Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,004 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Brilliant service with a quality, tidy installation. I highly recommend this company for all your Boiler needs.”

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“We did call on Thursday and Friday at 8 am the engineer come to our home and for 10.30 we did have a new boiler. The engineer was fantastic and we are over the moon with the new boiler. Thank you so much”

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“Green Glow are so efficient and work was completed within a day.”

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“Very good and quick service he came 0800am and finish 1300pm up and running the Boiler.”

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“Really happy with Glow green”

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“Award winning at nothing! I had a boiler installation which I was told 2 days, well they removed my old one and the new one was nowhere to be seen! 2days later it turns up but left with a very large hole in the wall and the room literally covered in dirt! Oh and the used my rug to pull my boiler outside on because it was heavy! Which destroyed my rug as you can imagine. Once all was done done 7days later the hole in the wall was left there and I had to get it bricked up! Disgusting! Constantly having to call them through this and being fobbed off, got someone out and the capped me off and put a big sticker on boiler (DANGEROUS) !! 2 days later someone came out to put it right. A year on has just been problems with this company! Expansion module failed causing the boiler to pressurise to its max! And now the roof has been leaking where they installed the flu and chucked cement around a plastic pipe that gets hot and cold 🤔...... that now been waiting for repair for 3 months with constant dates but no one shows or a call from the engineer to say they haven’t got ladders so they won’t be able to do it!! The company is a joke I’m going to head down the path of legal proceedings.”

Helpful Report

“Avoid Glow Green. They installed a boiler October 2017. Gas engineer not tidy. Didn't put things back and there was a small water leak from the pipe which he did fix some days later. At least it worked though. Our main problem was with the annual service of the boiler which in their glossy brochure made out the aftercare was so good and they would ring us to book a service each year, so we didn't have to worry. What a joke. It has been nothing but worry and they put the price up each year on our monthly direct debit. Each annual service has been a series of me having to book a service. They never phoned us and we have been constantly let down on dates with them not turning up and weeks later finally getting someone. This last one we had just had enough. Was told Andy would ring us to sort out our direct debit cancellation. Well hadn't heard from him the next day and decided to cancel direct debit our end. We did get a phonecall from Andy on the Monday 21st December 2020 saying he could see we had cancelled our direct debit . He sounded very sympathetic and said of course he would reimburse us for the unfulfilled service last year. Well it never happened. Everything has gone silent from Glow Green. It is now 23rd January 2020 and we have still not been reimbursed.bi sent a letter to Andy reminding him of his promise on 21st December to reimburse us. Nothing. Silence from him. We have since had a local gas engineer service our boiler. Very reliable and efficient. As long as you have boiler serviced annually with a gas safety registered engineer then Worcester Bosch will honour the warranty. You don't need to stay with Glow Green for the warranty to count. In fact we had Worcester Bosch out recently free of charge. Prompt and efficient. PLease avoid Glow Green Ltd. Nothing but stress with that company. Julia C by”

Helpful Report

“Absolutely appalling company. I have not had a working boiler since the 20th of December, so have been without central heating or hot water for one month, in the middle of winter, due to a succession of incompetency's by Glow Green. My initial booking to have a new boiler installed was on the 6th of January. On the 4th of January I got an email to say the job was being postponed to the 13th of January, with no explanation given. After phoning them and begging for an earlier installation, they agreed to send someone on the 7th of January instead. On the 7th of January, one man turned up, said it was too big a job and that there has been no proper survey, and left. (Even though I had already told them this and sent photographs, and pre-paid half the cost for the job.) After spending a very long time waiting on the phone to speak to the installation team, they agreed to come on Monday 11th January. The person who came on the 11th did a very thorough assessment, decided where the new boiler would go and explained it would need a roofer, after which they left and the job was rebooked in for Monday 18th January. On Monday 18th January no-one arrived. I rang Glow Green at 10:30 to see where they were, and they said they were probably just stuck in traffic. At 11:30am I rang again, and they said actually no-one was coming as they had forgotten to book a roofer. They then rebooked the job for today, Wednesday 20th January, and the roofer arrived at 8:30am, but no plumbers turned up. Additionally, the fitter had only been booked by Glow Green for 2 days, and the job may take longer. In short, I am still without a working boiler, and have been left in limbo by Glow Green. The service from Glow Green has been absolutely appalling. They have happily taken payment for half the cost of the job, but been completely inept about getting the job actually done. They have shown no regard for the situation they have placed us in, and no customer service at all. The mental and emotional strain of all this mess on myself and my husband has been huge, and my husband is already in a very vulnerable state. He had a severe stroke 18 months ago, then spent 4 months in hospital and rehab, and has a number of health issues include diabetes and severe anxiety disorder. This situation has had a severe impact on his mental health. I would recommend anyone to steer well clear of this company, and wish I had never booked them.”

