Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,076 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,076 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Fitting of air-conditioning units was faultless, associated electrical work was problematic and communication between subcontractors and glowgreen really needs to be improved and not left to customers to sort out problems”

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“Extremely poor customer service numerous contacts saying they will reply. Requests for a follow up ignored”

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“Very happy with results. Replaced old boiler with new. Quick easy clean installation! Recommend!”

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“Quick responses work completed in no time competitive price”

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“Very good service all round, couldn’t of asked for a better job from the installer.”

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“Eventually got an engineer to fit flue through roof. Communication let them down as original engineer called in sick and they never told the customer. A days leave taken for nothing. Had to take another days leave when they did fit boiler. Other than that they were really good and would be 5 star if they improved their comms”

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“very pleased with the installation, the fitter explained quite a lot of the process and was very careful to tidy up after himself full marks”

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“We used glow green to install air-conditioning unit in a bedroom. following the order it was all completed and working around one week later. very pleased with the installation.”

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“From start to finish 5 star. Engineer superb sales fantastic can’t recommend highly enough. After sales follow up great. Ordered Friday fitted Wednesday ( my choice) could have been sooner”

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“Excellent service. Professional & Courteous”

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“Very helpful and understanding installation crew.”

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“Stay well away from these cowboys. They will tell you anything. Wrecked our kitchen. They have been reported to trading standards. It also won't let me upload photos to show the mess”

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“We had to change from a water tank boiler to a combi boiler and we choose the company as was good on price and over the phone things were ok with them. Everything changed after the installation, like every big company they give the work to third parties and the people that come to do the installation did a bad job and had really poor communications on what things there were going to do... After finish, the installation I had some problems to be resolve with it and I call more than 15 times to try to get them done... A month later they send someone to do an "audit" of the job done in the first place. After the audit, the conclusion was everything was ok from the company point of view so the complaint was closed! Great for them but I still got problems with the boiler and the gas piping all done externally! Conclusion? Beter to go with a local company that you could have better communication and you will know all the way what you are paying for!”

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“From purchasing to having my new boiler fitted went very smoothly and without any hiccups. It was fitted on the agreed date. The fitter was very thorough and helpful. The total cost was reasonable and there are several ways of payment including interest free. I have also chosen to take the monthly service plan which includes all labour and parts for £6 per month. Extremely happy with Green Glow. Thank you.”

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“Been trying for over 2 weeks for a engineer to fix my heating/ boiler. Really Really fed up with chasing glow green up and them not getting back to me !!! Love to know how you get 5 star reviews. You have my mobile number & email address so really no excuse for the silence. If you cannot deliver a service then you should not offer service plans.”

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“Stay far far far away from this company. Firstly the first arranged date they did not turn up after telling us 3 times the engineer was on the way. Cut a long story short. They damaged our kitchen work top, the plaster fell off the wall when fitting the new boiler and they just left it in bare brick. They swept all the rubble and screws and all other mess under a drain cover and blocked our drain. We have been dealing with the complaints department and after 3 weeks we are getting absolutely nowhere. We have been on to citizens advise and they have reported them to trading standards. We are now taking legal action against this company. I am not one to complain but there are plenty of other places who can fit your boiler. DO NOT USE THESE COWBOYS. They lie and do the most disgraceful job I have ever seen.”

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“A dishonest and fraud Company I had a terrible experience with Glow Green. This company is completely a dishonest and making fraud with all its customers. Due to their advertisement of 12 years warranty of Boiler, I was interested in to one with long warranty. I spoke to the sales agents several times also a number of emails were also exchanged. The boiler was installed on 7th September. While I was waiting for papers for 12 years warranty with very anxiety I identify a condition attached with that. The condition was you HAVE TO take an insurance product from then! If this is the condition, then they should mention it at the very earlier stage while they advertised the “12 years Warranty”. As a customer at the very end if you identified you are not having what the company promised and advertise then why you shouldn’t treat this company as a fraud and dishonest company? All the Salespersons always mentioned the 12 years warranty but never mentioned the condition attached with that. With a great frustration I raised with their customer relation and unfortunately, they just reply with a generic comment! As I haven’t managed an honest reply from the company so I have decided to take it further. I will instruct soon a legal firm to act on behalf of me. My honest suggestion would be try to avoid this company at any cost if all at possible and if you have already have same sort of experience like me, please feel free to contact with me. As a group of customer, we can start a movement to force a company to do ethical practice.”

