Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,348 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone call was a bit long but all details were taken down meticulously which had to be done for the type of quote. Very friendly and no problem when I refused extra cover. Everything done in a professional manner and I was happy with the outcome, roll on the repair.”

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Posted 6 years ago

“Very efficient and to the point. The attempt to sell further insurance could not be categorised as a hard sell and the refusal did not appear to offend.”

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Posted 6 years ago

“Great response, repair not completed yet but hopefully soon”

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Posted 6 years ago

“Just ordered a repair with Go assist. Very polite staff and organised repair soon. My gripes would be phone call too long over 20 mins and having to take out the ‘Big’ warrantee which was more per month than all my other appliances were per month with another company.”

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Posted 6 years ago

“The service has been ok so far. The service is pretty efficient in terms of selling the product, which i’m hoping continues. I’d just prefer to not waste 10-15 minutes of my life on the phone for things that could definitely just be a web form or live chat.”

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Posted 6 years ago

“Very polite efficient and very professional also a very understanding asset and ideal person to be working in an environment of dealing with the general public.”

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Posted 6 years ago

“Very helpful lady on the phone sorted out repair man and insurance going forward not only for fridge freezer but other appliances also.”

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Posted 6 years ago

“£120 plus £8.00 insurance fee b4 the jobs even looked at then engineer rings after payment has been taken to try and delay the job for a week ???? Don’t think so”

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Posted 6 years ago

“Matt was really helpful. Very clear details given and I was very happy . He called me back to save me trying to talk to someone else Great service”

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Posted 6 years ago

“Great service. Engineer called and cooker repaired the day after I contacted Go Assist. Very helpful customer service rep. Overall excellent.”

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Posted 6 years ago

“Good customer services went the extra mile to help”

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Posted 6 years ago

“Was very impressed with the service received so far looking forward to the engineer repairing my appliance!”

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Posted 6 years ago

“I'm not the best person to talk on the phone but was put at ease with the man I spoke to and made everything easy to do I was very impressed”

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Posted 6 years ago

“Excellent and swift service from Go Assist.,”

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Posted 6 years ago

“Fast, friendly service. They sorted everything out quickly and took the hassle out of searching for a reputable engineer”

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Posted 6 years ago

“Helpful. Looking forward to getting washing machine repaired.”

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Posted 6 years ago

“Excellent response time and extremely helpful assistant.”

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Posted 6 years ago

“The customer services adviser who dealt with me over the phone was very efficient. He explained everything to me.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Great service over the phone and good patience from Reece. Everything explained clearly and no pushy sales.”

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Posted 6 years ago

Go Assist Ltd is rated 3.9 based on 1,348 reviews