Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Excellent installation with the scaffolding and solar panels. Electrician was very good as he was working in a very tight space.”

Glow Green Ltd 5 star review on 7th November 2022

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“Great service. Glow green called to cancel the first appointment but swiftly rearranged it. No fuss and appointment took 45 mins or so.”

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“I like their service the engineers are polite and get on with the job in hand”

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“Very poor work, still waiting for work to be started/finished, suppose their "Glow Green" title refers to grass growing under their feet !!!”

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“Excellent costumer service, swift process, tidy Engenier work.”

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“Great company”

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“Contractor was excellent. Good service. Only let down by the Glow Green contact person leaving the company and we were not told, or given a new contact.”

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“Very clean and tidy”

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“Excellent service and very polite and knowledgeable engineer”

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“The plumber came on time explained what was happening throughout the day he was very polite the service was very good .”

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“Boiler very good , installation not so good ,”

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“First class from first enquire to boiler instalation,Jake andTop were excelent nothing was a bother to them,would have no hesitation recomending this company”

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“Overall the service and workmanship from Glow Green is excellent. The only thing that I would say is that one has to remember to book their annual service without any prompt from Glow Green themselves. Okay, so this may not necessarily be a problem for anyone who remembers to book, although if you do forget, there goes your warranty! Quality and efficiency of the actual engineers is really good.”

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“Very happy with the service”

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“Excellent service.”

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“Customer service and speed of response is not the best when they have won the order. In fairness contractor they utilised to install was very good. In fairness reasonable to deal with, but you will have to pester them.”

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“Solar PV installation still 1/2 done after 10 weeks! Ten weeks after my Solar PV installation was started, I’m still waiting for it to be finished. I have had many, many promises each of which have come to nought. I have lost several working days due to no-show of GlowGreen contractors. Again today I was let down for the fourth time recently without so much as a notification, that the company had told the fitter to go elsewhere. No explanation has been given and it was left to me to chase it and find out what was happening. No Response from GlowGreen. Getting to speak with anyone specific at GlowGreen seems to an impossible task. When I have been very persistent and waited on hold for very extended times, the person finally answering has taken details and promised callbacks which never materialised. Even the sales director fails to keep his promises and largely fails to respond to callback requests. I expected better! So 10 weeks in I have a 1/2 installed system which has been 2/3ds paid for and GlowGreen are showing no interest in completing the job. They will not respond to emails and calls get routed to someone incapable of making any difference. Since writing this review two months ago a set of contractors came out and managed to screw things up worse than ever. Since then I have been let down another three times when contractors don't arrive. I've lost track of the number of times this has gone wrong. What a total shower Glow Green are. I am now looking for legal advice and see if that wakes them up, but I seriously doubt it. Small claims court, here we come! Avoid the Months of stress and wasted time and look elsewhere. I would never touch this outfit or recommend them to anyone. Using Glow Green is possibly the worst decision of my life. Never before have I been messed about like this.”

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“please don't choose Glow green. Their engineers are unprofessional and their service is so poor. They are so rude too. This feedback is from my personal experience. They don't even care their existing customers.”

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“Glow Green have finally finished our solar panel installation. Contractors were great but Glow Green service is appalling. Customer service should be re-named customer disservice! Our UPVC window was damaged and their response was - go and buy a pot of paint! Horrendous response times until of course it is time for final payment. Would never use again.”

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“Boilers are reasonably priced but the finance options are very expensive. Installation was fine. That's about as good as it gets. I went through a very detailed call with their customer services team to get the most appropriate boiler for the needs of the house (large 4 bed with bathroom, en-suite, cloakroom and kitchen). I was promised that the boiler would be suitable and as there are four of us in the house that both showers could be used at once. At installation the children weren't old enough to use a shower so having both together wasn't tried initially. We found fairly shortly afterwards that as soon as another water source was used, pressure in either shower dropped and would end up freezing cold. We asked for a couple of visits to the property but they were cancelled due to lockdown. An initial complaint was raised in January this year but was dismissed out of hand by customer services and found myself stonewalled. I have now raised complaint again by going through Utility Warehouse and am still finding customer service poor. I received a voicemail from a complaints handler and promised emails but 8 days later I am still to have further contact. I have tried customer services to find out what is going on but waiting time is appalling and after three 20+ minutes attempts I have had to abandon each time.”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews