Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,351 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Filled in a form for a quote. Now being harassed via email and SMS. The normal means to unsubscribe from the emails and STOP SMS conveniently don't work. I've fixed my issue with another firm, but they are just harming there reputation by taking a short sighted view of unsubscribing leads. GDPR complaint is getting prepped now.”

Helpful Report

Posted 4 years ago

“AVOID at all costs, customer care is an absolute joke! AVOID at all costs! 1 Star review given because you can't give lower! Called Go-Assist for a dishwasher fault Error code 15 and they appointed NAC to attend. Engineer gave it a very quick look over, extracted a small piece of debris from the filter drain and reset the machine before leaving. 30 minutes later, the machine stopped again with the same code displayed and a full base of water. Go-assist were alerted and several weeks passed before the same engineer reappeared. Having informed him that E15 (Siemens confirmation) was an internal leak code, he refused to accept that this machine could possibly leak as it had a sealed tank. He did another reset and tried to apportion blame to a copper pipe that has never leaked (which we tested with him in attendance), but had a a very small green streak which was left from installation 10 years ago. He left within 10 minutes and the machine failed again after half an hour. I called Siemens directly and they confirmed the E15 code was an internal leak to which end I called the engineer directly and informed him Siemens's diagnosis. He refused to return to fix the fault as he claimed there was no fault with the machine when he left. Siemens advised this code would not be displayed in such a short space of time (typically mid-cycle) Subsequently, significant water damage from the machine emanated through the kitchen units causing in excess of £10,000 damage! I called out a Siemens engineer to rectify the fault and he was incredulous that the engineer from NAC hadn't even bothered to remove the door and look for a leak? Once the door was removed, the leak was clearly visible from the sump pump and drain which if properly addressed in the first instance, would of been repairable. Such was the damage that there was no alternative but to replace the unit and an extensive repair is in progress to replace the kitchen units. Follow up with Go-Assist has been dreadfully stressful. It is impossible to speak to anyone in customer care or complaints other than by email. This highly unprofessional approach continued by not responding to email and phone calls only achieved responses of "we are following up a compliant with NAC and awaiting their response." Despite a plethora of evidence provided by the loss adjusters, Plumbers, kitchen installer and Siemens Engineers (paid for by me) they refuse to accept the leak came from the machine or that their engineers diagnosis was flawed from the outset. They now refuse to respond knowing full well they are liable for the damage caused. Having removed the offending unit, the damage could not be clearer, but GA refuse to accept any responsibility whatsoever! Images below are of the internal leak damage taken by the Siemens engineer which Go-assist refuse to accept. Further damage spread to a significant potion of the kitchen island requiring a complete rebuild. Unless your fault is a simple fix on/off reset, be warned...get an independent assessment, have a plumber in attendance, but ideally use D&G or call the manufacturer and pay for real expertise!!”

Helpful Report

Posted 4 years ago

“Dear diary. Six weeks in now. As the nights draw in I wonder will they ever do as they promised? Will they fix the door they broke, let alone the oven I asked them to? My elderly mother and my kids grow weaker (and more Italian) by the day as they are forced to eat nothing but pasta....this company is more of a mess than the spaghetti Bolognese the kids have just eaten....”

Helpful Report

Posted 4 years ago

“Horrendous. First engineer no problems. Terrible communication. Held hostage to pay for more parts due to their errors in order forms. Second engineer was a no-show and they want me to pay for a third visit. I'm reporting them to every ombudsman I can. Just go to a trusted local.”

Helpful Report

Posted 4 years ago

Thank you for providing feedback on your recent experience with our service. We have received the additional information you provided on Trustpilot. We appreciate your frustrations however, as per our terms and conditions, we cannot provide a refund due to the engineer attending and diagnosing and due to parts having been ordered. An email was sent on the 08/10/2020 giving further explanation regarding our terms and conditions - Team Go Assist

Posted 4 years ago

“Dear Diary. 5 weeks, 3 days. They don’t write, they don’t call. Heartbroken as much as I am Ovenbroken”

Helpful Report

Posted 4 years ago

Thank you for updating your feedback regarding your experience with Go Assist. We apologise for the delay in getting back to you, we are currently waiting to hear from your engineer. This has been passed to the team to look into as a matter of urgency. Team Go Assist

Posted 4 years ago

“ENGINEER HAS NOT CALLED OR PHONED AS PROMISED, SPENT WASTED DAY WAITING AND DO INTEND TO COMPOUND THE FELONY, JUST WHAT MY MONEY BACK. SHOULD HAVE READ THE REVIEWS FIRST. DISGUSTED OF FETCHAM.”