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“Having purchased a boiler during lockdown we took out a service plan with the company. Our first service was booked for approximately 12 months after installation with no consultation on date - we were just sent the details. Having rearranged our work schedules to accommodate, the day before the service we were contacted to say it had to be cancelled due to engineer shortage. At this time the staff were very apologetic and made arrangements for the service on an alternative date of our convenience. Come the date of the rearranged service and we’d had no further details so we contacted the company to confirm this - during the first phone call we were shouted at by an abusive customer service agent due to a minor miscommunication. Eventually we received confirmation the service would go ahead and an engineer would call an hour before arriving. We later received an e-mail to say this had again been cancelled - no rationale or rearrangement mentioned. Having complained regarding this we are unable to rearrange a service and the company are refusing to refund the full amount of money we have spent on a service plan that they are unable to facilitate. We are now concerned our boiler warranty will be invalidated and we are unable to get any satisfactory assistance from glow green. I would strongly advise anyone considering a service plan with this company to invest their money elsewhere - perhaps in a local engineer because the customer service is appalling, the complaints process impersonal and uncaring and the service non-existent.”

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“I arranged for my elderly, disabled mother's boiler to be replaced by GlowGreen. On 2 September two engineers installed a new Worcester Bosch boiler. They said that they couldn't get the boiler to work and that it had been delivered faulty and that it was Worcester Bosch's responsibility to fix this. Worcester Bosch sent out an engineer the next morning and he saw that the boiler itself was working perfectly, but a number of key installation errors meant that it couldn't be commissioned and left fully working. I have repeatedly tried to get answers from GlowGreen Ltd. They have essentially left my mother with no hot water for two days and likely for another 2-3 days until they can arrange for the relevant trades to attend, assuming that they do. GlowGreen, via their very sweet customer relations person, asked if I could find an electrician offered me £150 TOWARDS the cost of an electrician to fix the electrical side of the installation. So not only expecting me to arrange for the electrician, but to pay towards the cost of rectifying some of the installation issues. Unacceptable approach from GlowGreen on every level. On the point of responsibility, GlowGreen's terms and conditions state that it is responsible for the installation and commissioning of a new boiler. Under the Consumer Rights Act 2015 the responsibility for ensuring that the boiler is installed and working properly is GlowGreen's. Not Worcester Bosch's and definitely not mine. My mother is facing the weekend with no hot water. That will make at least four days without hot water unless I find an electrician and GlowGreen agrees to pay the electrician's fees in full. Never mind the cost of my time and the stress this has cost my mother. If you're looking to get a boiler installed for an elderly/vulnerable person then check with AgeUK etc. if they have recommendations. It's hugely important that vulnerable people have access to hot water and heat. Heating companies that can't accommodate vulnerable people as priorities shouldn't sell their heating systems to them.”

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“I am chasing this company from last 2 weeks for promising me that an engineer would come to look at my water system. Since they installed the new boiler the water system is making horrific noises like something is about to burst or to explode. My son scares so badly if SOMETHING HAPPENS WORSE I AM DEFINITELY GOING TO SUE THIS COMPANY. After many attempts they lied to me that an engineer is coming on friday 2 pm but no one showed up. I called the company they said both agents who were raising complaints ticket for me are busy and will call you back in 10 mins. No one ever called me back. I m out of hot water from last 2 weeks and got 20 months old son. I also pay monthly premium care cover instead paying they look like dusting there hand of my serious concerns. If glow green is reading this feel some shame and start communicating with your customers.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,076 reviews