Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.92

3.9 Rating 1,352 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The young lady that delt with me was first class.I was made to feel a real valued customer, she explained everything in simple terms and was easy to understand. She is a great asset to your company.”

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Posted 8 years ago

“Nobody showed up. Nobody phoned - I have to chase Hoover directly. Eventually at 12 noon Hoover phoned to say they were not coming and engineer could now come on Friday. Go assist were useless and didn't phone or email me back despite promising they would. Very disappointing service - here's hoping after paying £170 someone can be bothered to turn up on Friday to do the job! Terrible service”

Helpful Report

Posted 8 years ago

Hi. The majority of our repairs go smoothly so we are sorry to hear you have had a negative experience. We agree that it's not acceptable that the engineer did not turn up and we are looking into this as a matter of priority. If there's anything we can do in the mean time please do not hesitate to contact us for free on 0800 8654 111.

Posted 8 years ago

“Engineer did not turn up no explanation. What's goin on. No number to contact engineer”

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Posted 8 years ago

Hello. The vast majority of our repairs go smoothly so we are sorry to hear you have had a negative experience. This is currently being looked into by our customer services department as a matter of priority, but if there's anything we can do in the mean time please do not hesitate to contact us for free on 0800 8654 111.

Posted 8 years ago

“It was very good that the engineers contacted me within the hour to book an appointment, but disappointing that they phoned on Thursday and couldn't come until the following Tuesday .”

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Posted 8 years ago

“The man, Sean, who I spoke to was very efficient, clear, friendly and helpful. He seemed to know what he was talking about and sorted things out quickly for me. However there was a lot of background noise from lots of other people talking as he was obviously in a call centre this made it difficult for me to concentrate on everything he said as I have extremely bad tinnitus. If this nois could be prevented it would make things much better for the customer!!”

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Posted 8 years ago

“I phoned go assist to request an engineer to fix my Neff microwave oven. A very smooth talking employee informed me that an engineer would telephone me and arrange a time frame for Friday of this week. I arranged a day off but no one called me and when I eventually got through to Neff they said they couldn't come and gave me a date for the following week, with no two hour frame. I had to pay in advance plus take an insurance policy out. Everything you coach your telephone operators to say borders on fraudulent!. Will never use you again you and will warn other people too!”

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Posted 8 years ago

Hi Halina, sorry to hear you were let down by the engineer. We're just as disapointed this has happened as you are. We'll keep a close eye on this repair to ensure that it goes smoothly for you. If there's anything else we can do, please do not hesitate to contact us on 0800 8654 111.

Posted 8 years ago

“No one has contacted me re my repair today?”

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Posted 8 years ago

Hi Caroline, I can see you spoke with our Customer Services team this morning who provided you with the engineer's direct phone number to arrange the repair. Hope this solves the issue. Go Assist.

Posted 8 years ago

“Responded to my request for a quote within minutes. Engineer booked for the day I requested.”

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Posted 8 years ago

“Very polite and not at all ruffled by our bad phone line”

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Posted 8 years ago

“First contact with this company and so far they appear to be at the top of their game, long may it continue!”

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Posted 8 years ago

“Excellent but too lengthy”

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Posted 8 years ago

“Easy to find your website”

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Posted 8 years ago

“Quick response time. Helpful and patient agent.”

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Posted 8 years ago

“Not sure what to write as I haven't had my repair completed as yet, but so far so Good”

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Posted 8 years ago

“Very easy to use online service”

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Posted 8 years ago

“Fast reliable service at a fair quote what could you say?”

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Posted 8 years ago

“Bought the policy on the basis that I could have the repair done on the Thursday, 2 days later. Turned out I have to wait 2 weeks. Not particularly impressed with the service, everyone is helpful but no one is accountable.”

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Posted 8 years ago

Hi Lorna, sorry to hear you have not received the service you expected. As you are aware, there were complications when booking the engineer which has added a delay. We are pleased to hear you find us helpful and we will strive to continue to be helpful and get your appliance fixed asap.

Posted 8 years ago

“Detailed and patient explanation taking me through various options. Polite and courteous.”

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Posted 8 years ago

“Very efficient and swiftly sorted out our problem”

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Posted 8 years ago

“Although the telephone conversation was very good Still waiting for the actual telephone call to book the repair in”

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Posted 8 years ago

Go Assist Ltd is rated 3.9 based on 1,352 reviews