Helpful Report

Posted 4 years ago

Thank you for making us aware of the recent service you have received. We understand your frustrations regarding waiting for an engineer who has not yet attended. We look to provide fast and efficient repairs, and as this is not the level of service you have received, we would like to investigate this further. Please can you send an email to marketing@emailbig.co.uk with your reference number and postcode.Team Go Assist

Posted 4 years ago

“1 star is 1 star too many! DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO FLUSH DOWN THE TOILET. I echo everything that is said in the other dire reviews- absolutely shocking. You can’t get to speak to anyone with the authority to deal with the issues as apparently, the managers ‘don’t take phone calls and don’t speak to customers’. Consequently, the £500 I paid this company 2 months ago is in their account and I have no idea whatsoever when my dishwasher will get fixed. I’ve been fobbed off with the promise of an e-mail or a phone call....... to get nothing. I feel heartily sorry for the poor advisors who have to answer the phone and at best, can only keep spouting a fobbing off script, which only serves to further infuriate. Absolutely woeful!!! They were quick enough to take the cash and then you’re left high and dry.”

Helpful Report

Posted 4 years ago

Thank you for making us aware of the recent service you have received from us. We apologise for the negative experience you have received and understand your frustrations, which have been fed back to management for review. A refund has been issued to you on the 5/10 and hopes that this finds you well (it can take 3-5 business days for refunds to be issued). Should you have any further queries, please do contact us.

Posted 4 years ago

“Go Assist took the call out money well in advance and now will not complete the repair without another callout fee. I gave all the repair part details on booking the callout. I DO NOT RECCOMMEND this company as they are expensive and refuse to do the job; replace a broken inner glass on the door of a microwave. Not beyond them I would have thought.”

Helpful Report

Posted 4 years ago

“DO NOT USE! USELESS COMPANY THAT GOT US WAITING TO REPAIR A MICROWAVE DOOR FOR OVER A MONTH NOW AND CANNOT GIVE US AN ESTIMATE OF HOW LONG MORE WE ARE TO WAIT! Sent engineer out the day after we purchased the first repair (£79) plus £7.90 x 12 = £94.80 one year’s insurance. Engineer physically made it possible to close the microwave door BUT the microwave COULD NOT register this! Basically the repair was useless. We rung to tell the engineer it wasn’t fixed. Was told apparently some parts were required. A MONTH, MANY HOURS AND MULTIPLE CALLS LATER we were STILL TOLD the engineer was WAITING FOR PARTS from the manufacturer. How is it possible that we are to WAIT FOREVER? They could not give us an estimate and in fact had told us they would get the part number by the 28th September (Monday) when I rung on 25th (Friday). Come Monday, NOTHING! We call on 30th September wait 29 minutes to talk to a customer service agent and what do they tell us? That they will email us when the manufacturer replies! What? There is no deadline? So what if it takes 2 years?”

Helpful Report

Posted 4 years ago

“Dear diary. One month two days in. The incompetence is wearing. First engineer misdiagnosed the fault and then broke the oven door. After days of calling a second engineer finally arrived. Apologised for the original misdiagnosis and said he would get the parts. Didn’t get the parts. Multiple phone calls again (to lines they do not answer) and told that the door was now magically fixed! The fact the engineer didn’t even touch the door implies he is capable of the miraculous. I fear go assist only work in miracles”

Helpful Report

Posted 4 years ago

“Do not believe the "No fix no fee" claims from this company. Paid £280 up front for a repair to fridge freezer. Engineer came and said I needed a new compressor which would cost an extra £105. Paid this in good faith but when engineer came to fit part was told this didn't fix the problem and when I called Go-Assist was told that I was not due a "no fix no fee" refund as hidden in the small print of conditions was a clause that says if they try and fix it but can't customers are not due any refund. Avoid this company!!!!”

