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Go Assist Ltd Reviews

3.9 Rating 1,348 Reviews
76 %
of reviewers recommend Go Assist Ltd
3.9
Based on 1,348 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Go Assist Ltd Reviews
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Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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I made a booking online and paid for a tumble dryer repair. The form asked me when I wanted my repair and I selected the Friday at the end of the same week. Received a confirmation email of my repair. Called the evening before to be told that the local repair firm’s computer system was down and they had been unable to confirm the booking therefore the repair wasn’t going to happen. I had taken time off work to be at home. No one had made contact with me. So frustrated as I have lost 3 days. Very poor customer service.
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Posted 5 years ago
Great service thank you.
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Posted 5 years ago
Very professional, helpful and knows her product. Thank you.
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Posted 5 years ago
The lady who dealt with me was very courteous ,helpful and efficient. I would be more than happy to recommend you're company at present. Kind Regards, John Green
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Posted 5 years ago
One of the best and friendliest contact centres in the world better than what hotpoint put me through. There's a saying every cloud have a silver lining. As a first time customer I was amazed on their 5 stars customer service and I would like to thank Jacob for doing an excellent job.
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Posted 5 years ago
I had my dishwasher fixed within a day of contacting go assist. Muj, who came was very experienced and professional and only charged me for the call out and repair (reasonable as well) ,which is what he originally quoted to me. I would recommend you try this service if you have broken appliance. I now have my dishwasher working better than it was before. I would definitely use again.
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Posted 5 years ago
Excellent service from Adam. I will use your company again.
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Posted 5 years ago
Great customer relations person Explained things clearly. Just waiting for day and time
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Posted 5 years ago
They are a very friendly, knowledgeable company. Who deal with any problems efficiently.
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Posted 5 years ago
Agent was polite and knowledgeable made the process easy and seamless Gand job Holly Karlson
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Posted 5 years ago
Everything was well explained and whilst it was clear Go Assist is trying to sell the insurance policy I did not feel pressurised to do so. Details and conditions were clearly explained. I would have liked the actual job to repair the dishwasher to have been scheduled quicker.
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Posted 5 years ago
Excellent service on initial call. await wings call
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Posted 5 years ago
Fantastic customer service from holly karlsson would highly recommend
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Posted 5 years ago
Great customer service by Courtney. Was patience and clarified all I need to know.. Keep up the good work Courtney.
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Posted 5 years ago
With staff like Holly Karlsson who not only pronounced my name correctly but was extremely helpful from start to finish, you cannot go wrong. Amazing support with a wonderful smile!
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Posted 5 years ago
Lovely lady
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Posted 5 years ago
Quick, clear and competitive, what else do you need to have an easy life...well done thanks Adam
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Posted 5 years ago
I was so pleased with their attention to details.They also took time to explain other offers that they can do for me to avoid finding myself in an emergency breakdown with no cover. Thanks
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Posted 5 years ago
I want to highly commend your phone receptionist Alex for the competent, professional, and understanding manner in which my inquiry was dealt with even though I did not proceed with the repair quote offered
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Posted 5 years ago
I want to highly commend your phone receptionist Adam for the competent, professional, and understanding manner in which my inquiry was dealt with even though I did not proceed with the repair quote offered
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Posted 5 years ago
Go Assist Ltd is rated 3.9 based on 1,348 reviews