“The last two items I have ordered have not turned up even though I placed my order we within the allotted time scale. That's a success rate of 2/3. Very disappointing. Mary Wells.”
Hi Mary,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Last few items I have ordered have been a dis.sapointment. One item I never received, and last item ordered two,only one arrived had to pay another P&P costs even though exactly the same item and hardly any weight in them. So now waiting for the second dress. Dont think I shall order again from you.”
Hi Pauline,
We are very sorry to hear of your recent disappointment. A member of our customer support team is looking into your inquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I placed an order for the Clinique Anti-ageing pack on the 5th March 15 and said it would take 2-3 weeks.
its now the 2 April and still not arrived, i have redeemed the voucher and had an email back confirming.
It was a present for a friend but her birthday was yesterday.....not happy.”
Hi Lynn,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your inquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I have purchased a smoothie maker for my daughters birthday and it's arrived as stated but very badly damaged with no protective packaging whatsoever it came from Londonexchain and I have e - mailed them direct with no response today is my daughters birthday so needless to say she won't be receiving her desired gift can someone help?”
Hi Gina,
We are very sorry to hear that you received a damaged item. We have informed a member of our customer support team who are looking into your inquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I do not know why I persist in using this site.. It causes more hassle than it's worth.. the biggest problem for me is vouchers refusing to be activated. It is so frustrating!”
Hi Elizabeth,
We are very sorry to hear that you have experienced difficulty redeeming your vouchers. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I don't like paying for an article that I DONT receive and your responce to my query was to basically pass the buck and leave it to the supplier to contact me which they haven't and I don't think they will”
Hi Christine,
We are very sorry to hear that you have not yet received your item. Gogroopie do not dispatch the items so we contact the merchant directly regarding the delivery. A customer care agent is looking into your issue and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Hi yes I am experiencing the same. Its taken ages I have emailed twice. the voucher wouldn't download. I wanted the duvet as a present but now its gone past the birthdate. Worst thing that worries me is that the customer service tel number now does NOt exist. I have asked them for my money back but received nothing. I am going to take this up with trading standards now as this customer service does not exist and disgusting.
Denise Fox Cheddar”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Ordered stuff in Jan 2015 Paid but no goods. Tried to contact Go Groupie 4 times by e mail but they won't reply. Never received a voucher to redeem goods.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“My daughter ordered the solar lights and she didnt see anywhere to add the gogroopie voucher number however put it into the notes. She was therefore charged £20 over what should have been the price. I contacted them immediately they asked for the voucher number which I emailed immediately although they did say she had failed to add the voucher which is incorrect. It is more than a month later and we still havent had the refurnd despite several emails with somebody covering for the owner when he was on holiday. I await his response again but poor customer service.
As another thing although the lights were delivered quite quickly and packaged well they are rubbish really wouldnt have bothered if we had realised they give literally zero light .... would never purchase anything again from this supplier.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Very disappointed. I gave bought things on go Groopie before with no issues. However a few weeks ago I bought two vouchers for duvets which I have been unable to redeem. I tried contacting the retailer who said they couldn't help, I have contacted gogroopie several times via their website and Google and eventually over two weeks later, got one reply telling me how to redeem the vouchers which was totally useless as the didnt work and as they took so long to reply the vouchers had expired. Obviously they read my emails explaining the issues. I contacted them again several times asking for a refund and have still heard nothing. There is no phone number, they clearly do not monitor their inbox or they would have my many messages. I will have to take this further as it seems I am not the only one with this issue. I only gave the rating I did because I have used them in the past with no problems.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“On 3\3\15 I ordered an LCD Dashboard cam, a week later I emailed the company Eurosfield who supplies them, got response off them within 10minutes, said the item would be with me within 5 working days, however when I emailed them again on 18/3/15 no response, this is no way to treat customers.”
Hi Kim,
We are very sorry to hear that you have not received a response from the merchant. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I've previously ordered with go groupie the last two items I've ordered I haven't received my vouchers I've emailed customer service but it says it will take 5 to 7 days to respond not very happy about this”
Hi Chris,
We are sorry that you have not received your vouchers. These can sometimes go into your spam folder and can be viewed on your Gogroopie account on our website.
A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“Several of the vouchers did not work and had to contact the supplier with mixed response. Also paid twice for a voucher still waiting for an answer to this problem, apart from that the vouchers that worked were satisfactory”
Hi Graham,
Thank you for your review. Please be advised that someone will be in touch with you shortly to assist you further. Please check your inbox and respond accordingly.
Kind regards,
GoGroopie
“When products don't arrive or there is a problem, there is very little done abpout it to help rectify the issue or to try and get your money back. I will not be using them again.”
Hi Paramjit,
We are very sorry to hear you have not received your order. Our customer support team have been aware of this and your enquiry is being dealt with. Please check your inbox for our response.
Kind regards,
Go Groopie
“Very disappointing, Out of 6 items that I have sent for, 1 arrived quickly,1 arrived after 10 days and was broken, and the rest have yet to arrive! . Have emailed the company re the broken item but have had no response.”
Hi Lisa,
We are very sorry to hear that you have not received your orders and have also received a faulty item. Our customer support team have emailed you with our returns procedure, and also regarding your missing items. Please check your inbox.
Kind regards,
Go Groopie
“I have contacted customer service twice, in order to inform them of an order sent to me that was wrong, cheap product and completely different than what I ordered. I ma waiting for a reply for the last two weeks!”
Hi Michelle,
We are very sorry to hear that you have received the wrong item. Our customer support team have been in contact with you with further assistance.
We hope to resolve this as soon as possible. Thank you for baring with us.
Kind regards,
Go Groopie
Hello,
Sorry to hear this, please respond to our email and please confirm that you have redeemed your voucher and paid the postage cost for a member of team to assist you further.
Kind regards,
GoGroopie
“Voucher didn't work and original company (not go groopie) didn't respond to email I sent via their contact as displayed on website. Go groopie did respond, but account still hasn't been credited 3 months later.
I did purchase other items and received these no problem, so may be luck of the draw as to what companies they deal with, but if GoGroopie continue with companies that offer poor service it will obviously come back on GoGroopie so I suggest they monitor their partners more closely”
