Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Having purchased a boiler during lockdown we took out a service plan with the company. Our first service was booked for approximately 12 months after installation with no consultation on date - we were just sent the details. Having rearranged our work schedules to accommodate, the day before the service we were contacted to say it had to be cancelled due to engineer shortage. At this time the staff were very apologetic and made arrangements for the service on an alternative date of our convenience. Come the date of the rearranged service and we’d had no further details so we contacted the company to confirm this - during the first phone call we were shouted at by an abusive customer service agent due to a minor miscommunication. Eventually we received confirmation the service would go ahead and an engineer would call an hour before arriving. We later received an e-mail to say this had again been cancelled - no rationale or rearrangement mentioned. Having complained regarding this we are unable to rearrange a service and the company are refusing to refund the full amount of money we have spent on a service plan that they are unable to facilitate. We are now concerned our boiler warranty will be invalidated and we are unable to get any satisfactory assistance from glow green. I would strongly advise anyone considering a service plan with this company to invest their money elsewhere - perhaps in a local engineer because the customer service is appalling, the complaints process impersonal and uncaring and the service non-existent.”

Helpful Report

“I arranged for my elderly, disabled mother's boiler to be replaced by GlowGreen. On 2 September two engineers installed a new Worcester Bosch boiler. They said that they couldn't get the boiler to work and that it had been delivered faulty and that it was Worcester Bosch's responsibility to fix this. Worcester Bosch sent out an engineer the next morning and he saw that the boiler itself was working perfectly, but a number of key installation errors meant that it couldn't be commissioned and left fully working. I have repeatedly tried to get answers from GlowGreen Ltd. They have essentially left my mother with no hot water for two days and likely for another 2-3 days until they can arrange for the relevant trades to attend, assuming that they do. GlowGreen, via their very sweet customer relations person, asked if I could find an electrician offered me £150 TOWARDS the cost of an electrician to fix the electrical side of the installation. So not only expecting me to arrange for the electrician, but to pay towards the cost of rectifying some of the installation issues. Unacceptable approach from GlowGreen on every level. On the point of responsibility, GlowGreen's terms and conditions state that it is responsible for the installation and commissioning of a new boiler. Under the Consumer Rights Act 2015 the responsibility for ensuring that the boiler is installed and working properly is GlowGreen's. Not Worcester Bosch's and definitely not mine. My mother is facing the weekend with no hot water. That will make at least four days without hot water unless I find an electrician and GlowGreen agrees to pay the electrician's fees in full. Never mind the cost of my time and the stress this has cost my mother. If you're looking to get a boiler installed for an elderly/vulnerable person then check with AgeUK etc. if they have recommendations. It's hugely important that vulnerable people have access to hot water and heat. Heating companies that can't accommodate vulnerable people as priorities shouldn't sell their heating systems to them.”

Helpful Report

“I am chasing this company from last 2 weeks for promising me that an engineer would come to look at my water system. Since they installed the new boiler the water system is making horrific noises like something is about to burst or to explode. My son scares so badly if SOMETHING HAPPENS WORSE I AM DEFINITELY GOING TO SUE THIS COMPANY. After many attempts they lied to me that an engineer is coming on friday 2 pm but no one showed up. I called the company they said both agents who were raising complaints ticket for me are busy and will call you back in 10 mins. No one ever called me back. I m out of hot water from last 2 weeks and got 20 months old son. I also pay monthly premium care cover instead paying they look like dusting there hand of my serious concerns. If glow green is reading this feel some shame and start communicating with your customers.”

Helpful Report

“We had air con units installed by this company was told it would take two days ended up being eight, The workmanship is shoddy at best once they have your money they do not care and don’t answer your emails. Only wish it would let me download photo’s”

Helpful Report

“Would not use this company. Had nothing but issues with new boiler. Poorly fitted- where sat in for many days to get it resolved without any engineer showing up. I was left without hot water for weeks waiting for a repair. Don’t be fooled by the price!!! Once it’s fitted the customer service is shocking!!”

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“Very poor customer service. GlowGreen was not interested after boiler was installed. Would not recommend”

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“Excellent”

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“You delivered what you said you will do.”

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“You make promises to secure the business then don’t fulfil them. Very let down. Very unhappy customer!”

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“Really simple process and the advice given through the process was spot on”

Helpful Report

“Disorganized and irresponsible company! I paid a premium plus after care service for my boiler in March based on Glow Green's Sales person's confirmation that they will take care of installation according to my requirements which included not to alter the external wall of our apartment building. Unfortunately, they screwed it up by not communicating internally and checking for my consent before letting the gas engineer Andrew Bristow to drill two holes on external wall and connect white condensation pipe to a black communal drainage pipe. The reverse of wrongly installed pipes is simple but Glow Green have chosen not to admit their communicational and operational mistakes, or apologized. Instead, their unhelpful Customer service team asked me to provide evidence that my requirements were mentioned when their sales contacted via phone! Glow Green made error on my quotation boiler model, total price and the amounts for direct debit on 3 occasions for this order, ironically, the only department in their business that's proactively contacting me after the installation complaint is their monthly payment collection department. It's now been 5 months since installation and they still haven't responded to the Ombudsman organization to whom I had to escalate the complaint to. I hope other customers won't get the same lousy treatment or just stay away from Glow Green.”

Helpful Report

“The boiler man came and fitted the boiler no problem, but he didn't tell us that the pipes are going to be on show, on my old boiler the pipes were hidden inside the boiler, but he made good the wall for the condensate pipe, so happy with that, I was lead to believe that the boiler was sealed unit, by that I mean no pipes were on show, but this is not the case, if you look in the Worcester brochure it looks like there's no pipe work, and I was expecting that look, but what I got was something different, the workmanship is good and would have got a five star rating from me, but I had to make a box to cover the pipping, which is a shame because it alters the look of the kitchen, as for glow green they were great, very helpful and polite all the way through the process”

Helpful Report

“Excellent installation team.. got it done with high level of professionalism.”

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“Promptly and efficiently installed”

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“Excellent service from start to finish. Keep up the fantastic service.”

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“They delivered as per order”

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“Excellent service saved me hundreds really easy they did everything.”

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“An excellent service was given and installation was tidy and effective.”

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“Excellent customer service,helped me to choose the right boiler.All discussed in details ,very quick appointment to install a new boiler and very professional team.I had my boiler installed in only few days .I would recommend the Glow Green and thank you for your great service!!!”

Glow Green Ltd 5 star review on 3rd August 2021

Helpful Report

“Very pleased with everyone I spoke to. Boiler was replaced very efficiently. Thank you.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 1,999 reviews