Helpful Report

Posted 4 years ago

Thank you for providing feedback on your recent experience with our service. We understand your frustrations and our complaints team are aware of your recent experience and are looking into this for you. Team Go Assist

Posted 4 years ago

“did not have the require part, no communication for 10 months unless I initiated it, despite having taken payment. Avoid this company.”

Helpful Report

Posted 4 years ago

“PLEASE DO NOT USE THIS COMPANY 'Go Assist'. My experience: Took up the insurance, paid £79 for microwave engineer call out charge. My microwave was just not heating that is all. Engineer came and within minutes blew up the Transformer which caused the appliance to smoke and make loud noise. When I compliant, engineer came and took it to the work shop and after a week I got a call from Go Assist saying I need the following parts: Magnetron, Transformer, Diode and a Capacitor. As a good will you just pay £242 for the Transformer. When I went to cancel my insurance I was charged £50 by Go-Assist. Brand New Microwave costs between £148 to £428 with 2 years plus 5 years of Parts insurance. I would rather not think about this company and have sleepless nights then to pay them £50 and got rid of.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY This company doesn’t eve deserve a star. Reported a broken fridge freezer back in July, an engineer comes out says parts need to be ordered. We constantly get told to wait....2 months later and we are without a freezer in a global pandemic. We have contacted the company I don’t know how many times and they are useless. They have now told us that the parts aren’t coming until at least January. They have taken from us over £600 from us and we therefore can not afford to buy a new fridge freezer until they give us our money back. They are now trying to say the parts are non refundable to which we were never told, we are still trying to get our money back. DONT NOT USE THEM!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Chloe. Thank you for providing feedback on your recent experience with us. We are of the understanding that this has now been resolved for you due to the contact made on Trustpilot and our social media pages, with a refund sent to you. Team Go Assist

Posted 4 years ago

“Just contacted Watchdog. 3 weeks on fridge/freezer still not working paid for parts not sure I needed engineers and call handlers have amnesia. Freezer 18 degrees fridge 14 degrees warmer than outside. Having spent so much £79 call out, insurance, part £255.90 and £149 for a small fridge freezer to keep me going after losing £100 food after I was assured after E hours freezer would be ready”

Helpful Report

Posted 4 years ago

“A terrible companyRip off merchants my fridge freezer needed a spare part the 2 so called engineers came into my house no masks & no shoe protection. Go assist wanted to charge me £800+ for a spare part that I could buy for £276 inc vat.Do not go near this company. When I enquired about the repair I was told a lot of untruths(LIES) get a local repair engineer to repair your appliance. No positive points👎”

Helpful Report

Posted 4 years ago

“Although I did not use this company for my repair, the service from Alba was excellent. She explained the various options to me in a clear and honest way. She was very professional and I will say she is a credit to this organisation. Thank you.”

Helpful Report

Posted 4 years ago

“Although I didn't use this company for my repair, the service I received from Alba was excellent. She was thorough and explained the various options to me in a clear and honest fashion. She was very professional and I will say Alba is a credit to the organisation. Thank you.”

Helpful Report

Posted 4 years ago

“after reading so many negative comments I was really worried so I called Go Assist and asked if I could have a refund- They sent an engineer out today and he has fixed my fridge freezer. Thank you so much will be using again if I ever need to”

Helpful Report

Posted 4 years ago

“Absolutely appalling service. They gave a very hard sell on their warranty almost to the point of arguing with me when I refused it. They then took my money for a dishwasher repair and said “we always aim to have an engineer with you within 48 hours”. They use 3rd party engineers and booked me in for 2 weeks later. I demanded a refund and called a local engineer who came the next day. I would strongly advise against using Go-assist.”

Helpful Report

Posted 4 years ago

Go Assist Ltd is rated 3.9 based on 1,351 reviews