Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Friendly service, easy to use online website. Fast and quality installation. Reasonable prices.”

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“Quick and good job”

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“Very nice Engineer new what he was doing.”

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“Terrible customer service. My partner had a long conversation on the phone with salesman Chris about moving the boiler from one room to another when replacing the boiler. 0 notes must have been taken as when their installer rocked up he had no idea of the change in room. Firstly, installer Lee tried to call, which was met with we'll be in contact shortly (this didn't happen). Tried one of their numbers no answer on hold for 10 mins. Tried another number and got through, only to be told they would have to deliberate and get back to us shortly. No answer for the next hour and finally our installer called it a day. No call for the rest of the day. What a huge waste of time and they don't pay the poor installer despite driving 2 hour round drive for their error. Will promise you the moon on a sales call, but don't bother. I assume they will come back with a higher quote now and waste everyone's time. I'll be going for the local guy next time.”

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“Appalling service. I ordered my solar panel installation on the 23rd March. The sales representation was very knowledgeable about the product and answered all my question well. The deposit was paid and the preliminaries required completed on schedule. At this point the service provided fell away entirely. When I spoke to the installation team I advised them of my holiday dates so that they could work round them. The first date given was during my period away. This was after resolved after two phone calls. The next date agreed upon was for a week after my return. A few days after the call I realised I had not received any confirmation of the proposed date and had to phone the installation team again. They duly sent a confirmation e-mail. On return from holiday I phoned to ensure all was progressing according to plan and was please to hear this was the case. On the morning the scaffolding was due to be fitted I contacted the Glow Green to obtain a rough timescale for their arrival. No one could provide me with one. Several phone calls and six hours later they admitted that no confirmation for the work had been received. Consequently my day was wasted. Without the scaffolding the rest of the work could not proceed. I had cleared my diary for the following two days in addition to the day the scaffolding was due to be fitted these where also wasted. There was no explanation as to why the scaffolders lack of confirmation had not been spotted during my previous calls or any apology. I still await a full explanation. In my opinion this showed a total lack of care to ensure Glow Green had completed their side of the installation contact, a casual approach to customer enquires and a total disregard for the customer time.”

Helpful Report

“Excellent service from Engineer’s Craig and Jack efficient and friendly…disappointed with delivery of boiler 1 1/2 late leaving Engineers waiting.,l driver said the money wasn’t paid to book the slot ….not good enough let the whole team down. Was 20 mins on hold on phone…”

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“Hopeless almost from the outset. Poor telephone system - breaking off and cutting out. Took payment for a product that is not available. Cancelled survey. Cancelled installation with no warning. I recommend not using at all.”

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“Avoid at all cost!!! Ripp off/ layers/run away if yoy can before lot of problems happens!!!!”

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“We booked in to have a boiler, radiators and pipework installed for a Mon-Thur. We were told that the boiler will arrive on the Friday prior so that it is there and ready to go. As they couldn't give us an exact time of arrival, my wife waited in for the boiler delivery. We then had a call from them on the Friday saying the boiler is not in stock (should of known this well in advance of the delivery day) and they would phone me on Monday to discuss options and availability. No phone call. I then phoned them on the Tuesday to find out what was going on and they then told me the Boiler was back in stock and the fitting date had been pushed back by 2 weeks. This wasn't ideal seeing as we had other works planned to be carried out on the Friday after the original completion date. I decided to phone for a refund (paid half upfront and the rest would be due on completion) and they said that someone will contact me urgently on that day. No phone call. Two days later I phoned them and asked what was happening and the lad was very helpful and was able to arrange for boiler delivery and installation to start the next day. We accepted this and then had a voicemail telling us it had been pushed back a day. Then another call it was back to next day. After the original timeline was scrapped, we had to cancel several contractors and subsequently had to pay booking cancellation charges. We phoned up to see whether they would reimburse us for any of these charges which were due to issues at their end and not ours. After a few calls back and fourth they made an offer which was quite frankly, insulting. As works have already begun there is no going back but I truly regret using this company. I can see many positive reviews so am aware that they are probably a good company on a whole but the experience and run around I have endured has put me off and with the total payment being around 6k I feel like I could of been treated a bit better and more efficiently.”

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“I am happy with your service”

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“Very unhappy with their customer services. After my boiler was serviced by them it started losing pressure, unless I had the heating on. The water was going lukewarm to cold during showers which is not pleasant. I called them to get the issue fixed and they did not take any responsibility for it. I was also told I would have to pay about £200 to have an engineer come over. Do not bother with them, buy your boiler from somewhere else.”

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“The Sales person was fine, no problems, but the first engineer scheduled twice let me, and glow green down his excuses were perfetic thus I had to wait longer that was stated in the original sales discussion . However the engineer that did eventually carry out the job was vert good,”

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“After the fitting of the boiler 2 issues cropped up . Firstly the hot water needed adjustment . They refused to send an engineer to have a look at the boiler . I was told to contact the manufacture to sort it out . Secondly during the boiler fitting my floor tiles got dammaged .I emailed straight afterwards now 4 weeks gone nothing has been followed up to now . Need i say any more I have had dealings with roague traders in the past 30 years as a landlord this company has all the traits of a roague trade company . Beware !”

Helpful Report

“Rather use your local plumber who may charge a little more, but will do a site visit (essential) and provide an actual service. False advertising on website claiming 48 hours for emergency installation but actually took two weeks to confirm an installation date. Despite the company sending two emails confirming installation date, They never showed up for the delivery of the boiler, or for the following day installation. I waited in all day and no one called to apologies or communicate anything! When I called to find out, they lied about a delivery lorry breaking down, then about a microchip problem, and it finally turned out that they had no stock of the Vaillant boiler. You would think they would have been aware of this problem two weeks prior , when I booked and paid for the new boiler, or in the days leading up to the installation date? They then offered me an inferior boiler to be only installed in another two weeks!! This seems to be their standard operating procedure if you look at the other complaints. They also will charge you a £250 cancellation fee in their terms and conditions, but are unwilling to cover loss of rental income for not showing up. They will probably respond to this with their standard: "We appreciate you have not received exceptional service”, but beware they do not give a damn about the terrible service they offer!”

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“Good fitting service I do prefer a telephone conversation instead of email that was my only draw back”

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“Sorry I don't do reviews”

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“Very efficient from start to finish. Excellent communication via phone & email throughout. Competitive price too. No complaints at all!”

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“Really happy with both the service and the solar panels. I feel very smug knowing I'm doing my bit to save the planet and my finances”