Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,077 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Have had a really good experience, team were very responsive, clear on when and what would happen with the new boiler and then when we had a small problem, immediately fixed the issue with no questions, I will recommend them for sure”

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“Very professional, courteous and affordable”

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“Excellent service in every respect.”

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“A very good service . It was fitted within a week of ordering. Fitting was done within six hours on the day the Engineer done an exceptional job and left my house and garden spotless . Has left me with a nice warm house THANKYOU”

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“Didn’t go exactly according to plan, scheduled for a Friday Actually went completely down the pan & was a borderline disaster A very competent Kelly Woolcock made it work over the weekend She instructed me where to collect the boiler from Saturday morning & coordinated the Engineer to install it over the weekend The 4 stars are for her efforts & her efforts alone Everyone has problems & makes mistakes, it’s how you address them measures the true quality business person Qualifying “ was the item damaged “ carton base severely damaged boiler inside just about escaped damage”

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“Great service friendly and safe”

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“Good service but still with room to improve. My family name was misspelled and even after getting corrected I still receive emails with the wrong one. Instalation start and end day a bit longer then advertised but still ok.”

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“They installed my boiler following day when I called them. And when there was a problem, they reacted quickly to resolve it via an independent engineer.”

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“5 star service by a great company installed my new combi boiler on 10/12/2020 in 5 hours very professional installers and what a difference over our old 12 year old boiler”

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“We received excellent service, from the beginning, from obtaining our initial enquiry through to sales, quote and installation. We received the best price too after 3 gaining quotes. Plus we had the new boiler installed very quickly and efficiently in just one day before Christmas by a hard working engineer. We would highly recommend using Glow Green Limited to others. We have also taken out their care plan too to cover our boiler.”

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“Great price and installation and good price for aftercare and extended warranty”

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“Very pleased with the yearly service. Very nice engineer and explained fully what he was doing.”

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“Very efficient, rapid response. Thoughtful and helpful.”

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“Very efficient and good value for money”

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“Nightmare again - awaiting for repair almost 2 month. It is maybe leaking only but problem for me. Every 2 days I need to check the bowl under leaking part. They lost a ticket when order a part. They will order part again.”

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“AVOID AT ALL COST!!! These good reviews must be fake had terrible experience with them. Sales team was fantastic in doing their job sold me valliant 30kw boiler with installation for a good price. Install was booked for 09/12/2020 8am-10am. Took day off from work and boiler arrived in the morning with no engineer. Called them at 1030 glow green telling me they thought engineer has started installation of the new boiler. Told them well im in my house and theirs no engineer here. They said they will call him and find out. 1hr later i call them they said engineer should be with you. 12.30pm no engineer called them again they tell me they cant get hold of him and dont know what happed. Told glow green that i have a 1 yr old son and 5yr old daughter at home who suffers from asthma also my wife who suffers from severe asthma and cold house is not good for them so i need this boiler installed and working asap so they Rebooked for installation for next day which had to take another day off from work. engineer arrived can see him on my drive shaking his head as he is looking at the roof where the flu pipe comes out. Went outside and asked him if his the engineer said yes but unfortunately he wont be installing my new boiler as his ladders not long enough. He said his going back to his van to make a call but drove off with out informing me whats happening. On the phone again when i got through customer service saying they are just a call handler will pass me over to scheduling when i spoke to them they said a manager will call me when he did call after few hours told me definitely engineer will sort this out and they are sending their best man but it will be monday which i agreed and i will be compensated for this. Monday come patiently waiting but no engineer. Called glow green at 10.30 scheduling team and manager on meeting will call me when they are done. Waited 4 hours still no call and then decided to get my money back. Told them they better come and pick their boiler this week and refund me my deposit £1175 or else i will be taking legal actions against them they arrived the following day and collected their boiler and refund was issued to me and no compensation for taking time off from work or my troubles. Got a local boiler company to come down and install a new boiler within 2 days. Avoid avoid avoid avoid avoid avoid”

