“Despite numerous phone calls and emails to the company I cannot contact anyone, neither have they tried to contact me. It would appear that this whole thing is a scam to get money off people. I have ordered two items, neither of which have arrived. All this 'your opinion is important to us' is obviously just garbage to appease poor saps like me into thinking they actually give a damn. This is my first foray into internet shopping, needless to say it is likely to be my last.”
“Very poor service! Pretty much the same as others have written below... item not sent and emails and called not answered... not sure where i go to be able to get a refund since they don't respond. Think trading standards need to hear about them. Going to have one unhappy young boy on christmas day! DO NOT ORDER FROM THEM”
“I haven't received my item have contacted them and they haven't bothered to reply. I had an excited little girl but no she's very upset I would like a full refund!”
“Ordered two products through this company neither turned up without chasing from me both said they had sent originals out and then sent out replacements at their own expense!! Had a phone from bazaame when it turned up it didn't work emailed company numerous times and they wouldn't send an address to return to in the end had to get PayPal involved to issue refund thank goodness used them to pay go groupie now removed from my mailing list wish I'd have read reviews first would never have used this company otherwise”
“I ordered 3 items the first I was talked through the process on the phone as I redeemed the voucher. There record on my account only show 1 Item, tried to redeem vouchers ,on one it sad voucher already redeemed on another it would not accept code invalid. Have e mailed , tried phoning. Finally had a e mail informing me it was my fault, and totally contradicting their terms and conditions and what one of their service operators told me. Told to contact company providing goods, have tried this awaiting reply. Also contacted paypal to enter dispute which you can after ten days have expired. Money safe with paypal.
No tracking numbers received after 5 days so I smelt a rat, .
Don't touch them with a barge poll, registered in Switzerland and tracked back to China.”
“Sadly I ordered products in September. They haven't arrived. I have contacted them repeatedly. Around a month ago I was told the supplier had a shortage of stock, and if I wanted another supplier I just had to reply. I said I was happy to wait the 7-10 days as stated. Nothing came. I emailed again, the same reply came to me, saying they will transfer to another supplier etc. I asked for a refund. The same response ref another supplier. So again I asked for a refund. Eventually I received the response acknowledging the request of a refund, I was told I would see it 6 days ago. Nothing is in the account. I have raised a complaint on pay pal, and they have yet to reply or issue a refund. The process has been painful. I wouldnt use them again, and I certainly wouldn't recommend. I actually bought the item I was waiting for this weekend from eBay for half the price; and it has already arrived, I'm not sure why they struggled to find an alternative supplier. Huge communication issues within the company and obviously with their suppliers.”
“No Christmas Market in Prague in the Christmas Market break ..forget about customer service.one email saying once voucher redeemed it's nothing to do with us ...absolutely shocking ...be warned people”
“I placed an order on 25th November 2016 for 2x mermaid blankets, by the 2nd December I had not had any confirmation or order being distributed.
I have email and tried calling numerous times on both parts but no answer or reply.
The order is for Christmas presents.”
“Absolutely shocking 3 emails without answer and have attempted to call several times
do not use this company.
only saving grace is I used paypal to order goods.”
“emailed support email 3 times now since Wednesday 30th Nov and no one been in contact. Have tried to call the customer number on Friday and held on for 5 mins but still no answer today after in ringing for 15 mins.! ordered a girls pink mermaid blanket and been sent a boys shark blanket!”
“I have tried using this site twice now. My items never turned up and they never answer the emails you send. No one bothers to get in touch. Don't use it. I have friends who also had the same problem, and had to fight for refunds. Go to wowcher or groupon they are more reliable.”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Don't bother even trying to use this site or the fake offers they promote. I have bought three vouchers and not been able to redeem one of them. This is after numerous emails and chasing. Have given up and will never use them again.”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Have purchased 3 seperate items since beginning of November and no show on any of them,have tried calling numerously and have also emailed,would appreciated and answer please or will take up the case with PayPal. So please do not send a generic answer.”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“bought goods through go groupie. THEY SENT ME THE WRONG GOOD.
I contacted them. It took 3 hours of being on hold on their phone line and 3 emails and a letter.
They told me it was not there responsibility that they only act as agents.
They want me to pay and send them back which will work out expensive.
They just want to keep my money
They are very unhelpful.
DON'T USE THEM”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“I ordered 4 products and then received an email to state that they had changed supplier but the goods would be with me by 9th November. Despite emailing, using the website complaints system, countless times, no reply. When you ring either of the numbers for customer service the phone just rings endlessly with no response. Very disappointed as these were Xmas gifts. I have contacted trading standards to seek advice. Very poor service based on my experience.”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Posted earlier about boots not arriving and go groopie answered saying yodel had tried to deliver twice to me, this is rubbish yodel eventually turned up weeks after I had cancelled this order and I refused delivery as advised by your customer service, still awaiting refund from merchant even though yodel tracking shows the item has been returned to merchant, what a total shambles the company are just a load of crooks taking peoples money and then sending automated emails from customer services, this has also been the case from the merchant Bazaarme who also have terrible reveiws”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Oh dear - just read the reviews - doesn't sound good! Go Groopie took £11.98 from my bank but never sent the voucher! I've checked my account as it states on the FAQ but no voucher to redeem! Tried ringing like everyone else - no answer - tried emailing - no answer -
AVOID AVOID AVOID - luckily not a huge amount - but if it's doing this every few minutes to someone not great -”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Very disappointed! Paid £155 for a Snowdonia weekend away. Booked and paid for in August, when I rang to confirm the booking two weeks ago, was told by the hotel that they were owed thousands by the company and had therefore had to cancel bookings made through GoGroupie. The man we spoke to advised us that the company had known and had advised the hotel that they (GoGroupie) would let purchasers of the voucher deal know. They didn't, and from what I can tell, they haven't refunded either!
I have emailed customer services to be told by Chantelle that it's being looked into, I've heard nothing since. The customer service numbers are just ringing out. This is obviously a sham company who just want to take your money and not give you the goods you ordered in good faith. Very poor service and non existent customer service! In the time it's taken to type this the phone number to customer services has been ringing out!”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Very disappointed! Paid £155 for a Snowdonia weekend away. Booked and paid for in August, when I rang to confirm the booking two weeks ago, was told by the hotel that they were owed thousands by the company and had therefore had to cancel bookings made through GoGroupie. The man we spoke to advised us that the company had known and had advised the hotel that they (GoGroupie) would let purchasers of the voucher deal know. They didn't, and from what I can tell, they haven't refunded either!
I have emailed customer services to be told by Chantelle that it's being looked into, I've heard nothing since. The customer service numbers are just ringing out. This is obviously a sham company who just want to take your money and not give you the goods you ordered in good faith. Very poor service and non existent customer service! In the time it's taken to type this the phone number to customer services has been ringing out!”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
“Wish I had read these reviews before ordering! I have just sent a second email to this company, on the advice of the consumer protection. I ordered a present for Christmas for my son a month ago and haven't received it yet. As a hard working single parent I am extremely upset I have spent my hard earned and limited money on a present that I am worried won't arrive. Please be careful when ordering from this company, the after service has upto now been appauling!”
Hi, Sorry to hear about your issue. Please email our Customer Support Team by email using support@gogroopie.com so they can assist you further. You can also contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday. Kind regards, GoGroopie
