Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.92

3.9 Rating 1,352 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service experience everything fully explained during booking a repair to my fridge”

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Posted 7 years ago

“Told me they could get an engineer out next day, took money upfront & a 1 year breakdown cover. They then pass the job on to a third party who passes the job to a fourth party, neither of whom contacted me directly in the timeframe promised. Only a text message to say due to missing info, they wouldn't be able to start the repair following day as I had been led to believe. Very disappointed and hope I will have no problems cancelling and receiving a refund”

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Posted 7 years ago

Hi Ben, sorry if you feel there was a lack of communication about when the engineer would be sent. Your repair has been cancelled and you've been provided with a full refund.

Posted 7 years ago

“Excellent handling by Tom regarding our broken fridge freezer.”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“Very competent employee on phone. Obviously well tutored. Quite long winded but I'm sure our discussion covered all salient points. Rapid response to phone call too.”

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Posted 7 years ago

“The service was first class very helpfull”

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Posted 8 years ago

“A very efficient service all round”

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Posted 8 years ago

“Think his name was Shaun very helpfull and informative nothing was a problem very good”

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Posted 8 years ago

“Very polite and persuasive but agreed what they must have known was a totally unrealistic repair date. Hotpoint engineers quickly pushed the date back by a week. Slight feeling of being conned which is a shame. Managing customer expectations is a basic business skill.”

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Posted 8 years ago

“it was a pleasure and so easy to complete my request with your customer advisor”

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Posted 8 years ago

“Spoke to Sean about my appliance breakdown and he offered excellent solutions including those appliances which i already have to get them covered.”

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Posted 8 years ago

“Efficient, friendly , informative and very patient!”

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Posted 8 years ago

“Tom was very helpful: patient and thorough.”

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Posted 8 years ago

“The chap on the phone was very helpful and very nice. And the transaction went very smoothly.”

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Posted 8 years ago

“Good service, it was hard to hear the person on the phone because of background noise.”

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Posted 8 years ago

“Clearly explained”

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Posted 8 years ago

“Very helpful lady , explained everything so clearly ????”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“So far so good”

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Posted 8 years ago

“Excellent customer service very helpful not pushy information given clearly and answered all questions precisely and spoke clearly in a lovely English accent ????”

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Posted 8 years ago

Go Assist Ltd is rated 3.9 based on 1,352 reviews