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Go Assist Ltd Reviews

3.9 Rating 1,351 Reviews
76 %
of reviewers recommend Go Assist Ltd
3.9
Based on 1,351 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Go Assist Ltd Reviews
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Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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It was my great pleasure to speak with Adam today, who clearly and attentively explained the options, conditions and costs relating to required repairs to my errant vacuum cleaner, as well as offering other opportunities to cover property and other appliances. I was extremely impressed by his courtesy, knowledge and professionalism and would ensure you recognise his value as an ambassador of the company.
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Posted 5 years ago
Very good easy to get sorted
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Posted 5 years ago
Cally was very polite and helpful. She explained everything very clearly.
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Posted 5 years ago
Very polite and efficient service. I’ve dealt with go assist before and had very good service of them, so that’s why I chose them again.
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Posted 5 years ago
So far so good
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Posted 5 years ago
I run a pub with B&B and booked a repair visit for a Bosch washing machine. In doing so I made clear the machine is not available to members of the public and in an area not open to the public. My not insignificant fee was taken and the following day go-assist attempted to back out of the arrangement. After an hour on the 'phone with them, I was told a repair could be done but with no guarentee. And at the same price! I not un-naturally asked for a refund but now have to wait 3-5 days for the money back. Beware - quick to take your money but will attempt to wriggle out of the arrangement and slow to refund. Get somebody else!
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Posted 5 years ago
I made a booking online and paid for a tumble dryer repair. The form asked me when I wanted my repair and I selected the Friday at the end of the same week. Received a confirmation email of my repair. Called the evening before to be told that the local repair firm’s computer system was down and they had been unable to confirm the booking therefore the repair wasn’t going to happen. I had taken time off work to be at home. No one had made contact with me. So frustrated as I have lost 3 days. Very poor customer service.
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Posted 5 years ago
Great service thank you.
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Posted 5 years ago
Very professional, helpful and knows her product. Thank you.
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Posted 5 years ago
The lady who dealt with me was very courteous ,helpful and efficient. I would be more than happy to recommend you're company at present. Kind Regards, John Green
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Posted 5 years ago
One of the best and friendliest contact centres in the world better than what hotpoint put me through. There's a saying every cloud have a silver lining. As a first time customer I was amazed on their 5 stars customer service and I would like to thank Jacob for doing an excellent job.
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Posted 5 years ago
I had my dishwasher fixed within a day of contacting go assist. Muj, who came was very experienced and professional and only charged me for the call out and repair (reasonable as well) ,which is what he originally quoted to me. I would recommend you try this service if you have broken appliance. I now have my dishwasher working better than it was before. I would definitely use again.
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Posted 5 years ago
Excellent service from Adam. I will use your company again.
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Posted 5 years ago
Great customer relations person Explained things clearly. Just waiting for day and time
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Posted 5 years ago
They are a very friendly, knowledgeable company. Who deal with any problems efficiently.
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Posted 5 years ago
Agent was polite and knowledgeable made the process easy and seamless Gand job Holly Karlson
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Posted 5 years ago
Everything was well explained and whilst it was clear Go Assist is trying to sell the insurance policy I did not feel pressurised to do so. Details and conditions were clearly explained. I would have liked the actual job to repair the dishwasher to have been scheduled quicker.
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Posted 5 years ago
Excellent service on initial call. await wings call
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Posted 5 years ago
Fantastic customer service from holly karlsson would highly recommend
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Posted 5 years ago
Great customer service by Courtney. Was patience and clarified all I need to know.. Keep up the good work Courtney.
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Posted 5 years ago
Go Assist Ltd is rated 3.9 based on 1,351 reviews