Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,351 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed and immediately reassured that I'd made the right selection.”

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Posted 6 years ago

“Spoke with a guy called Steve. He was most helpful and patient, (as I asked him to go over things a number of times). I was guided through my options and I believe I got an excellent resolution to my problem with my fridge freezer. Pleasure to do business with.”

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Posted 6 years ago

“They didn't make me happy at all. Paid up front and told engineer would call shortly and because I called before 10am they could come out tomorrow. Engineer didn't call until 5.10pm, told me the only just ordered the part wouldn't arrive for 2-3days and not able to repair until next week. Very unimpressed given the upfront, fixed costs....”

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Posted 6 years ago

“Really good service, many Thanks”

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Posted 6 years ago

“Very as finding someone is so difficult”

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Posted 6 years ago

“Very friendly staff who could not do enough to assist with my enquiry and provide cover and piece of mind”

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Posted 6 years ago

“Very efficient service”

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Posted 6 years ago

“Quick to respond”

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Posted 6 years ago

“Very cleare on pricing and very good service and honest and quick to send engineer too fix dish washer very good all round”

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Posted 6 years ago

“I spoke to a very helpful, cheerful young man named Nathan. Considering I did not have all the information that I required at my fingertips he was patient and dealt with my call with just the right touch of humour. So far, a very good experience.”

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Posted 6 years ago

“Disgusted at appalling customer service. I was told an engineer would call me to arrange a visit time. I communicated which days I could be available this week. No telephone call received but did receive a text indicating engineer visit on one of the days I was not available. The text was from a system which did not accept replies - so you can communicate with me but I am not allowed to respond. That is a shocking attitude showing contempt for your customers. I had to waste 13 minutes of my life this morning getting the appointment altered. I requested no further communication by text but have now received another which again will not allow me to reply. Does the person responsible for customer service in your organisation possess the slightest grain of emotional intelligence or understanding of common courtesy.? Communication is a two way process! I repeat my request of this morning and which I was assured would be recorded on my client file - If you wish to communicate with me in future please only do so by telephone only, NOT TEXT.”

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Posted 6 years ago

“Agent I spoke to was very helpful and explained different options and about the company. I proceeded to book a repair which they arranged for to be done very quickly.”

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Posted 6 years ago

“Jake your customer services officer was AWESOME. Took his time to explain and gave me time ask questions for clarifications.”

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Posted 6 years ago

“Yes very good service”

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Posted 6 years ago

“Thank you!”

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Posted 6 years ago

“Very efficient and pleasant customer service.”

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Posted 6 years ago

“Quick & properly explained by customer service in regards to a new policy I took out.”

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Posted 6 years ago

“Very informative and didnt mind repeating himself several times.”

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Posted 6 years ago

“Found Go Assist to be very assuring and easy to deal with. Andy”

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Posted 6 years ago

“The assistance I received from Lea was extremely easy to understand and as a 75 years old this is not always the case. He took me through everything with great care and all I hope is the repair to my rangemaster is as easy.”

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Posted 6 years ago

Go Assist Ltd is rated 3.9 based on 1,351 reviews