Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Engineer was prompt clean and courteous would definitely recommend them”

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“I was very happy with the installation of my boiler and ste and max the installation guys were excellent 👌”

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“Great company! From my initial first phone call to new boiler installation, everything was first class. Very happy with my new boiler, it positively purrs compared to my old inefficient one. Would recommend to my friends and family.”

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“Quick and easy process”

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“excellent company and their tradesman was excellent would recommend”

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“I placed an order for Solar PV with a battery in early February 2022. Initially I was told installation including battery would be completed with 6 weeks, then I was told DNO applications would take 10 weeks, which turned out not to be true. We agreed an install mid-March and I waited. On the day we were let down, but this wasn't confirmed until the next day following hours spent on the phone trying to get things sorted. We were delayed until April but then let down again. We were asked to agree to additional costs for scaffolding before scheduling again for this month and I have just been let down again. In addition, the wrong parts were delivered which too a few additional deliveries to resolved and a non-MCS accredited engineer was booked for our first attempt. All the installers I have spoken to suggest that every customer they deal with has problems similar to my own. In addition emails are not replied to, every call will have you in a queue for 30mins+ and when you do speak to someone they are never somebody who can take ownership of your problem. I've had so many broken promises now that I do not believe them any more. I've seen so many examples of other customers with similar issues that I do not trust the review score I am seeing here. Glow Green are either creating false reviews, rewarding positive reviews or selectively inviting reviews for successful installs, but I expect a high proportion of bad experiences that is not reflected here. Do not use Glow Green, use another company who have their own installers instead. It's definitely worth paying more.”

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“Excellent service”

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“Great service from start to finish”

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“Extremely business like.”

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“Fuss free purchase and installation. Great.”

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“Everything went smoothly no problem at all from start to finish.”

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“Totally unhelpful with problems after installation”

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“Awful experience. Several errors, poor customer service and an install that cost me an extra £5000 due to a reroof.”

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“Brilliant company fitter clean and quick all together great service and company to deal with”

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“We have had a horrible, stressful experience with the installation of our solar panels with this company, and we want to warn people to go elsewhere. Glow Green is clearly a bunch of cowboys who don't give a fig about their customers - they are keen to take your money as soon as possible, but that is where the enthusiasm ends. We are so worried about the poor customer service that we are considering reporting them or resorting to the Court if necessary. Please go elsewhere with your business.”

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“Left with leaking pipe work and damage to our kitchen ceiling after a boiler installation. If we hadn’t had the work completed we would not have the problem. We also have no hot water to our bath. Poor customer service!”

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“Do not spend your hard earned money with this unhelpuf business! After a boiler installation we have been left with the damage in the photos and no hot water to our bathrooms taps. The installation caused our existing pipework to leak and Glow Green have refused to take any responsibility. If we had not had this work competed we would not be in this situation with 2 small children who need a bath! I'm not one to complain but I don't want others to find themselves in this situation. Keep looking to find a better company for your new boiler installation.”

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“Very bad service from start to end! First Engineer not completed installation properly (damaged paint on 4 wall + 2 sealing + left full loft of rubbish + pressure was like jets in showers, the pipe work and outside wall was left like after person in training done installation...Provided invoice from painting company of £400 for damages to fix they made, have been informed its too high and offered funny £100 compensation. I want my house walls to look like it was before, not with patches of paint like have been offered by Ben! Maybe you paint your walls after someone damages just patches?! Also a very rude man, not suitable for customer service! I am escalating this to the Ombudsman as I felt no support or help from this company. I had all the proof and Glow green saying paint patches!!! Not to mention the installation was a mess from start to end...Now we have issues again as pipes sound like whistling and water pressure went so low in the house that we can hardly shower!!! Would never even use this company, as I would say their motto is : Sell sell sell and after we dont know you! Wasted my time, damaged my house and had to send engineers twice! Not to mention forgot to order radiators and sent the thermostat to a different address with no name! Avoid it if you do not want to end up like me!”

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“Initial experience was great - replacement boiler fitted efficiently., the thermostat stopped working during the installation such that we ended up with no heating or hot water (with a 6 month old baby…) Installer returned and identified that the thermostat was dead and arranged for electrician to come. Then… nothing until an email from customer services saying it wasn’t their problem and that installer shouldn’t have tried to get an electrician to come. All my subsequent emails were just ignored. Absolutely no response at all. I wouldn’t even have minded paying to get it fixed although the coincidence of the thermostat breaking at the very time the boiler was installed is a little suspicious. The reason I would advise against using the company is their lack of desire to try to fix a problem and their response which was just to ignore me. I’m not a difficult customer. And had there not been a post installation problem I would have been very happy. But the company clearly has a customer service issue - I would steer clear if I was you.”

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“They quoted me for solar panels and assured me that paying a deposit will secure the prices from 2 months ago. The next steps would be a pre consultation and then putting up the panels. They estimated this to take 8 10 weeks. It has been almost 10 weeks since I paid the deposit and I did not even get the pre consultation, which was cancelled twice and I was left waiting on the third attempt. Apparently the quote was wrong so they will need to re-quote me using prices that are £1600 higher (how convenient). I have never left a review before but I would seriously avoid using this company for for solar panels. The sales people avoided speaking to me and the managers promised call backs, which never came. Worst service ever. They are good until you pay.”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews