Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,351 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

Write Your review

Tell us how Go Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer hadnt got a clue how to fix fridge still charged me £130 Stay well clear”

Helpful Report

Posted 5 months ago

“Tried to book to fix my freezer it gave me an £89.99 quote but than it was trying to take £120 out of my account instead. I didn't authorize the payment.”

Helpful Report

Posted 6 months ago

“also tried to take money from my bank despite cancelling”

Helpful Report

Posted 7 months ago

“They tried to take £70 membership from my card despite being told in writing I did not authorise it. Avoid using them.”

Helpful Report

Posted 7 months ago

“The company is a scammer, not sure how they got my account details, they attempted to remove £70 from my account and my bank blocked them. I sent a message to them how they got my details but no response. Rogue company.”

Helpful Report

Posted 7 months ago

“Bad service, bad customer service and un completed job”

Helpful Report

Posted 7 months ago

“Absolutely disgusting company. Not fault repaired. Dishwasher turned due to after. Absolutely No saftey used they switched it on and told it’s ok. My young daughter used Dishwasher and it blew all house electrics. Could had a fire. No safety, and no aftercare or concern Please everyone Stay clear from this company”

Helpful Report

Posted 7 months ago

“Please do not use this company, they take your money when no work is done. It has cost me £547 for a new syphon in my toilet, which costs £16 in B&Q. They are saying they put taps and a shower head in, it’s crazy I still have the same 30 year old taps and no shower head.”

Helpful Report

Posted 7 months ago

“Very very poor customer service they came around I paid for them to look at 3 machines two of them they couldn’t repair but charged me £120 each to tell me to throw them away then the one they could repair I paid them upfront for parts a further £200 total of £560 and have been waiting for them to return and repair the one for 3rd week running still waiting for my parts apparently…..waste of time and money this company stay away from them save yourself ball ache”

Helpful Report

Posted 8 months ago

“Came to fix my dishwasher, paid them £156 for parts sent an engineer who had no idea , started hammering away at the dishwasher treating it like a piece of junk, ending up pushing it back, unfortunately it doesn't fit anymore, with a big gap on one side and way too near the cupboard door on the other side. Obviously he never repaired it, still does not drain water away. Complete waste of money. Keep phoning Customer service to get somebody out, unfortunately they keep saying they are going to ring me back, but I am still waiting. Reading these reviews I know now they are all just money grabbers.”

Helpful Report

Posted 8 months ago

“Repair person left saying my washing machine was fine now. It was in fact unrepaired and I was the victim of this company twice - once for paying for a fictional repair and twice because a year later, there’s a charge of £69.99 on my credit card. Initially I didn’t recognise this item and so my card was declared compromised and a new card issued. I hope this means they won’t be able to claim the amount again in a year’s time. I don’t even know what the charge was for - it wasn’t the bill for the non-repair! I have no paperwork authorising them to take the amount.”

Helpful Report

Posted 8 months ago

“DO NOT USE, Go Assist and Big Warranties are the same company with the same Company Director, Richard John Waters. Go Assist will try to broker a repair warranty for Big Warranties, THIS WILL NOT COVER THE INTIATIAL FAULT IF IT RETURNS. I had a repair carried out which failed within 2 months, they claim repairs are covered for 3 months. Without sending an engineer they claimed the fridge freezer was beyond repair and refused to fix it. Big Warranties then refused to pay out because the original fault had returned. For context my freezer had stopped cooling, and all the engineer did was re-gas. No leak check, no parts replaced. This is like taking a car to the mechanic with an oil leak and instead of finding the leak the mechanic refills the car with oil and charges for a repair. The result seems to be that your initial repair is not guaranteed under Go Assist, the Big Warranties policy will not pay out”

Helpful Report

Posted 8 months ago

“DO NOT USE AT ANY COST - NOT EVEN HALF HEARTED ATTEMPT TO REPAIR MY OVEN - DO NOT USE THEM THEY ARE ATROCIOUS - YOU'VE BEEN WARNED”

Helpful Report

Posted 9 months ago

“Please don’t use this company spent £180 to get my dishwasher fix. Never fixed it engineer was useless. Tried to get refund but told no.”

Helpful Report

Posted 9 months ago

“Continual debits from my account and I had to get rid of the appliance over 4 years ago. This is theft!”

Helpful Report

Posted 9 months ago

“Sorry to say I am experiencing exactly the same problem. An engineer who simply hasn't a clue, a customer service that matches his incompetence and every attempt to gain more money from us. My cooker is in a much worse state than when they touched it - a total shambles. DO NOT DEAL WITH THEM! They need shut down..”

Helpful Report

Posted 10 months ago

“Please don't ever use this company!!!!! They should be prosecuted and the stopped from trading.”

Helpful Report

Posted 10 months ago

“Paid £140 to get someone out to sort my washing machine that stopped drying, company dispatched H.T Domestic Appliances Ltd the next day, within 15min he came up with 5 different ridiculous diagnoses until eventually he found an excuse to not complete the job and leave, fair to say washing machine is still in the same state, the £140 are gone and nothing was done. Not using ever again, might as well contact someone local that is not H.T Domestic Appliances Ltd.”

Helpful Report

Posted 10 months ago

“This company rip people off ,do not use them took £ 97 off me for repair then wanted to charge me another £100 so i refused .5 months later took another £50 from my bank !! And i was unable to buy food! Give this company a wide berth they,re rip off merchants !!”

Helpful Report

Posted 10 months ago

“This company are fraudulent and steal money from your account hiding behind another company called BIG Warranties. They don’t tell you all policy details to make you think that there is a one off cost when they actually take it monthly. For what ????????? Avoid at all costs and it should 0. I got nothing from them of any value”

Helpful Report

Posted 10 months ago

Go Assist Ltd is rated 3.9 based on 1,351 reviews