Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,348 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor service Impossible to contact Absolute joke and will not refund me for work not carried”

Helpful Report

Posted 3 years ago

“Quick to take your money. Slow yo give what you have paid for. Do not use or get caught up with these”

Helpful Report

Posted 3 years ago

“Steer well clear. After cancelling a service due to a really uncompetitive quote, I found they had set up an insurance policy for repairs from my bank details. Eventually I got that cancelled (they make it quite difficult to do so) and then 1 year later they took more money from my credit card without authorisation. When I complained, they refused to refund and claimed they were 'legally obliged' to keep my bank details. Despite instructing them to cancel everything, they kept a 'membership' which is free for the first year (though I knew nothing about that) so they can charge you the second year. Shocking company. Avoid!”

Helpful Report

Posted 3 years ago

“I am of the opinion that companies like GoAssist make the vast majority of their profits by not asking a few basic questions before charging you £119 for a call-out fee. In the 'real' world, there are elderly and vulnerable people whose only problem with their appliance is that a fuse has blown in the plug or it's merely just not turned on. Ironically these demographics of society are also the ones that can least afford to lose £119. In my case, the so-called engineer touched the back wall of my fridge and told me it was irreparable. 5 seconds to relieve me of £119. Heartless and scandalous. I don't know how they manage to sleep at night!!!”

Helpful Report

Posted 3 years ago

“Do NOT USE THIS COMPANY If I could give no stars I would I called them for an emergency appointment to have my toilet fixed and spoke to an advisor who assured me that someone would be out within 4 hours to fix the problem and it would cost £149.00 I asked if there were any other charges and he assured me there were no hidden charges and I get 1 hours labour. An engineer came out took a photo of my toilet and then went to leave. I asked were he was going and he said I need payment to do the job I explained I had already paid and he said no and left and said I will be back saturday. I called the company and spoke to Adam and he said the £149.00 was just a call out not at any time did they say that on the call. I had a call today to say the plumber will be round and I needed to pay for another call out and £185.00 for parts I was in shock. I had to pay for another plumber to come out to fix the toilet as we could not manage without one I have asked for a transcript of the call and am disgusted they can rip people of like this will be going to trading standards”

Helpful Report

Posted 3 years ago

“Please do not get involved with this Company. It is 5 months since I instructed them to repair my dishwasher I have paid up front this is the end of October and nothing. They will never darken my doorstep again. Rise up people do not use them they are an unprofessional nightmare.”

Helpful Report

Posted 3 years ago

“You essed me around you are rubbish and I am making sure everyone knows that you are full of it”

Helpful Report

Posted 3 years ago

“Was charged £169 up front. This was sold to me as “we aim to be there within 4 hours. After 4 hours, received a call to book attendance for 3 days time. When the engineer arrived, pressed reset on the boiler and Boilermate. It started work, he left and within 5 minutes the system stopped and we had no heating or hot water again. Phone them immediately, they wanted another £90 for another call out. They would not reconsider and would not refund and left us without heating or hot water or even a diagnosis. Avoid this company! Disgusted”

Helpful Report

Posted 3 years ago

“Was priced £149, for call out and 1hr labour, the guy was only here for 15mins and didn't fix the toilet and was told to pay another about £200, to fix the toilet. What a joke. Not happy. Will never use go assist again. 😡”

Helpful Report

Posted 3 years ago

“I really do not recommend go assist. Repair is not guranteed as they claim in their brochure. I called them to repair my fridge. The engineer came on first visit and advised to deforst it for 24 hours but this did not work. he came again and said that it is unrepairable.I called them to ask for at least a partial refund, they said the engineer did not submit his report and they will come back to me. Ofcourse, they have never come back. Overall, it was avery bad experience. They are not honest. They should be clear that the initial money that we pay is just for the engineer visit and that repair is not guranteed.”

Helpful Report

Posted 3 years ago

“I contacted Go Asist 1 year ago about a light bulb in my microwave which was otherwise working perfectly. the engineer said he'd never repaired one before, had difficulty locating the bulb and when it was fitted blew up the machine. he took it away for nearly 2 months and when it was returned the timer was missing. they put on a nonmatching timer which secured with paper as it was too big. A few weeks later the machine blew again and fused all the sockets. Go Assist has refused to replace the machine or even refund the £200 I paid for the repair. To add insult to injury they've just taken £39.99 from my credit card 1 year later. I haven't authorised this payment and am guessing they've auto enrolled me on their loyalty scheme. I'm in the process of taking them to court. Do not use them.”

Helpful Report

Posted 3 years ago

“I filled in the online form to get a quote to fix my dryer. Got through to the end of the form and to get the price promised you have to sign up for a monthly maintenance fee. I didn’t take the quite any further but am now being bombarded with calls and texts. AVOID”

Helpful Report

Posted 3 years ago

“10 weeks later sent unqualified engineer to fix a neff oven twice absolute waste of £79 how does it get this rating of 4.3 stars more like 1.3 rubbish company”

Helpful Report

Posted 3 years ago

“We booked in for a dishwasher repair at £80, then on arrival they told us the appliance could not be repaired as we needed new parts. We paid £90 for the parts through this company. On return visit the repair man told us he couldn’t fix the dishwasher as apparently he couldn’t get it out as it was integrated. Myself and my dad got the appliance out in about 10 minutes the next day and called GoAssist to come and finish the job we had paid for. They told us it would be another £80 for someone to come back and finish the job. We refused to pay and I had a go and have fixed it myself after work. So basically I do not recommend, you will be wasting your money!”

Helpful Report

Posted 3 years ago

“Took 5 weeks for my American Fridge Freezer to be fixed .The first part the engineer fitted was faulty .He first came out 2 weeks from my booking The new part came in a few days later but engineer didn’t come out until over two weeks later .The pushy sales person at the start told me they had a 48 hour turnaround that’s what sold it to me even though it was pricey .I got no satisfaction when I complained about the length of time I had to wait .Sales people should not be misleading people about turn around times when they know it ain’t going to happen .I will not be recommending this firm to anyone .They have you over a barrel as they take your money when they take the booking and then wash their hands of you .Disgraceful customer service causing a lot of stress.I had to buy an extra freezer as it took so long”

Helpful Report

Posted 3 years ago

“Really high prices, no guarantees of actually fixing your stuff and you will forever receive marketing messages with no way of blocking or unsubscribing.”

Helpful Report

Posted 3 years ago

“The worst company I have ever had the misfortune of dealing with. Take your money but do not complete a successful repair. KEEP WELL AWAY from them.”

Helpful Report

Posted 3 years ago

“This company is a TELEPHONE DIRECTORY SERVICE. They have no engineers employed by them, you pay them and they look up the nearest engineer to your location. Be aware that they will continue to charge you even if you cancel using the “ sorry your cancellation wasn’t entered on the computer” Look up the tradesmen you require yourself and save yourself money.”

Helpful Report

Posted 3 years ago

“Kept changing price have paid out £210 on 27th September and still not had an engineer visit to even guage the problem its now the 7th october this morning had a message to say would be a visit on 15th.......18 days after booking and payment was made......... Just not good enough!!!!!! Straight on phone to tell them it's disgusting service and just got told she'd see what they can sort 🙄 Fast and reliable my butt. 5 kids 2 adults and a faulty fridge freezer 10 days so far pathetic service I will not be reccomending more like telling people steer clear”