Helpful Report

“Worst company ever! 12 months ago we enquired to get our boiler and plumbing fixed which included a new hot water tank, and additional plumbing, initial price to swap boiler only was £2300, then the additional elements totalling £3000. The following day I obtained quote from two other providers both came in £2500. The day after I spoke with the same agent R P and he said he could price match if I sent the quote in. I said I have it on email and he said that was fine. On the 1st day of the job they raised the price to £3600, amended a finance agreement and sent it to randomly me partner. This is a breach of gdpr, a breach of the FCA. They never completed the job, closed my complaint without entering in to dialogue, and blocked me from communicating my issues without any justification. 12 months on bullish behaviour, trying to enter my property when my partner is Clinically High risk to covid, and have now set up another finance agreement with a different provider with out my knowledge. Avoid this company at all costs!”

Helpful Report

“We went online to get a quote uploaded pictures as requested and was happy with service provided. However once we had signed a contract for the boiler to fitted to our requirements the company then called us back to discus our pictures. they left 1 message i tried to call back no one answered the call. So i left to them to get back to me after all this was the friday 15th Jan 2021 before our boiler was being fitted on the monday 18th Jan 2021 !! Monday came no one came between 8am-10am as advised. I called them and they had cancelled the order as we didnt call them back. So we were supposed to chase around, confirm they would arrive, check boiler etc surely that should have been done before we signed a contract !! then 10.30am Monday we had a delivery for boiler parts and 12,30 boiler arrived but the order had been cancelled by them, and if they were going to fit 8am, surely the parts should have arrived before 10.30- 12.30!! so none of that made sense. I called to make sure our contract was cancelled and they tried to get us to do a new quote ! Im still waiting for an ensil to confirm its cancelled !! This company is unprofessional and i wouldnt reccommend them to anyone. How can you sign a contract then cancel it without telling the customer, deliver all the products then have then re collected or Sign contracts and then put prices up !!”

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“Very poor customer service, no follow up on issues during installation”

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“This was, without doubt, the very worst experience I have ever had, dealing with trades people. Multiple cancelled Installation dates, with little or no notice. In the end I went elsewhere to have my Boiler Installation. Glow Green Ltd. did not respond to any communications or complaints I made, neither did they try and resolve any of the Issues. DEAL WITH THIS COMPANY AT YOUR PERIL!!”

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“My yearly service was carried out promptly and efficiently. Full marks to Glow Green.”

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“Boiler developed a fault after 4 weeks also developed a leak, customer service patronising and did not listen. Great at selling a service, poor aftersales.”

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“the two young men that came to install my new boiler were very helpful and you could tell they knew their job they fitted it within a day I would recommend them to anyone. the two were called rick and mitch and they explained everything clearly.”

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“I had new boiler installed from Glow Green and the whole process was very seamless, professional and excellent customer service from initial call to the engineer who installed the boiler. They even brought the installation date earlier after my request in middle of their very busy period. I'm very very happy with their services.”

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“Had a boiler fitted on December 18th, couldn’t fit the flue as should have had scaffolding put up. I have spoken to glow green to complain but they don’t get back to you.all they mind is sending email tickets. Supposed to have the scaffolding up on Wednesday 13th January but they want to use a different plumber who rejected the fitting the first time. Not the plumber who fitted the boiler? Who was the 4th plumber that week who turned up. I am not having a different plumber fitting the flue when the one who fitted the boiler is willing to come back. I wish I had gone with a local plumber direct.”

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“Very good service especially the fitting team rick and Mitch very clean/tidy very professional 👍👍👍”

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“Was supposed to have boiler fitted on 18th December only to be told that day was taken next date was 22nd December was told engineer for that date at 10.00am would now not come because of personal circumstances. Next available date was 6th jan. Two engineers turned up and two days later yes I have a boiler and heating but now no gas to gas cooker. Spent two days trying to get some one out either numerous phone calls but to no avail. On top of that the engineers have made a complete mess with pipe work to the boiler. Luckily it is in the downstairs toilet but have had to get a decorator in to try and make it look nice which has cost another £500. Although the pipe work is horrific. I personally would not use this company again. Yes the people at the end of the phone are courteous but never keep you posted.”

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“easy to order fitter came on time was hard working and tidy but he couldn't fit socket spur took numerous phone calls to get this fitted there also a leak appeared this also took numerous phone calls and all the time water was dripping into cabinet underneath boiler eventually engineer came late saturday afternoon saying that he had only just been told of fault I did believe him now boiler working ok keeping my fingers crossed I just wonder what would happen if the boiler gets a fault how long would it take to get repaired although it has a 12 year gaurentee If I had known (my fault) that this was not a plumbing company but just a company that sub-contracted I would not have used them”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,004 reviews