still awaiting your response to assist you further.
Kind regards,
GoGroopie
“I ordered V-Neck Jumper Dress, didn`t received confirmation email. I have tried 8 times to call - no answer. I heve sent emails - no answer! DO NOT BUY FROM THIS WEBSITE!!!Scam!”
Hi,
We can confirm that we have received one email from you yesterday and our Customer Support Team are looking into your issue and will reply shortly.
Kind regards,
GoGroopie
“Shark Blanket not received. Ordered September 2016. Sent many emails. Advised at first that it was out of stock and then last week that they had a problem with my address!!!! Sick of being fobbed off. I will never order from this company again. I want a refund.
PS. If you are having problems, as first advised, with getting stock, why do you continue to advertise this item? Stinks of fraud and theft, I shall today be reporting you to my Trading Standards Office.”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“Ordered two products from this company after sending email a 'replacement' phone was then sent out only for it to be faulty still trying to get an address to return to and a refund I don't believe the first phone was actually sent at all. Still waiting for child's tablet to be sent that was ordered in October. Was the first time used this company will DEFINATELY not be using them again”
“I orderd a shark tail blanket on the 5th of October emailed 3 times and have been told that I will recive it soon! Still havnt received it its very frustrating when your waiting for a delivery every day for 6 weeks!!!!!!!”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
“I ordered a ru g from this company. I have tried 3 times to call. No answer. I have sent 3 emails. No reply. Their customer service is non existent. Please think very carefully before using this company. Not good at all”
Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie
