Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,056 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service throughout!”

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“Excellent service from the sales team and superb service from the installation team. Very pleased with the Valliant boiler which seems to be very efficient.”

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“I have no regrets dealing with the company.”

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“Excellent organisation”

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“Very good service. Come in right time”

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“Poor communications, constantly being misinformed and misguided. Resulting in a significant loss of time and effort on my part.”

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“very pleased all round thankyou”

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“A great service as always”

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“Good people very fast bioler fitted fast Would recamend them .”

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“cannot fault so far”

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“All went smoothly and on time and good prices.”

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“From when I first contacted Glow Green they were extremely helpful and professional, helping me choose the right boiler at the best price, giving technical information, and arranging delivery and installation quickly. The engineer Richard was excellent. He arrived on time, was polite and professional and did a great job. A problem occurred and Richard worked non-stop to sort it out. Afterwards, he cleaned up and carefully explained the thermostat and settings to me. Glow Green then phoned me to check that everything was ok. From start to finish Glow Green provided a first-class service, and I would not hesitate to recommend them.”

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“Brilliant job done and a fantastic experience”

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“Very good customer service, job done and sorted with no issues.”

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“Customer services are very helpful and polite. Communication is easy via email, online or phone. Easy to book a yearly service. Engineer has always been professional and friendly.”

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“The only company that gave a choice of solar panels, competitive rates, contact on-line and via phone great. Quick to answer questions and iron out any issues. Installation team of Craig and Jason superb, trustworthy in the house. I'm willing to talk to anyone in SW Scotland who looking for more info on Glow Green. Highly recommended”

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“Excellent from start to finish. All interactions with GG either electronic or verbal were good. Installation was timely and left neat, clean and tidy. All at a very competitive price😊. Recommended!”

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“Excellent service, couldn't be better.”

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“The worst customer service I have ever encountered. Completely misinformed and not willing to do anything about it.”

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“The actual boiler is working fine but the bits and pieces that went with it have still to be resolved. We had to wait before an electrician came to fit extra sockets,which was only speeded up because I wrote a bad review. Now we are still waiting for a collar to be fitted because the installer left a gaping hole in the wardrobe and didn’t think it would look better covered up. So it dragged on couldn’t find the part and different people at your customer services department left to try and sort it out. Finally a part was found to hopefully resolve the matter,but then they had to try and find an engineer to visit. Stupidly I thought you had the part and would get it to the engineer before he came. How silly was I to think things would be straight forward. The engineer was suppose to come last Thursday but had some medical issue,I was promised he would come the following day. He phoned me during the day and said he would come late afternoon around 6pm. When he finally said he was coming I asked him if he had the part,which he said no, I think he was going to use whatever he had in his van . He asked if i could send a photo of the hole,which I did. He said he wouldn’t have left the hole like that if he had installed the boiler. He said he had nothing in the van but would check with Screwfix if the part was available. It is now after 7pm,he said they had the part so would go and buy it. When he gets to Screwfix they can’t find the part,so the engineer says he obviously can’t come.!!! So come today I’m not in a good mood having wasted hours of my life trying to get a simple matter resolved. So I phone customer services at about 9am this morning knowing no one would phone me.As usual put through to someone else in the installation team and he can’t seem to understand why I’m annoyed. Probably hasn’t reached an age yet where he’s had to deal with relentless call centres and customer services. He said he would look into the matter. Obviously it’s now 17 20 and no one has bothered to phone back out of courtesy,whatever that is now a day’s,to give me an update. Anyone’s guess when the matter will be resolved,will probably go down the bookies to see what odds I can get. Someone pull their finger out please”

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Glow Green Ltd is rated 4.1 based on 2,056 reviews