Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.92

3.9 Rating 1,352 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lauren offered detailed but easily accessible information and advice”

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Posted 8 years ago

“Good polite service”

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Posted 8 years ago

“10 weeks and repair not completed. In addition the annual maintenance plan they sign you too has now charged 3 months and that's before the repaid gas even been completed. Avoid!!!”

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Posted 8 years ago

Hello Mr McConnochi, we're sorry to hear you have not had a good experience so far. An engineer has been out to your appliance numerous times but as you are aware there are complications with the repair. The new parts have been delivered and we are working as fast as we can to resolve this. In regards to the charges this is from a different company and you will need to contact them direct.

Posted 8 years ago

“Fast, polite, efficient.”

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Posted 8 years ago

“Amazing costumer service and great advise!!”

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Posted 8 years ago

“Easy to deal with, very helpful.”

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Posted 8 years ago

“Very good service very polite and sent confirmation text within minutes would use again very satisfied customer”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Very happy with agent & very helpful with my enquiry.polite & friendly..”

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Posted 8 years ago

“If my washer gets fixed, then it will be a very good service.”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Excellent adviser was very happy with the way she dealt with my call, with respect and experience.”

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Posted 8 years ago

“Very friendly and efficient service and customer service”

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Posted 8 years ago

“Very helpful answered any questions I had”

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Posted 8 years ago

“I rang today and everything seemed to be okay and I was told that a booking had been made for a repair on Monday 19 Dec for our fridge freezer when I was given the impression that the only question would be what time would suit us on that day. This wasn't the case as I was contacted and told the actual day would be Weds 21 Dec! Customers assume that we are dealing with one company and when we are told certain information this is what will happen not that you subcontract out and the actual booking for the repairs is out of your hands. This is not helpful especially as I spent an hour changing all my appointments from the Monday to other days.....I have now been put on a cancellation notice. All not good!”

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Posted 8 years ago

Hi Andrew, sorry for any confusion with the booked date. We completely understand your disappointment and have done our best to organise your repair at the earliest date available. Our engineers are extremely busy at this time of year and appreciate your understanding.

Posted 8 years ago

“Found the adviser extremely helpful and very efficient very good at explaining process Only thing not too keen on is the long wait for a repair”

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Posted 8 years ago

“Since my last review in mid December things have gone from bad to worse. Nearly 8 weeks later i still have no dishwasher despite 4 engineers visiting ( 2 of whom brought wrong parts!). coupled with this i have lost considerable having to wait in for engineers who can't give a time in advance except on the day itself when i have already had to cancel appointments. as i am self employed and my wife works this is costing us a fortune. the whole thing is disgusting and i still have no idea when the next visit will be. 7th February 2017 Bad experience unfortunately. Having spent a lot of time setting a repair call on the phone which involved quite a lot of time consuming detail including agreeing that repairs would be carried out next Tuesday ( please listen to your recorded call) I was most dismayed to receive a call this afternoon to say that no repair engineer would be available on Tuesday at any time and that was that. I had explained that I had a very busy schedule next week and that Tuesday was the best day to fit this in as no specific time can be booked in advance. Would you please cancel my cover and refund all the money that you have taken off my credit card please. I look forward to receiving written confirmation of this. Malcolm Aldridge”

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Posted 8 years ago

Hello Malcolm. We understand it can be frustrating to not get offered a repair on your preferred date, but due to the time of year our engineers are extremely busy. A member of our Customer Care team has since called you to arrange an earlier date, so hopefully your opinion of us has changed and your repair gets sorted quickly and efficiently as you'd expect.

Posted 8 years ago

“Very helpful but seemed in a rush to get through the call. Sometimes hard to.understand all the details. However I'm happy with the deal I was offered. I hope my repair goes well too”

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Posted 8 years ago

“Very helpful friendly staff. Made a stressful situation of a broken oven just before Christmas a lot better!”

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Posted 8 years ago

“The gentleman explained everything to me and was very helpful ???? Sold it well”

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Posted 8 years ago

Go Assist Ltd is rated 3.9 based on 1,352 reviews