“I placed an order for wooden garden tubs totalling £47.96 on 15th April and haven't received them. PayPal were contacted but your company didn't reply to them.”
“Avoid being ripped off by this rip off…
Avoid being ripped off by this rip off scamming company and do not buy from them- you have been warned! My story is that I was enticed by the very attractive prices and nice looking items shown on the website but I regret ever using gogroopie and would tell everyone do not use this company as it’s pure fraud. I only checked our reviews after I ordered my goods which was my mistake having now dealt with this horrendous company. I made three orders for the first time- one of the items is a gift and I haven’t had feedback on it yet from the person I gave it to. The second item was for my baby but upon receipt found it to be a totally unacceptable product which causes a real choking hazard and I’m shocked it’s for sale due to serious health and safety issues- I ordered an alphabet mat and it was very different from the product shown online as the one that arrived was cheap and third grade, like reject stock so that’s straight in the bin. I notified gogroopie about a third item that was terrible, a pair of spandex like pants that were not sized right according to the UK market of size 12 to 14 which I ordered, instead they sent me a size 6-8 which didn’t even get past my knees as it was so small it was almost child sized and again the product I received was different from what they advertise on line. When you contact gogroopie to say you’re not satisfied with the product because it’s dangerous/ sub standard/wrong size they sent, they then start sending your emails back to the merchant who is in China and most of the time then you have to wait for days for a response to those emails from the merchant in China and then you go back and forth as the merchant ‘tried to find a solution’ in gogroopie’s own words as they stinky do not want to refund you. The merchant for the spandex pants refused to accept they sent the wrong size to me according to UK measurements and told me to courier the spandex pants to their warehouse somehere in London and then email them with the tracking number. They refused to refund me or cover the courier costs for this and ignored my numerous emails to them as did gogroopie so basically I have to now dispute payment on my credit card as both gogroopie and the merchant do not honour their terms on refunding products if you’re not satisfied with their products- all of which are such poor quality that UK consumers would not buy them. Gogroopie didn’t even reply to my email of lodging a complaint for refusing to refund me in line with their terms and conditions and I would say to everyone, Gogroopie is a scam and they are fraud. They use very cheap companies in China who send reject and defective stock that’s why the prices are so low- the items are not the same as shown on their website they are great at misadvertising and stealing your money and they do not refund you or have good customer service. The merchants in China clearly have no sense that customers will dispute payments with their card companies so why they send defective items makes no sense at all. Save yourself headache , time and effort and stick to eBay or amazon which are proper companies with ethics and merchants who care about doing business right. Avoid gogroopie because all you will be is ripped off and disappointed and write a review here similar to mine to warn off other people.
Finally, any good reviews on the internet about this company seem to be written by them, they are total scammers without ethics and it’s no surprise why so many people have written bad reviews about them all over the Internet.”
“bought 2 vouchers for 2 people to travel to venice. vouchers arrive they take my money but its impossible to book the short holiday. merchant says will get back to me and never does. issued 4 complaints tickets with gogroopie but they have ignored all so far.. They are now on 7 days notice to refund me before I issue proceedings against them in the county court.. watch this space.”
“Ordered some plants they arrived bare rooted sticks without a single leaf. When I went to complain the fine print on the complaints form described the bare sticks but the voucher fine print was completely different. 3 months on still no further forward and they sent the same automated email approx 20 times In response to my issues. The merchant behaves the same. I've left it in the hands of a PayPal claim.
Save your money, time and stress levels and AVOID”
“Worst experience ever. Do not use. I only wish I had searched up some reviews before I used Gogroopie. Similar to those before me, the money was taken but the good did not arrive. Gogroopie do not answer the phone. The automated message on the customer services number is something about "updating you credit"?!? I tried contacting by email = no response. I tried contacting the Merchant directly to see if they could help, this was ECCOX, and the number just cuts off dead, like a disconnected number. Absolute rubbish. I will be contact trading standards after writing this review. Should be no stars really.”
“The worst company that I have ever dealt with !! 2 months and over 20 emails later still no goods received nor a refund.
Would not advice anyone to buy anything from them”
“The goods were delivered in good time and I
have emailed them as they have taken out 2 payments for one item and the other item I ordered 2 of and only one arrived. I have had no response to my emails”
“Paid for voucher which was never received in spite of sending numerous emails requesting the voucher.
Go Groopie have never once replied.
After 4 days, I contacted Paypal to start a dispute. Still nothing from Go Groopie.
Cancelled order with Go Groopie and requested a refund - still no response.
Go Groopie appears to be operated by incompetent staff or scammers - or both.
BE VERY WARY.”
“Ordered numerous goods on various vouchers or deals only one out of six was actually honoured/delivered and weeks of hasstle proving your address and ID on packages they state were delivered and still gogroopie will not refund or replace these were items ordered in October!!! Do not buy anything you rely on receiving or ties up money you may need to re purchase elsewhere”
“The item received was not as advertised and was also missing a connector. The response from Gogroupie to my complaint was not answered for two days (via email) and no contact was made by telephone although I had left two voice-mail messages). Gogroupie 'offered' to contact their supplier which I accepted but - to date - no refund / issue of the missing cable or explanation regarding the item specification being incorrect has been received (three weeks).”
“They offered me a rather decent discount on a set of kitchen ware which not only helped me with my budget but made my wife rather happy! She can't wait to get the goods in the post, its like watching someone waiting for their reward after a hard days work :)”
“Purchased 2 Trolley Jacks in May but had the foresight to pay via PayPal. Delivery advertised as 3 - 4 days, but after paying told 3 - 4 WEEKS. Well, after 6 weeks I decided to claim off of Paypal. I wrote to GoGroopie 4 times, and neither I or Paypal managed to get a response from them. I received a full refund thanks to PayPal. Without doubt the worst company I have ever dealt with.”
“This company is either run by a bunch of thickos or thieves, I really can't decide which.
Happy to take your money but not happy to sort out any issues you have. I've been given the run around since the end of December over an iPhone I bought for my daughter. First one was broken, eventually they gave me the address to send it back to but then sent a completely different phone covered in scratches. I've once again spent so far the best part of 2 weeks trying to return for a refund.
I seriously recommend you do NOT ever use this ridiculous company.”
“I would give the rating 0 if it allowed me! I bought four 3D headsets, only recieved one and then Gogroopie refused to give me my money back, even though I had no recieved the items and they even admitted to it. After battling and not getting anywhere with them, I was looking that I paid through PayPal and they got the money back for me. Do not buy from them it's a scam!”
“Dec ordered a toy for Xmas gift .Toy was from suppliers Instagaget. All email & tel no. Not correct & tel no. Dead tel line ? Not arrived now Jan ???”
