“2 of the same items ordered but separate postage charges. Both items damaged. Photos and videos provided but they said tried to suggest it was an optical illusion. I have to pay postage to send the items back for item refund but they refuse to refund postage. This is a clear violation of the Consumer Rights Act 2015. Even though I brought this to their attention, they wouldn’t budge. Never again.”
“The device arrived today.
The instructions are unintelligible. If they are a direct translation from the Chinese on the opposite page I don't think even a Chinese could understand them.
A waste of money, sadly.
I'll know next time - well there won't be a next time!”
“Do not use this company
They owe me a refund since the 6 May and have either sent emails saying it would be actioned which it hasn't been or ignored my emails to the supposed customer services completely.
The next step will be a small claims court action
You cannot get to speak to anyone as there is no phone number on the website only a customer contact form which they ignore”
“DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
They sent me the wrong item and keep on insisting that the correct item had been sent, when it clearly had not been.
When I tried to cancel through their cancellation policy, I was told I would not get any refund, as the correct item had been sent and round it went.
They do not adhere to the Distant Selling Regulations nor any other consumer protection legislation.
Put simply not to be trusted.
I say again DO NOT EVEN CONSIDER USING THIS COMPANY”
“I was really worried about the item I got from gogroopie so many bad reviews saying they hadn't received the item and when they had it was terrible quality.BUT ! I completely disagree I think there amazing I got my order with in a week and the mattress is amazing I love it brilliant quality.so don't worry I would definitely recommend go gogoopie 🙂”
“Paid for two products.1st one didn’t show up so cancelled the 2nd one and asked for a refund for both.So far,I have received nothing.They offered me an extension on my first voucher but do I really want to give them more money for merchandise that I will never see.Answer....NO!”
“9.4.2021.
Hello
Regrefully I'm having to write about 4 items PAID but have not received & 2 saying expired, they hadn't when I ordered them & one dating from Dec.2020. There are as well another 3 PAID FOR & NOT RECEIVED- WHY?
It is a shame writing this as Gogroopie I have bought from DAILY!
I have sent emails but NO ONE HAS REPLIED TO THEM.
I have given them plenty of time to contact me without success & now I am LIVID. It is like trying to get through to god & now exasperated with Gogoogle & will no longer be their LOYAL Customer.”
“They are disgusting at getting hold of I’ve phoned several times sent 6 emails I ordered a 4 step ladder and received a 2 step ladder ...iam sticking with amazon and eBay from now on...spent £44 for an ornament...”
“Don't buy anything from go groopie I bought a tablet. One of the rubbish tablet delivered in 3 month and still its faulty their customer service is still playing. Asking video. Please report it so these kind of scam companies closed. Use wowcher Groupon amazon eBay. But please don't use these groopie kind of companies.”
“Like other customers not received goods ,emailed customer services ,no response . If this is the way the business is operating , WHY is nothing being done by trading standards. Had I known beforehand of how this company operates I would never had dealt with them ,Surely it's in the company's best interest to resolve people's complaints and rectify Thier mistakes . Come on Groopee GET A GRIP !!!”
“Ordered paid fine waited and waited and still waiting they email u saying if not here by this date we will rufund fort fine message on the day nothing arrived they give me different day and same again and I’m still waiting do not buy from here”
“Firstly if it was possible I would not give them one star, this company has No customer service. I purchased a pack of 10 Reuseable facemasks in black on the 6th of June this year 2020, now 22nd of July I have not received anything, I have tried to phone them but you get diverted to their web page, you are then told to contact them using their email service it asked you on the complaints email page for your voucher number. YOU CANNOT SEND YOUR MESSAGE WITHOUT THIS , Problem they did not send me a voucher number, so it refuses to let you contact them, hence you cannot contact them at all. They blame this according to their phone system on Covid19 what absolute Tosh I'm tired of trying to contact them which is what they seem to want, they have your money you have no goods, and to boot you can't get your money back either.”
“I ordered a laptop with one of the vouchers and havent recieved it ,it was for£139 pluse 9.99 for delivery wish was suppose to arrive in march then they said 1/5/20 because of the covid19,still havent recieved it wish I read the reviews before ordering anything,well wont be ordering from them again ,and I hope anyone thinking of ordering of this site ,I would stay clear”
