Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,348 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Go Assist Review AVOID THIS COMPANY AT ALL COSTS! Shocking service, poor communications, inexplicably increasing costs, broken promises, non delivery of promised services…. the list goes on! After agreeing a service from Go Assist, expect to have to follow up repeatedly, long wait times on calls, talk to a different person each time, receive multiple broken undertakings from staff, inability to escalate dissatisfaction to a manager, extremely poor or non-existent service on site ….. and very possibly, like me, non delivery of the contracted service three months on. Then you have to fight to get your money back…..! Life is too short to deal with a company like this and they do not deserve to be in business.”

Helpful Report

Posted 2 years ago

“Do not use!!!! They take money from you account without your permission. Basically stealing it. We booked an engineer a year ago to fix our Fridge payed over 100 pounds just for visit. They did not fixed it as it will be too expensive now they charged me almost £5o for a membership I haven’t sign for! Absolute joke. Criminals!!!”

Helpful Report

Posted 2 years ago

“Booked an engineer for my cooker oven not working .I was worried reading some of the bad reviews. No need to be , the procedure booking online , texting and my follow up call very efficient when verifying .The engineer sorted problem quickly a new element required and also reposed bulb in oven that previous engineer unable to rectify.”

Helpful Report

Posted 2 years ago

“Booked an engineer who did not arrive. Promised several call backs which did not happen. After several calls I cancelled and demanded an immediate refund. Bearing in mind this was not the cheapest company around so expected better. Should have read the poor reviews before booking”

Helpful Report

Posted 2 years ago

“Go assist are con men, taken £129.00 from my 91 Yr old mother on the 15.12.22 still no plumber, they said that a plumber had called and sent me fabricated photos of someone else's outside tap. I informed them and asked for a refund but still no reply. Be warned.”

Helpful Report

Posted 2 years ago

“I went online to get a speculative quote for a washing machine servicing. I entered my details up until the point where a price was shown on the screen and the calendar with availability displayed. As I suspected, I received a text message saying 'thanks for booking a repair', which was not the case at all. I rang to ensure that no repair had been booked and got somebody on the other end with a little attitude once I repeated what the message said. It reads "THANKS FOR BOOKING A REPAIR", so Go Assist should not message such a sentence.”

Helpful Report

Posted 2 years ago

“On the phone they told me my problem can be fixed in a frame of 7 days -month and a half later still not fixed.Lost money and filled with a lot of stress calling almost every day.Dont recomend to anyone. My advice stay as far as you can from this company”

Helpful Report

Posted 2 years ago

“Website looks professional but mechanics are bad tempered, aggressive and intimidating. In my case, they arrived early (having advised arrival between 12-5pm) and said they would move to another job because we were not at home (my wife was at the pharmacy 5 mins away). When I question this the response he was extremely hostile and unprofessional. My wife was not at all comfortable being alone with him in the house. Would seriously not advise using this company.”

Helpful Report

Posted 2 years ago

“Your company should not be in business 10 weeks and still waiting for an oven element response to emails a phone calls a waste of time cancelled it and buying a new oven.They are also part of the insurance company that recommended them.”

Helpful Report

Posted 2 years ago

“Very slow to respond to a request to look at two faulty burners on our gas hob The repair was requested 21 November, they said that they cannot get an engineer until the new year, then said it might be sooner but the engineer might need to order parts so it could still be weeks Wasted our money on this insurance, have ordered a new hob from AO.”

Helpful Report

Posted 2 years ago

“This company is very clever at avoiding the problem you are trying to deal with. Once they have your card details they take money when they want. It is blatant fraud. When you finally get to speak to them, it was all a mistake of course. Go assist and big warranties are one and the same working together to make it hard work for you to sort out, hoping you get fed up and go away.”

Helpful Report

Posted 2 years ago

“The biggest mistake was that I called them. I paid £89 for a few minutes of diagnostic work. The engineer guessed that is Pcb block and control panel is broken. I didn't agree with the control panel, because I knew it was working. His wrong guess would have cost me extra. A few days later they sent me an estimate of how much it would cost me. The price was 80% of the original price. I cancelled everything and bought a new appliance .For cancellation they charged me additional 50£. Better buy new appliance than repair it.”

Helpful Report

Posted 2 years ago

“I have been waiting for a time and date for a repair for 9 days now. Getting through to Customer Services is an utter joke. I only gave 1 star as I can't give a ZERO - DO NOT CHOOSE THIS COMPANY!!!!!”

Helpful Report

Posted 2 years ago

“Terrible customer service tried to book on line and then called, only to be put on hold, so give up and then got a silly text. An hour half later someone calls back, by which time I sorted an appointment to fix my dishwasher.”

Helpful Report

Posted 2 years ago

“I haven't booked anything with them as the reviews are very very bad but they keep texting me saying thank you for choosing us!! I try calling them but they do not pick up the phone. Been on the phone for ages!!”

Helpful Report

Posted 2 years ago

“Maybe im not giving this company time to sort out my problem but i would like to know why i keep being told that they are keeping an eye on my situation. I needed a plumber to fit a new tap which Go Assist have charged £129 Friday 14th October Half an hour on the phone listening to crappy music .Well maybe better luck tomorrow”

Helpful Report

Posted 2 years ago

“Avoid - absolutely dreadful waste of time and money Seems as though writing a bad review might be the only way to get a reply from this company. Have been waiting for a part for a freezer for over 10 weeks which it transpires could have been bought from Samsung directly that would have taken ten days. Now being told that even if I cancel the order of the part I won't get a refund - totally against consumer rights. Has caused a massive headache in our house for over ten weeks with no freezer. Waiting on hold for forty minutes at a time and weeks go by with no communication. Dreadful. Avoid.”

Helpful Report

Posted 2 years ago

“I paid £89 for someone to come out. When he came out wasn't sure what it was said he had to order 2 parts but then the front panel might need replacing. Had a quote today 3 parts that will cost me £350. Then still might need front panel. RIP off .Told them to cancel.”

Helpful Report

Posted 2 years ago

“Absolute disgrace. Thought I was paying a one off fee of £89, but they then wanted £7.99 every month, I did finally manage to cancel that but had to pay an extra £40 for an engineer to come out or lose my £89, so I had no choice but to pay the extra. He came out the same day to look at my oven, not fix it, for a while 2 minutes, to tell me I need a motor and fan element. I then got a bill for £107 for parts, that I could decline or accept. If I decline I lose my £140, do I stupidly accepted. 3 weeks later I am still waiting for one part to be delivered, no one can tell me when it might arrive. So I ask to cancel so I can get someone else to fix it. And have refund, he agreed to refund for parts. Then I notice I’ve been refunded £54, not £107.I’m told eventually that I can have £54 back for part that hasn’t arrived but can’t have refund of £53 for part that has arrived and they can’t send it to me either. I complain again and ask to speak to the manager who says I might be able to get half the price back for the part. I can’t put into words what I think of this company, avoid at all costs.”

Helpful Report

Posted 2 years ago

“They arranged an appointment for an engineer to come to fix my washer dryer today, 27 June, but when I contacted them to see what time the engineer was coming informed me that it would not be until tomorrow. I paid in advance for the visit and an insurance policy with them, total £113.43. I therefore asked them to cancel the repair and the insurance policy. They refused to do so. I am left with no choice but to go through the small claims court to get my money back.”

Helpful Report

Posted 2 years ago

Go Assist Ltd is rated 3.9 based on 1,348 reviews