Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,348 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted £70 for a replacement dishwasher part despite website saying fixed fee”

Helpful Report

Posted 5 years ago

Good morning Kerry, We're sorry that you decided to not go ahead with a repair with Go Assist. Whilst we do offer fixed price repairs, this is not applicable to the Labour only option that you selected. Kind regards, Team Go Assist

Posted 5 years ago

“Easy to book and good price.”

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Posted 5 years ago

“Very easy website to navigate through, explaining all options very clearly (conversely, my manufacturer's website was incredibly complicated and I gave up). Affordable options too, and good availbility of repair dates. Thumbs up from me!”

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Posted 5 years ago

“Simple easy to book.”

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Posted 5 years ago

“So far so good - need to wait to see if engineers turn up and mend but happy to get someone before Christmas and it was quick.”

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Posted 5 years ago

“Great company to deal with. Nice and clear easy to understand.would recommend again.”

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Posted 5 years ago

“Very easy and hopefully they will mend my cooker”

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Posted 5 years ago

“VERY EASY TO ARRANGE”

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Posted 5 years ago

“I contacted this company to arrange a cooker repair , paid over the call out fee and was told the engineer allocated to my area would contact me to arrange a visit . The original call was made on a Friday by the Tuesday I still had received no contact . I called the mobile no given by Go assist for the engineer, after several attempts eventually spoke to someone on Wednesday and was told he didn’t cover my area and had informed the company of this . I recontacted Go assist , after many apologies I was assured someone would call me back , I waited all day , no call was made . Thursday I called them again and was told they didn’t have an engineer in my area anymore . Nearly a week later I am looking for another company to arrange a repair . Very poor service would not recommend them .”

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Posted 5 years ago

“Fast and reliable in our time of need in the run up to Xmas.”

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Posted 5 years ago

“Very easy to book a repair.”

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Posted 5 years ago

“Daryl Boden, the engineer, arrived 5 mins early. He was there for 55 mins to fix what seemed to be an impossible task. I’m very happy with the service from start to finish. All for a fixed fee of £69 .”

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Posted 5 years ago

“If I could give zero stars I would. Asked for a repair to a dishwasher on 21/10 and paid £69. The next day after properly reading the terms and conditions I decided to cancel - which was within there 14 day cooling off period. After repeated emails I am still awaiting return of my £69, There customer service is a joke.”

Helpful Report

Posted 5 years ago

Hi James, Sorry you have not been happy with the service you've experienced. I'd like to chase this up and ensure you case is dealt with, therefore I kindly ask that you email your policy number and full name over to marketing@emailbig.co.uk Kind regards, Conor - Go Assist

Posted 5 years ago

“So far so good. Lseems efficient so far”

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Posted 5 years ago

“Disappointingly poor service, the engineer was quick to visit and diagnose the problem. I will order the parts sir and be back next Friday, Friday came and went so I called up to see why they hadn't been and apparently go assist hadn't confirmed the order of the parts. I chased go assist who were going to call back and now 2 weeks later I am still chasing go assist to authorise ordering the parts and come and repair the fault. They would have called me but apparently they cannot make outgoing calls! I now have to wait another week for the repair to be carried out.”

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Posted 5 years ago

“Quick , easy and informative”

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Posted 5 years ago

“Horrible horrible service. I booked an appointment online (and paid) for thursday. Didn't hear a peep from the company. Then on thursday noon, i'm told that someone will contact me within 8 hours. No one contacted me. I spoke to them on friday and I was told someone would come on Saturday and no one showed.... no communication, no shows. They just take the money and leave you hanging. Will never use again.”

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Posted 5 years ago

“If the repair is as good as booking it It will be excellent”

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Posted 5 years ago

“Easy to book, reasonably priced, looking forward to an equally excellent repair”

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Posted 5 years ago

“Excellent on line instructions, even for a non geek,”

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Posted 5 years ago

Go Assist Ltd is rated 3.9 based on 1,348 reviews