Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.93

3.9 Rating 1,351 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank Arcridge for their excellent service, and great communications. Our expectations were exceeded. We will definitely do more business with them in the future.”

Helpful Report

Posted 6 years ago

“Conned then robbed by thieves! I phoned go assist & given 2 options to choose from. I chose the second option where I paid £149.97 & £26.85 for the first quarterly instalment for 12 month to big warranties. I was promises a no fix no fee & that I would get a washing machine of the same value as mine if unable to fix. Yet the money was taken out straight away on the 1st Oct '18 even when the engineer Geoff Evans (name & shame) didn't come until 10th Oct. He was in my Kidderminster home for no more than 10 minutes after finding a wire in the machine. He was very rude when I phoned him back to do a proper job. I was told I would have to have the same engineer which I refused then told during another phone call that they had been told by the engineer that he had fixed my machine & therefore I couldn't have a refund. I am going through the dispute department of my bank to get my money back. My advise, do not touch go assist with a barge pole or any other company that behave in this disgusting way!”

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Posted 6 years ago

“So far, so good. A friendly and helpful call centre gentleman who dealt with my query professionally and with little fuss. Hopefully the repair of my freezer will be equally as efficient. The complete opposite of Curry's home repair service. Many thanks.”

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Posted 6 years ago

“The tech was polite and superb in fixing our TV. The fixing price was also affordable for us. Warm regards.”

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Posted 6 years ago

“My experience with this company has been great. As a surgeon, sometimes I had emergency calls, which required me to cancel my appointment at the last minute. But they are very helpful in rearranging my appointments. They do professional jobs too, fixed every appliance.”

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Posted 6 years ago

“I was very pleased with how they did their jobs. This is one of the best service companies.”

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Posted 6 years ago

“THEY REALLY KNOW WHAT THEY ARE SUPPOSED TO DO. FIXED MY WASHER PERFECTLY.”

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Posted 6 years ago

“Very helpful so far .... Decided to take out annual cover to cover my expensive equipment .... Fingers crossed that turns out to be a very good choice ....”

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Posted 6 years ago

“Great service and good advise, helpful operator.”

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Posted 6 years ago

“Very helpful and cheerful on a the phone explaining everything”

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Posted 6 years ago

“I was calling them to do TV repair at first, but then after they had finished the job, the technicians kindly did a quick inspection on my fridge, which was making weird sounds at that time. Turns out my fridge will need repair soon too!! I have no doubt in hiring them again.”

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Posted 6 years ago

“The man Go Assist sent, arrived at my home a bit early. He then quickly examined my washing machine and decided it would cost too much to repair. Instead, he helped us secure a new one from my warranty company. Thanks!!”

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Posted 6 years ago

“I would recommend them to every friend I know. They have great technicians who work very efficiently.”

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Posted 6 years ago

“Excellent prompt efficient service”

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Posted 6 years ago

“Great service! They sent me a very attentive technician, who worked very fast replacing the part my fridge needs. I won't hesitate to call again!!”

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Posted 6 years ago

“My handyman showed up on time and was respectful. I am pleased with the professional service he had given.”

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Posted 6 years ago

“Very efficient with contacting me and very good customer service”

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Posted 6 years ago

“I got very good service from them! The technician whom came identified the problem right away, and he was also very friendly.”

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Posted 6 years ago

“Matt was very helpful and clear. Took time to explain everything. Now waiting for engineer to contact.”

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Posted 6 years ago

“They seem very efficient and professional in doing their jobs. Making an appointment with them was easy, technicians came on time, and they were very capable to fix things. Thanks.”

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Posted 6 years ago

Go Assist Ltd is rated 3.9 based on 1,351 reviews