Helpful Report

“Please heed my advice and do not go with Glow Green. I chose to have my boiler and heating system re-done with them for a cost of over £1000 more than a local installer due to their supposed good reputation and reliability. However, this is now money down the drain. Not only did the initial install get cancelled the night before or the morning of on two occasions, when they finally arrived (after much pushing on my side to ensure the right person was coming), they completed half the job without booking a follow-up. Glow Green then took the remainder of the charge from my card without my consent or even notification, despite the works not even be close to complete, and refused to refund me. I didn’t even give them consent to store these card details so be careful. After the first part of the install, the hot water stopped working and I had to call them multiple times a day for three weeks to try and get someone round to have a look, let alone get a follow-up installation date booked in. Every day of this with a two-year-old was torture and caused great stress and anxiety. Throughout that three week period, I was promised on two further occasions that someone would turn up to complete the job, but they did not. Prior to each one of those missed appointments Glow Green had the nerve to phone me and ask for more money to be paid in advance. Side note: it transpired (which I discovered only after I requested a SAR) that the reason for these delays was that Glow Green had not paid a large amount of money due to the plumber for previous jobs, so he just wanted reassurances that he would get paid. That Glow Green failed to provide that, and we were the ones impacted, is shocking. Throughout this ordeal, only their complaint handler Adam, who I presume had me on speed dial the number of times we need to interact without things moving, seemed to take this seriously. And although he escalated to upper management numerously, nothing was down very fast despite us having no hot water. At a very cold time of year. They left the job unfinished, having installed the tank and not even attempted to put the cupboard back together. I was told by them that within their T's and C's they could destroy as much of the property as they needed to complete the installation, and were not accountable for even trying to put it back. I have raised my case to both the Furniture and Home Ombudsman as well as the Financial Ombudsman such are the breaches of trust and service by Glow Green and their lack of accountability in the resolution. Please, I implore, you look elsewhere.”

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“I wouldn't recommend Glow Green. I had a new boiler and 3 radiators fitted. The first engineer turned up and said it was a 3 day job and he'd only been allocated 1 day so it was aborted. The next engineer turned up a week later and took 4 days. There were problems afterwards which took weeks to fix. The customer support/service team are unresponsive.”

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“1) You installed 4 defects in my home. 2) Your engineers left my home twice knowing there were defects. 3) It took for Gas Safe Report for GlowGreen to rectify the issues. 4) My wife and baby have had to leave the home multiple times so engineers can complete work. 5) Workman have turned up with no time agreed 6) I have lost 2 annual leave days. GlowGreen told me work would take 2 days to complete 7) Have had to rely on my work being flexible in order for me to take these phone calls and multiple engineer visits 8) Materials left at my home and in my loft 9) Multiple Phonecalls by your staff asking me about work being completed (when workman hadn't even turned up) 10) I had to purchase a new shower system at extra expense to us. GlowGreen did not inform us we would need to do this when purchasing a new boiler. 11) Brickwork was damaged by engineers, remains were just left outside our home. Roofer visited and did not replace any brickwork (Callum had agreed brickwork would be replaced and cement would be used to fill in gap) A large amount of cement was used to fill the external flue gap as well as broken brickwork. PHOTO WAS SENT TO GLOW GREEN the same day.”

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“So 23 days late and on the 7th attempt my boiler was installed! However only because the installers job had been cancelled as my installer was not available. Great guy, not his fault he arrived late with no idea about the job. Initially still no confirmed roofer and he had to then order the missing flues for the job. Eventually at about 6:30 pm they left. I still find it inconceivable that various sections cannot speak to each other and promised calls by various managers to me have still not taken place. I recommend them to another resident and same story in an incorrect quote and an increase which she denied and cancelled. I have still not been contacted by the mysterious Complaints Department and was only called following the negative review I provided! The only reason I give 1 star is that after everything I was put through I was provided with a discount which unfortunately does not compensate for the numerous emails and phone calls I made. They do not seem to have their own engineers, who are only paid on a successful install regardless of who may cause a failed installation. I am stuck with them for my servicing and am already dreading a call for a future service. Seems and pardon the pun, but only glowing reports feature!”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,077 reviews